Organisation : Solenco Store
Service Name : Track Order Status Online
Location : Gqeberha, South Africa
Website : https://www.solencostore.com/
How To Track Solenco Order Status Online?
To track Solenco order status online, Follow the below steps
Related / Similar Facility : DigiKey Order Status Tracking Online
Steps:
Step-1 : Go to the link https://www.solencostore.com/apps/track123
Step-2 : Enter the Order Number & Email/Phone Number (or) Tracking Number
Step-3 : Click on “Track” button.
Solenco Store Return Policy
There are different methods of returning a product. These methods can be further explained by contacting the company by emailing info@solencosa.co.za or phone 086 138 8878
** The product can be dropped off at the company head office or at the retailer from where the purchase was made. There is no cost associated with this.
** A pick-up date and the return can be arranged for collection. There may be a fee for this service.
** The product can be couriered to the company offices at your cost.
In all instances it is essential that you provide proof of purchase in the form of a copy of the invoice.
How to package a product to be returned?
The product must be packed in its original packaging, with all its accessories manuals etc. in another box or with as much padding and protective packaging as possible to prevent any damage during transit. The couriers will not accept any product that is not suitable for transport and therefore a repackaging fee can be levied. If the returning product has not been packaged properly and is damaged, the refund can be declined or reduced to cover the cost of making the product suitable for resale. The responsibility to package the item correctly remains with the customer.
How the refund is processed?
Returns within 30 days :
An alternative product exchange will be offered. If another form of refund is required (i.e. credit card or EFT), a 7% fee of the refund amount may be charged. Refunds are handled within 8 to 10 working days of the receipt of the item at the head office in Port Elizabeth and acceptance of the product as being in good condition, suitable for resale (refunds can take up to 3 working days to reflect in your account once processed due to banking timelines).
Damaged goods :
Refunds are handled within 8 to 10 working days of the receipt of the item at the head office in Port Elizabeth and acceptance of the claim by our service department (refunds can take up to 3 working days to reflect in your account once processed due to banking timelines). Replacements may take longer as these are dependent on availability. In all instances proof of purchase in the form of the copy of the invoice will be required.
Solenco Contact
Address: Unit 4 Aldo Business Park, Gate 2 Greenbushes Industrial Park, 2 Old Cape Road, Greenbushes, Gqeberha 6390
Telephone: 0861 388 878
Email: hello [at] solencostore.com