citytocity.co.za Customer Care Number : City To City

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• why is there nobody replying on the messages or phones to inform the customer that the buss is 5hours late very poor service suppose to be at an interview at 10am

• my ticket is booked for 10pm it is 2:50am bus still did not arrive
  there is no one answering your phones for queries why is your customer service so poor. you have to inform your customer if you running late. who do i contact in this matter?

• Ma bus was supposed to b in klerksdorp buy 18:45 .It arrived now 20:18.I've tried to call just ringing.Pooooooooor saves.We love it cause is cheaper that the other busses..U guys must try to pull your socks pls .Is not nice n they don't even bother to call the passengers to apologize.Even when the come no apology.

• Hi. We are in Midrand and we have been waiting for over 2 hours for bus that is going to Alice (@ 18:00). There is also no communication of any delays and we are not happy with your service.

• This is the worst bus service I have ever come across. We booked online and when we get to Park Station we are told they are not sure if there will be a bus for that day. This was from Jhb to Park Station. You are so disorganized I don't not even know how to explain this. On our way back from Limpopo to Jhb we waited for 3 hours at Polokwane because they make changes and separate us depending on our destination.
  By the time we arrived at Park Station people that were still going to take other buses missed them. When you ask questions they get irritated with you as if its your fault. Very very bad service especially the Limpopo line I think if you had competition you would pull up your socks

• We have been waiting for a bus in Warrenton to Pretoria for 2 hours and communication, it's early hours in the morning in a very unsafe place. You do not care about your clients at all

• I waited for the bus yesterday from 10:55 until 12:45. Ended up having go go and take a taxi. No communication received from city to city. Very poor service. I basically donated my bus fare to them.

• We phoned them, they asnwered immediately, and the lady resolved our issue promptly.
  Good service!

• This is a very very bad service provider. My kids are waiting for 3 hours for the bus and your emergency number is not working... City to city is letting us down what a shame

• I need help my sister daughter travelled today and the bags we swooped I think her bag was left at Tembisa pls email me if there’s is more information the bag is a Nike black the email

• I am in a bus right now, the heater is full blasted. I am sweating like crazy. The bus smells. Aircon is off, u see is vapor of passengers breathing. I am never taking this bus ever again

• Kindly assist with contact no of the driver that transported people from Acornhoek it was a women she left me at vonerfontein and she go with my parcel my contact

• your service is extremely bad,the bus is very very dirty, smelling bad, couldn't even breath...it so disgusting to pay your money just to travel with a public toilet and smell germs everywhere.city to city doesn't care about health and safety of their commutters 💔🤮🤮🤮

• worst bus services.... We have been waiting for 2 hours . call centres are not answering. while people have been left stranded.... Rubbish

• your service are not reliable at all and you don't update passengers about your delays. Never Book City to city again ever❗❗

• You have a very poor service delivery. With no communication, the bus am sitting on to limpopo is very very hot the heater is on when i complain nothing is done about it, i want my money back this is a hell of a trip

• I couldn't be more disappointed with your service, yesterday(07-08-23)I bought a ticket from Johannesburg to matatiele my journey was a misery😢 the bus was so cold like the refrigerator. what amused me is that your drivers are used to that coldness 🥶 cause they drive rapping blanket around their legs 🦵 🤔. Matatiele is the only place which is given busses that are not in good condition 🤔 other busses like Mthatha are in good condition why ? The bus YMX952 Gp

• making money buy not picking people up. voetsek!

• mase poes service. booked a ticket from klerksdorp to cpt. protea Hotel gave them a letter that their facility is no more allowed to them. they said no more busses arrives there. so they sent us to total energies. had to book a later bus again. the letter states from the 1 augt 2023. and my bus was on the 2 augt. poor poes service. don't ever book this kak bus.

• City to City bus will sell bus tickets knowing full well the bus won’t arrive. Then they refuse to give you a refund. There’s not even a swear word enough for you people.

• Am beyond dissappointed my mom booked 3 tickets to travel from Durban to Johannesburg only to be forced to pay R220 for a 1year 8 months baby. When getting to the bus baby was denied a sit and she was told to go claim for refund only to be send from pillar to post and the durban station manager called the driver to confirm of which the driver said he forgot about that and he's sick and this was after they confirmrd that a child less than 3 is not paying. The proof was all in front of him but Mr Nkosi chose to rip off the old lady based on his driver's forgetfulness and mind you even during the trip the bus broke down and they waited morw than 4 hours to be fix and later dropped stranded at park station arkund 1am instead of 17:00pm

• poor service and there is no communication

• A little brother of mine bought a ticket to port Elizabeth from kokstad and the city to city team failed to make sure that everyone is on board. The bus that arrived was not a city to city bus but a translux bus and they didn't even communicate about the change of busses and he was left at a -1° outside the garage. screw city to city they suck...

