Organisation : Department of Home Affairs
Facility Name : Branch Appointment Booking System (BABS)
Country : South Africa
Website : http://www.dha.gov.za/index.php
What is the Branch Appointment Booking System (BABS)?
Branch Appointment Booking System (BABS) that allows clients to make an electronic booking for selected services at the Department of Home Affairs (DHA).The Department of Home Affairs (DHA) is waging a war against long queues. As such we are introducing the Branch Appointment Booking System or BABS. Citizens are encouraged to make use of the online booking system because in the near future, selected Home Affairs offices will process smart ID and passport applications only for clients who have booked an appointment through the Branch Appointment System.
How To Book An Appointment Through DHA BABS?
Pre-booked clients will be serviced at dedicated counters. To book an appointment, visit www.dha.gov.za and click on BABS. It’s quick and easy. The appointment booking system is one of the many strategies that we have introduced to fight the long queues. Make an appointment to visit a Home Affairs Branch/Office (DHA) at a time that is convenient for you. Start by filling in your ID number below.
Steps:
To book an appointment through Branch Appointment Booking System (BABS), Follow the below steps
Step-1 : Go to the link https://services.dha.gov.za/#/authenticate/identity
Step-2 : Enter the Identity Number
Step-3 : Click on next button
1) Visit the official website of the DHA (dha.gov.za) or the specific branch you wish to visit to check if they have an online appointment booking system. Look for any information or links related to appointments or booking services.
2) If an online booking system is available, navigate to the designated page or portal. You may need to create an account or provide your personal details to proceed.
3) Select the type of service you require, such as applying for a passport, ID card, or visa, or any other relevant service provided by the DHA.
4) Choose a convenient date and time from the available options provided. Some systems may also allow you to select your preferred DHA branch or office location.
5) Provide any required information during the booking process, such as your personal details, identification number, and the purpose of your visit.
6) Once you have completed the booking process, you should receive a confirmation of your appointment. It may be in the form of an email, SMS, or a printable confirmation page. Make sure to keep this confirmation for reference.
7) On the day of your appointment, arrive at the DHA branch at the scheduled time. Bring along any necessary documents and identification that may be required for your specific service.
Available Offices
Available at the following offices:
| Province | Office/Branch |
| Gauteng |
|
| Western Cape |
|
| KZN |
|
| Eastern Cape |
|
| North West |
|
| Limpopo |
|
| Mpumalanga |
|
FAQ On DHA BABS
Frequently Asked Questions (FAQ) On DHA Branch Appointment Booking System (BABS)
Why do we need to book for a public service?
To reduce long queues and waiting times at offices when applying for smart ID cards and passports. This will also minimise the risk of the spread of Covid-19 infections at DHA offices. To ensure that citizens are serviced timeously and efficiently.
If I have made a booking, do I need to be serviced with those without bookings?
Those with bookings will be prioritised and will be allowed in the office to follow the normal internal processes.
What will happen to people who do not have bookings? Will they also be served as ‘walk-ins’?
Yes, they will be served as walk-ins, however it is advisable to make a booking so that you are guaranteed of the service on that particular day during your booked time slot provided that the system is up and running.
Will the system not be open to abuse, and lead to people skipping the queue under the pretext of having an appointment?
No, the booking system will prevent the illegal blocking of slots by agents intent on selling them to those in the queues as ID numbers will be used to verify clients when they book appointments. At the office, the office manager and supervisors will ensure the queues are monitored closely so that all clients are served and treated fairly. All clients are advised to report agents and culprits trying to sell places in the queue.
Can I make a booking even if I do not have a South African ID?
No, the system only allows clients with valid RSA ID numbers to make bookings. Currently services offered on the booking system are for smart ID cards and passports.
If I want to do a death certificate for a deceased person, or apply for a full birth certificate, do I need to make a booking?
No, the services are currently limited to smart ID card, and passport applications.
Can I cancel my appointment?
Yes. An appointment can be cancelled after receipt of confirmation of a booking. The system allows clients to cancel or reschedule appointments. Appointment slots are displayed for a client to select a new date.
If I know I am no longer going to attend to my booked slot, can I give my slot to my friend/ relative?
No. Appointments are not transferable.
Benefits of DHA BABS System
Some of the benefits of using the DHA BABS system include:
Time-saving:
The DHA BABS system allows individuals to book appointments in advance, reducing the need to wait in long queues at Home Affairs offices. This helps save time and allows for better planning and scheduling.
