Organisation : Gucci
Service Name : Order & Return Tracking
Country : South Africa
Website : https://www.gucci.com/za/en_gb/nst/order-and-return-tracking?
How To Track Gucci Order & Return Status?
To track Gucci Order & Return status online, Follow the below steps
Related / Similar Facility : Clarins Order Tracking Online
Order Tracking:
Register with MY GUCCI account or sign in and go to your order history to follow your order every step of the way. You can also track your order using the link in the shipping confirmation email.
Return Tracking:
Register with MY GUCCI account or sign in and go to your order history to follow your return every step of the way. You can also track your return using the link in the return confirmation email.
Steps:
Step-1 : Go to the link https://www.gucci.com/za/en_gb/access/view?
Step-2 : Login to your MY GUCCI Account and
Step-3 : Track your order (or) return status.
FAQ On Gucci Order Tracking
Frequently Asked Questions FAQ On Gucci Order Tracking
How do I track my order?
Once your order is shipped, you will receive a shipping confirmation email. This email will contain a tracking link or number that you can use to track your package. Alternatively, you can log in to your MY GUCCI account, go to the “My Orders” section, and find the tracking information there.
Where can I find my tracking number?
Your tracking number will be included in the shipping confirmation email sent to you. You can also find it in your MY GUCCI account under “My Orders” If you made a purchase as a guest, you can use the order confirmation email and follow any provided links to access your tracking information.
What should I do if my tracking number isn’t working?
If your tracking number isn’t working, first ensure that you have entered it correctly and that you are using the correct tracking website (typically provided in your shipping confirmation email). Sometimes it can take 24-48 hours for tracking information to update.
Why hasn’t my order shipped yet?
There could be several reasons why your order hasn’t shipped yet:
** Processing Time: Gucci needs some time to process your order before it is shipped.
** Payment Verification: There may be delays if your payment needs additional verification.
** Stock Availability: If an item is out of stock or there’s a delay in restocking, it might delay your order.
** Holidays/Weekends: Orders placed during holidays or weekends might take longer to process.
If your order hasn’t shipped within the expected timeframe, contact Gucci Client Services for more information.
Can I change my shipping address after placing an order?
Once an order is placed, we generally cannot change the shipping address. However, if you realize you made a mistake, contact our Client Services as soon as possible. If the order hasn’t been processed yet, we might be able to update the address. If the order has already shipped, you may need to contact the courier directly to see if they can redirect the package.
How many days do I have to exchange or return an item?
Returns and exchanges may be made within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label or to a Gucci store listed at this link. Extended returns for the holiday season. Orders placed from November 7 to December 31 will include extended complimentary returns until January 31.
GUCCI Return and Exchange Policy
Returns may be made within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label or to a Gucci store listed at this link.
Returned merchandise must meet the below requirements in order to be accepted for a refund:
** All items (including Gucci Beauty) must be in original condition with original tags attached.
** Merchandise that has been worn, used, altered or damaged will not be accepted. For lingerie products, the underwear protection, when provided, must also be intact.
** Returns on items with a return tag attached will only be honored if the label has not been removed.
** Made to Order or personalized items are final sale and cannot be returned.
** Please note that intimates, including swimwear, tights, socks and lingerie can only be returned in new condition.
** Items should be unworn, in their original packaging and with all labels attached.
** Décor items, such as chairs or items with non-standard dimensions, may require special return instructions.
** If you would like to return one of these items, please Contact Us.
** Items purchased at a Gucci store, Gucci outlet store or other retailer or distributor cannot be returned to Gucci.com.
** These items can be returned using the same channel of the original purchase.