• Is city to city owned by anc member’s because wow the service is so poor it’s even smelling 😩🤮

• Poor service, no friendly drivers the bus is even smelling

• Poor service, no friendly drivers the bus is even smelling

• my man is being sitting in butterworth since 00:30 for 1:10 bus.it is now 02:26 no bus showed up, I have been trying all your numbers non gets picked up kanti what is this

• I WENT TO BURY MY MOTHER ON THE 31TH OF JUNE 2023 AT LIMPOPO, ON the 4th i came back with city to city buses, i've change the bus that i was in from GA- MAPHALLE BALOBEDU IN POLOKWANE AND RIDE THE BUS NUMBER PLATED (YTP 746 GP) THE DRIVER WAS absolutely fucking rude beyond the point where every one in the bus was upset.When we reach ALEX where i am going, the bus stopped near ALEXANDRA HOME AFFAIRS. we got out of the bus, i was the last to come ofF the bus. the driver told me to close the door of the bus,... he did not even ask me.i told him that i am still taking my bag on the side of the bus.I will CLOSE when i come back, he said to me if i dont believe he can go with my bag. i resond to him and said if he want to take my bag he can.... he drive off with my bag,,,,,, at first i thought he is joking. up untill he seriously drive off with my travelling bag. i was so freaking mad because.. i went to town to report at the ticket officers. they told me to wait for the bus that will come...it came and took me to the derpo luckily we met with him at the garage then took my bag from him.i ask him to pay me the fees that i used when i was looking for him and time.. his name is called Mr Mashibyi ,...that man dont have even a little remorse.. no apology.. from that man.. he thought all he did is right.. or he did that because i am a woman and old.. i am so cross and humiliated in front of other people that was looking at me when MR mashibyi running with my bag.. telling himself that he is clever because he is driving a bus.

• We are travelling from Pe to cpt with a bus that has a broken window? I paid a full price but can’t u guys get us a new bus ? Imagine how sick will I be when I get to cpt?

• we were waiting from 22h00 and the bus didn't come I'm going to sleep now they must give me my money

• I purchased a ticket from city to city itself... Wanted to go get a refund at the bellville bus stop.. Got told they dont help white people... 1st of all i have no time for racism... Back story on the 6 of April i was supposed to be on the city to city bus from plett to cape town at 10:40 we arrived at the bus stop in plettenberg bay at 10:10 because we have to be there 30min before the time okay all good i waited till 3am Friday morning 7 April i tried calling all the numbers there is not one call was answerd on Friday morning at 7:45 am finally someone picks up... The lady on the call is absolutely fucking rude beyond the point where i was so upset... At 13pm i got a call from a guy on translux he said there will be a bus to pick me up i ask him what time so i can get on the bus het tells me oh they left 10min ago heading to knysna i ask him how do you think i should get on that bus if it already left.. The response i got was funny as hell he ask me can i get to knysna i said no i cant because im in plettenberg bay.. Oh sorry he said.... Okay fine this is where things start to piss me off... Veen trying to get a refund since friday the 7th April 2023 till 20 April 2023 no luck what so ever only a refund number that my husband took to bellville bus stop for the refund like the customer call center said we should and then got told they dont help white people... Give us our refund please

• Your buses sit are broken and rotten

• To hell with city to city/translux. Hope it becomes bankrupt and collapse. Nothing is this useless. Those rotten busess will rot till they stop. Nonsense company. Useless.

• My niece have been for bus since 17h00 with absolutely no commutation from you. Your phones are not going through. You have no regard for the safety of your passengers. How can you expect a woman to sit outside with no access to ablutions while your employees are chilling in their safe homes. Your service is despicable in fact you do not deserve to be in this business.

• My partner has been waiting as from 18h45 when the bus was scheduled to depart from East London to Durban and the time now is 23h25. I have tried calling all your national customer care numbers and your correspondents and none is going through. My fiance is in the dark there is load shedding she is hungry there are no food outlets in the are as it is she remains highly vulnerable. I wish to state that anything bad happens to my partner we will definitely sue your company because you subject customers to very unsafe conditions with you latecoming. You do not even let your customers aware of why there are delays. I am sure this company is under management of blacks because I know that we blacks are failures when it comes to effective management. nlNobody cares in this company and I am confused what keeps you in businesses. It's people like you who are failures and give blacks a bad name. This is the most useless company I have ever seen. This company is a front for milking money out of people's pockets. Shut this company it does not being service it is simply useless.