Convenience:
With the DHA BABS system, individuals can book appointments online from the comfort of their own homes or any location with internet access. This eliminates the need to physically visit Home Affairs offices to book appointments.
Improved service delivery:
The DHA BABS system aims to streamline service delivery by providing a more organized and efficient appointment booking process. This can help reduce overcrowding at Home Affairs offices, leading to better service quality and shorter waiting times for those with appointments.
Flexibility:
The DHA BABS system provides flexibility in choosing appointment dates and times that are convenient for individuals, based on the availability of slots. This allows for better control over scheduling and can help individuals plan their visits to Home Affairs offices accordingly.
Additional Generic Procedure
Here are the steps on how to book an appointment through the DHA BABS system:
1) Go to the DHA BABS website: https://services.dha.gov.za/.
2) Click on the “Login” button.
3) Enter your South African ID number or passport number and your password.
4) If you do not have a password, click on the “Forgot password?” link.
5) Enter your South African ID number or passport number and your cellphone number.
6) Click on the “Send password” button.
7) A password will be sent to your cellphone.
8) Enter your password and click on the “Login” button.
9) Select the type of application you want to make.
10) Select the Home Affairs office you want to visit.
11) Select the date and time of your appointment.
12) Click on the “Book appointment” button.
13) You will receive a confirmation email with the details of your appointment.
Here are some additional things to keep in mind when booking an appointment through DHA BABS:
1) You can only book an appointment for yourself.
2) You cannot book an appointment for someone else.
3) You can book an appointment up to 60 days in advance.
4) You can cancel or reschedule your appointment up to 24 hours in advance.
5) You will need to bring your South African ID number or passport with you to your appointment.
6) You will need to bring the documents required for your application.
7) You will need to pay the application fee at the Home Affairs office.
View Comments (68)
it long time waiting for a date I applied last year for my daughter still now I'm waiting,when we checking for a date they say "user already registered"but we have no id
I have been trying to book on BABS but it keeps on saying "incorrect details"
if der is other option pls inform us cause is been a month nou yur system keep saying authentication failed try in 15 minutes joooo aowa
I try so many times to book but it say erorr but my information is correct
Hello I don't think the online application is working I tried so many times this government is us less
i was trying to book for a smart card
am trying to book online
good morning my son did have an appointment for 8 September at 11 o'clock,but when we got there the system was offline. That was at the Nyanga branch,I'm trying to get another appointment, but when I try to make another appointment, but I'm struggling
It was an excellent online to use was able to book a slot for the Roodepoort Home Affairs and in less than an hour on the scheduled date I was done and received my renewed passport notification in less than a month that is ready for collection. very impressed and efficient service received. BRAVO BABS
I'm trying 2 mke an appointment for my boy he going 2 write metric i dnt come rite it shows try agen bcz no branches available pls help
TRYING TO CHANGE APPOINTMENT DATE
KING WILLIAMS TOWN
DATE OF APPOINTMENT: 17 AUGUST 2023
TIME OF APPOINTMENT: 11AM - 12PM
CHANGE TO
DATE OF APPOINTMENT: 22 AUGUST 2023
TIME OF APPOINTMENT: 11AM - 12PM
PLEASE ASSIST WITH THIS CHANGE
I'm trying to cancel my appointment for another date.
Im trying to book for I'd it's says booking not available
M trying to book an appointment.. System offline.. Pls help
Hi iam edmon maake I'm trying to apply the smart card please help
I was in springs on Tuesday 11th while there were busy with me they said they are offline I must book another date I have been trying but the system it's not working what must I do because I'm re opening at school on tuesday
hello ,experiencing problem ,choice after authentication doesn't give further eccess
tHIS SYSTEM IS NOT USER FRIENDLY AND HOME AFFAIRS ARE NOT HELPING AT ALL
Can one make an appointment to collect. Staff at Menlyn would not allow us in on Friday, unless we made an online appointment to collect ID. Despite being well aware that online bookings for collection are not available. This contradictory information and inconsistent implementation of protocols compound the frustrations faced by individuals when it comes to collections.
I've been trying to book but it keeps on saying try again later , this thing of booking it's challenging us why can't the home affairs book for us then we'll pay the certain amount bcos some of us we're in need of those passports.
