Organisation : LA Retail Holdings Pty Ltd (Polo)
Service Name : Track Your Order (Order Tracking)
Country : South Africa
Website : https://www.polo.co.za/
How To Track Polo Order Status Online?
To track Polo order status online, Follow the below steps
Related / Similar Facility :
Steps:
Step-1 : Go to the link https://www.polo.co.za/track-your-order?
Step-2 : Enter the Order Number and
Step-3 : Click on “Track Order” button.
Polo Delivery Policy
** Orders will only be shipped once Polo has received payment of the full purchase price for the goods and all charges and costs relating to the products.
** Polo offers free delivery on orders that exceed the minimum limit published on the Website from time to time.
** In respect of orders that are less than such limit, Polo shall charge a non-refundable delivery fee. The delivery fee is dependent on the User’s delivery address and will be displayed during checkout.
** Every reasonable effort is taken to ensure that the delivery costs displayed on the Website are correct at the time of purchase.
** However, if a delivery fee is incorrectly displayed, Polo will not be obliged to deliver products at an incorrect delivery fee.
** Polo shall only be liable to return payment already made by the User in the case they choose to cancel the sale once they have been made aware of the correct delivery fee.
** Polo will not deliver any products to postal addresses (such as Post Office box addresses).
** The User acknowledges that Polo outsources delivery and collection services to a third Party courier company. Accordingly, Polo cannot be held liable for any loss or damage caused by the courier company on delivery and/or collection.
Polo Cancellations and Returns Policy
** The User is responsible for inspecting ordered products upon arrival. If, upon delivery, it appears that a product has been opened and/or is clearly damaged, the User must bring this to the attention of Polo by logging a return online.
** Upon inspection and subject to Polo’s sole discretion, Polo may repair or replace the product should the User request same.
** The User is entitled to return an order within 30 (thirty) days after receiving delivery thereof, provided that the product has not be used, is still saleable and/or is in its original condition with all labels and/or swing tags still intact. Underwear, swimwear, bodysuits, earrings and intimate wear cannot be returned.
** In order to receive a refund, a User must log a return on the Website. Any product returned must be accompanied with the User’s proof of payment in respect of such product.
** Polo apparel and accessories may be returned directly at a Polo retail store.
** Polo homeware may only be returned via the online returns process.
** If a product is returned in terms with these Terms, Polo will, following receipt and examination of such product, and within 7-14 Business Days, reimburse the User with the purchase price paid by the User for the product, excluding any applicable delivery costs and/or charges.
** The User will be responsible for the costs of returning the products to Polo.
** The risk of loss of or damage to the products will remain with the User until the products have been received by Polo.
** No provision stated in these Terms regarding Polo’s cancellation and return policy will affect or be interpreted to deny the User any of the User’s unalterable statutory rights, to the extent applicable.
** If and to the extent that the Consumer Protection Act, 2008 (CPA) applies, Users shall be entitled to return products that have material defects in accordance with the CPA’s provisions.