• I took one of your buses from George to Cape Town 12:05 today son the 27 March 2023. The bus trip was not a good experience, the drivers kept on picking up hitchhikers on the road and some of them where not even representable we didn’t feel safe and we were scared to even go to the bathroom and leave our belongs in the bus. Another thing the bus was even an hour late in George.

  I have pictures they are proof of the drivers letting in a hitchhiker. I also the number plate it was FT83SJGP and the pictures of the drivers too.

  I hope this can get looked at because it’s unacceptable.

• Worst service ever, ladies on counter are very rude and display unprofessionalism. They are less informative and get defensive when asked questions. I am truly shocked they even turn people away without explaining, their bus is late they just don't care to a point where they verbally say it.

• Poor service Bus is Three hours late I’m trying to call the call centre but they are not picking up the phone. I’m annoyed. No more booking with this stupid bus!

• City to City has got to be the worst bus business ever, Your drivers left me stranded in Cradock yesterday and when I called the call centre nr on the ticket no one picked up, that's very poor service delivery. You guys don't deserve to be in this business, your playing with people's lives, very wrong what your doing, your going to pay for what your doing, I promise you that.

• you guys are full of nonsense I was here to drop of my kids to school. I bought return the bus is no where to be find. I tried calling them sereverel time no answer depart was supposed to be at 8pm now it's 12:55am

• Your service is extremely poor,I have been sitting at the bus stop waiting for the bus since 23:00 it's now 3:00 with no bus,my life is in danger because of your bus,I curse the day I booked your bus.

  • City to City doesn't care about peoples life n time I bought tickets to Johannesburg yesterday the bus supposed to come by 23:55 they called me saying the bus will be late by 3 hours I sat there at garage alone the Warrenton police took me to police station but still I had to go back to the garage to wait I waited there until 05:30 all alone but still no bus imagine a Lady standing all alone I called your number I didn't reach you even police called your numbers you don't answer you hang up
    Is this kind of a scam?
    I had n interview tomorrow at Polokwane my second ticket from Johannesburg to Polokwane is cancelled and I didn't got my money because of your poor services
    no guys this is shit!!!

• Am at Malelane been waiting for a bus was supposed to be here at 10am.Been calling since 10:30 to no answer.

  service is 0% disgusting.

• My girl was w8tng for a bus yesterday @Mount frere nd never came , she supose to go back home @mid nyt.

• One day you will close your buss service don't think your low prices will fool us again your bus are late two kids is on the bus nd your centre's never answer their stupid fones you drop it. Poor service city to city 23:10 u need to arrived in Victoria West on the 12th January 2023 and your bus come there open back of the engine pass 1 and still not arrived in cape Town I am so regretful I make use of your service

• We are trying to call the number that is given to us but it's not going through
  City to city your services is very very poor and disappointing
  Your bus was supposed to arrive at 13:45 and now it's 15:46 we are so tired of this i wish I've checked the comments before supporting you sis la re bora shame

• Your service is extremely poor, you are so unprofessional. How can the bus be full when we booked a bus in advance and how can you sell the tickets while the bus is full? I booked 2tickets from Mokopane to Medusa for sun 08 January 10h45, we waited untill 13h00 and when the bus came, it didn't stop, it just passed mokopane station without stopping, when we call, they said the bus was full,while we have stucked with tickets.

• Corruption corruption corruption. Utterly disgusting WTF. How the hell do you sleep at night you idiot. Yes you reading this. Steeling your customers money. You useless piece

• Can you please notify you customers at least if there is going to be any delays my son is been waiting for about 2 hours at protea hotel waiting for the bus. And there is no communication from your side for shority he panicked for his safety in the dark without promising words or notification.

• This is a shitty bus,waiting for a bus from 1:15am till 3am
  N still no bus and you dnt even communicate with your customers,why give us the number to call which you know very well you not going to pick,rhaaaaa niyonyanyisa maan

• None of these numbers exist!! Todays 13h00 bus never arrived... My childs friend is still sitting there!! Its getting dark!! Pathetic!! Update your numbers!!