Hello, the system is not allowing me to get to the next stage after authentication
am trying to book for an appointment for my nephew, but I can't get through it keeps on saying try again later.
is the system working?
this system its not working
I can't choose date slots why?
Trying to book on line and keeps on saying incorrect details. this system does not and assist people.
The BABS system is just not working. been awake from 00h05, it is 01h32 now the system is offline. Is there another way we can use?
Hi I try to book for my daughter passport the see steam say try again later
I'm trying to go into babs as directed but it says offline try again later
Useless…system offline. The staff can’t even tell you while it’s still early that you can go to other branches around Pretoria that are online.
Good day m trying to book but the system says currently not available since this morning m frustrated
system is always offline,unable to make a booking via Babs or ehomeaffairs. Both booking systems are either not working or there are no slots. what a waste of a system
I have been trying to book for a ID for My son the sytem alwys saying no slots .in home affairs they said he mst do bookings on line.the system is useles
typed in my details for booking more than 10 times since last month still no response for booking now i cannot be employed since i have a employer waiting my id this is costing me my job and my family i think following the que was better.would this lead me to crime.
If you need book online application is now opened whatspp numbers.
absolutely brilliant - 5 stars to Estcourt branch, my appointment was at 11 am, they called me at 11.10 and it was plain sailing from there. Less than an hour from start to finish - well done to all the Staff at Estcourt Home Affairs
I've filled in my correct name n surname I'd no is correct n cell no is correct n Email is correct but they keep saying authentication is incorrect.How can authentication be incorrect when I have my ID with me?
I booked online in April,it really worked and saved my time, I took less than an hour to be served. Phalaborwa staff is really working hard to service their clients. keep up the good work. Now the ID for my child is ready for collection.
ive been trying to book on line but it keep on saying try again later pkz help
I have a booking but not received a BARCODE
Im trying to book for an I'd it says no date available for this day range so what is going on coz we using data not water
i keep trying to make a booking and it says no slots available , i choose different dates and it generates the same errror
what rubbish is this !!!!
i need to create a passport urgently
Am trying to book it says slot not match
This system is not working at all, it keeps on saying my phone number does not match, home affairs is trying to gain public interest with a failing system..... It does work!
bABS system always not working...SA Home Affairs will never be OK
ID does not match surname or forenames, how is that possible.
please help ,i need to an id for a matric pupil
This system is very bad olways say tray again late
When I type my phone it say my phone number is invalid, can u imagine, this system is playing with our mind.
I have been trying to book but keep saying no slot what can I do
I think the online booking at home affairs they are trying to get rid of people now because the system is not working.and we need need help urgently about this .my son is doing matric and can't get an appointment date this is a serious problem
I have made a booking for a passport. What documents must I take along?
How to cancel my appointment home affairs and reschedule for the next one
I try to book but it keeps saying try again later
I TRY TO do bookings but it keep saying try again later
useless system been trying for two whole days!!!!!
I have the Green Bar Coded ID, I am however a SA Citizen although born in UK.
I need a replacement ID but they say I cannot get an ID card as I was not born in SA.
The Branches they have given me to get a replacement Green Bar Coded ID are too far out of my area. Where is a safe office close to Germiston where I can get a replacement.
When will they open up the ID Card to SA Citizens not born in DSA
I HAVE BEEN TRYING TO BOOK FILLED OUT MY ID AND NAME AND SURNAME BUT IT SAY AUTHENTICIATION FAILD
I have been trying to book it says error
I have been trying to book but it's say not valid I'd number what to do now
BABS system keeps throwing error - ID number does not match forenames and surname. Issue is that it does, so the problem is with BABS......
I've been trying to book online but it keep on saying try again later
HI, I M TRYING TO BOOK FOR PASSPORT WHEN I SUBMIT MY ID IT SAYS MY ID DOESNT MATCH MY FORENAMES I DID TRY SEVERAL TIMES.
i want to book for appointment
it is not opening i have been trying it keeps rolling
GOOD DAY IM HAVE BEEN TRYING ALL DAY ITS SAYS TRY AGAINT
COLLECT I.D AT BETHAL
I have made a booking and got my Ref number, how do check if my details are still in order and booking is still valid using my Ref number?
Can not type my I'd invisible then goes to say invalid please help
Can not type my I'd number invisibly and then goes to say invalid please help
Trying to book online,it keeps saying try again later,why?