Organization : Discovery
Head Quarters: Cape Town
Facility : How To Claim & Manage Your Plan
Discovery How To Claim & Manage Your Plan
How to claim :
** We pride ourselves on our hassle-free claiming process. We offer a number of convenient ways to start your claim.
Related : Discovery Check Vitality Points & Status : www.southafricain.com/1048.html
** If you are in an emergency situation, call Discovery 911 immediately on 0860 999 911.
How to initiate a claim :
Self-approve your claims :
** You can log and auto-approve your own vehicle glass and geyser claims here or on the Discovery app.
** You can do this on the web or your Android device. iOS to follow.
Use the Discovery app :
** Use the Discovery app to take photos of an accident scene, capture the details of the other driver and witnesses after an accident and send it to us to start your claim.
Log in to our website :
** Once you have logged in and started your claim, a skilled claims adviser will contact you to continue the claims process
Call Us :
** Call us on 0860 751 751 to get your claim started.
Speak to your financial adviser :
** Submit your claim through your financial adviser.
** Simply contact them and they’ll take you through the claims process.
View the progress of your claims :
** If you have a claim, you’ll be able to view its progress online with ClaimsView.
Use FastTrack claims :
** Contact our call centre on 0860 751 751 to FastTrack your approved, specified electronic portable possession claim and we’ll replace the lost or stolen item within 48 hours.
** This service is available nationwide.
** We like to keep our promises so if we don’t deliver your item in time, we will waive the excess on your claim.
How to manage your Plan
** Are you receiving important Plan information via email? Have you bought a new iPad? Need to add another car to your plan? Or has your address or other important information changed and you need to let us know?
Update your details and cover in one of three easy ways :
** Chat to your financial adviser
** Call us on 0860 751 751
** Email us at insureinfo AT discovery.co.za
** Update your details as soon as they change to make sure you have the correct cover in place.
Cape Town, 7441,