• MASHIKA A BUS.YOUR SERVICE ITS VERY POOR,YOU DO NOT CARE ABOUT THE CUSTOMERS ESPECIALLY THOHOYANDOU AREA .YOU BOOK A TICKETS IN TIME YOU END CHANGING A BUS 5 TIMES AND AM TRAVELLING WITH TWO KIDS WE HAD TO SEAT FAR AWAY FROM EACH OTHER.YOU TAKE ADVANTAGE OF THE CUSTOMERS.IN THE PROCESS OF CHANGING TO DIFFERENT BUS WE END UP LEAVING OUR BAGS.WHEN EVER WE COMPLAIN YOU DO NOT EVEN REPLY .VHA KOLA NGA CUSTOMER MANI YO TO DALESA TSHELEDE.NDI KHO DOVHOLOLA SERVICE YAVHO IYA NENGISA ITA URI MUTHU ASWIKE HUNE AKHO YA HONE ODINALEA. YOUR BAD SERVICE HAPPEND ON THE 9TH OF OCTOBER 2022 N ITS NOT FOR THE FIRST TIME AM EXPRIENSING SUCH BAD SERVICE.

• Your service is extremely poor.Your buses from Pretoria to Acornhoek do not depart and travel in time.People arrived home very late.we really don't know if services are dying or not.

• now I understand why autopax (city to city & Translux) is under business rescue. you people DO NOT do your jobs. We paying for nothing. Hopefully, autopax goes underneath and you will take your next jobs seriously. called more than 100 times and nobody answers. I bought a ticket online, and my account was debited but when trying to complete the purchase, I get an error that says unable to connect to the remote server.

• Your stuff service is extremely poor.... yesterday I went to Durban Station to book a bus ticket for today 06:45 in the morning ,the said ok , she booked the bus but she put wrong time 17:45 and when I'm trying to call to change the time , they didn't pick the phone and in the morning I went straight back to the office to fix the mistake , she denied that she is the one wrote a wrong time.... and I will be charged 10% for the money and they don't have money to refund me , it's still in the morning

• City is so I considered regarding its passengers. Fully loaded bus + a goods trailer attached ( not for customer luggage ?)
  They discover the trailer lights does not work so the passengers bus need to wait for an indefinite time at a station with no facilities except station toilets.
  The bus was so late ( scheduled for departure from Bellville station 11:35am arrived 13:35..
  They auto electrician was summoned at 2pm by the driver,5pm the auto electrician was still in Kraaifontein 🤦🏻‍♂️… we been sitting at Worcester station 2:30pm it 17:14 now..
  When the driver calls he people of his company they are reluctant to give him clear answers on his answers queries.
  I was suppose to be in Victoria west by now..
  this is not the first bad experience, my last time using City to City same place same delay( that time it was the tres again needed to wait on another bus)…. Now the driver get to make up time short stops, missing stops…putting our lives at risk.
  Where is the minister of transport about unfit busses???
  This is a state company.. they just don’t Care about their customers ( we paid for the service).. why having time schedules.. won’t Use this service again…

• You never answer your phones. Your service is very disappointing. I have been calling since morning

• What is point of having phones if you are never gonna answer calls from customers. I've been trying to call since 11:00 and it's 16:00. I have received no sms from City to city Atleast telling me the bus will be late.

  I've been sitting outside in this cold whether!! And it's been raining.

  City to city is by far the worst bus! NEVER AGAIN!!!

• I booked this very same bus from Beaufort west, leaving on the 16 today at 04:40 I’m the morning. I’ve been there since 04:15 and the bus has not arrived up until now. I was freezing cold there in the early hours of the morning until I decided to go back home, I’m sitting with a return ticket for today that I could not utilize. Undibone ndiphinda ndibooker kwa city to city

• I booked a ticket for the 11th June 2022 for my son to travel from Mossel Bay to Durban. The bus was to leave at 11H30 but he stayed until 15H00 with no bus showing. We tried calling the number given to us and no one picked up. It's disappointment and I feel ripped off because the email address is not going through for me to claim the money back.

• I had the very same problem. Was booked for the 14th at 6.25. Was there since 6 with my 2 small kids. Had to return home and got back at 10.45 cause the bus was delayed with 5 hours. At 11 no bus, my husband had to keep on asking what is happening. I missed a damn interview because of this. Ni sms or nothing!!!! Why ask for numbers if you dont even bother to inform your clients as to what is happening. Then they cannot give a refund cause they do not have money. We had to book another bus just to get to our destination. This is the worst ever. No apology nothing.

• Your service is extremely poor, like 0% how can you tell your customers that the bus will be delayed for 5 hours from 22h15 to 03h45 yet it's 05h30 in the morning and still there is no bus. We have been sitting in the cold since the 14th of April 2022 and now it's the following day. I think you guys should consider leaving the business because clearly you are failing miserable, I'll tell others about the poor service you offer i am so mad.