Organisation : Department of Home Affairs (DHA)
Service Name : Apply For Smart ID Card Through Partner Branch
Country : South Africa
Website : https://myhomeaffairsonline.dha.gov.za/partner-branch
How To Apply For Smart ID Card Through Partner Branch?
The Department of Home Affairs (DHA), in partnership with selected South African banks, now offers Smart ID Card reissue applications directly at participating bank branches.
Related / Similar Facility : DHA Confirmation of Reinstatement of Citizenship
Steps:
Complete your application:
Apply through a participating bank’s available channel, such as its app, website or branch.
Visit a Participating Partner Branch:
Visit the branch to verify your identity and capture your fingerprints and photograph.
Application processing:
Your application will be submitted to Home Affairs for verification, processing and production.
Receive your Smart ID Card:
Collect your card from your selected branch or have it delivered, where offered by the bank.
Note:
Unlike the traditional process, customers do not need to log onto eHomeAffairs to make bookings or payments. Instead, the service is provided directly through participating banks. Each bank has integrated with the secure gateway and developed its own customer experience aligned with its service model and brand.
The service is designed to be quick and convenient, with options such as assisted service or self-service available at participating branches. Customers will receive updates about their Smart ID card application directly from their bank through its usual service channels.
Who Can Use This Service?
This service is currently available for:
** Green ID book holders converting to a Smart ID card
** Re-issues for existing Smart ID card holders
** Permanent Residents and Naturalised Citizens from visa-exempt countries (initial phase)
** Participating Bank Branches
Note:
** If we’re unable to verify your identity using your selfie, we’ll ask you to scan your passport for additional verification. This can be either a South African or foreign passport.
** If your passport has expired, that’s okay – please scan it anyway. All sensitive data is encrypted, and the system complies with POPIA regulations to ensure your information is fully protected.
** You can’t change the email linked to your original profile. However, you can create a new profile using your updated email address. When you verify with the same ID number, we’ll move your previous profile applications, so you don’t lose any data.
** If the ID number doesn’t match official records (e.g. your ID format might have been updated by Home Affairs after 1986) or is entered incorrectly. Double-check the number and ensure there are no typos. If the issue persists, contact the Home Affairs Contact Centre on 0800 601 190 for assistance or send an email to hacc@dha.gov.za.
Contact
Entities requiring guidance on registration may contact the Department through official channels or utilise support functions available on the ETA platform.