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standardbank.co.za : Standard Bank Customer Care Number & Address

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Name of the Organization : Standard Bank Group Limited
Facility : Customer Care Number
Head Office : Johannesburg
Industry : Bank
Service/Products : Bank Service
Website : https://www.standardbank.co.za/standardbank/Contact-us

Standard Bank Customer Care Number & Address

Call Us : 0860 123 000
Email Us : information AT standardbank.co.za
Branch Customer Care Number : 0860 101 341

Related / Similar Service : Standard Bank Open Your Mymo Account Online

Physical Address :
9th Floor
Standard Bank Centre
5 Simmonds Street
Johannesburg 2001
PO Box 7725
Johannesburg 2000
Telephone : +27 11 636 9111/2
Swift code : SBZAZAJJ

Department Information & Contact Details

Personal customers Telephone
Standard Bank Customer Contact Centre: 0860 123 000 weekdays (8.00am to 9.00pm) and weekends or public holidays (8.00am to 4.00pm)
General customer enquiries
information AT standardbank.co.za
– South Africa
– International
0860 123 000
+27 11 299 4701
Telephone banking 0860 123 108
Prestige Banking customer enquiries
Prestige AT standardbank.co.za
– South Africa
– International
0860 001 321
+27 11 299 4607
Private Banking customer enquiries
Privatebanking AT standardbank.co.za
– South Africa
– International
0860 123 101
+27 11 299 4715
Business customers Telephone
BizDirect response centre
Bizdirect AT standardbank.co.za
– South Africa
– International
0860 109 075
+27 11 299 4633
Internet banking Telephone
ibsupport AT standardbank.co.za
South Africa
International
0860 123 000
+27 11 299 4701
Report On-line Fraud 080 022 2050
+27 10 249 0070 (International number)
Cellphone banking Telephone
General enquiries 0860 238 837
Cellular prepaid services Telephone
General enquiries 0860 001 237
Home Loans Telephone
General enquiries 0860 123 001
Application forms (for new and further home loans) 0860 123 001
Property information service 0860 123 001
Short term insurance
– sales and quotations
– service
0860 123 474
0860 123 741
Home Loan Protection Plan 0860 123 911
Home owners insurance
– service
– claims- claims
0860 121 141
0860 123 444Centralclaimsdepartment AT standardbank.co.za or SILCclaims AT standardbank.co.za
Card division Telephone
General enquiries 0861 201 000
International General Enquiries +27 11 299 4520
Merchant services 0861 001 200
Platinum credit card 0800 600 074
Private Label Services 0860 102 599
Diners Club 0860 Diners(346377)
Travel Insurance 0861 114 494
Credit card protection
– Service
– Claims
0860 123 911
0860 123 555
Lost or stolen cards 0800 020 600
International lost or stolen cards +27 11 299 4114
Asset finance Telephone
General enquiries 0860 123 002
Customer service 0860 123 002
New business 0860 000 000
Vehicle Insurance
– Sales
– Quotations
0860 123 255
0860 123 741
Automatic settlement benefit
– Service and Helpdesk
– Claims
0860 123 911
0860 123 555
Unit trusts Telephone
Helpline 0860 123 003
Short term insurance Telephone
Motor, household contents, all risks, personal liability, personal accident, trailers, motorcycles, caravans
Sales and quotations 0860 123 474
Service 0860 123 741
Vehicle Insurance Telephone
Sales and quotation 0860 123 255
Service 0860 123 222
Creditor’s Insurance Telephone
Home loan Protection Plan, Personal Loan Protection Plan, Credit card protection Plan, Automatic settlement benefit for Standard Bank financed vehicles
Service 0860 123 911
Claims 0860 123 555
Personal Accident and Hospital Cash Plans Telephone
Sales 0860 012 301
Service 0860 012 303
Travel Insurance for Standard Bank MasterCard Customers Telephone
General Enquiries 0861 114 494
Funeral Plan Telephone
Service 0860 121 151
Claims 0860 123 333
Home Owner’s Insurance Telephone
Building insurance for Standard Bank Home loan customers
Service 0860 121 141
Claims 0860 123 444
Online Share Trading Telephone
General Enquiries
South Africa 0860 121 161
International +27 11 378 7876
Standard Bank Offshore Telephone
South Africa 0860 333 383
Isle of Man 44 1624 643643
Jersey 44 1534 881188
Mauritius 230 202 4200
Main Reception IOM 0860 033 269
Debit Card IOM 0860 036 370
Internet IOM 0860 036 371
Main Reception Jersey 0860 036 376

About Us

Business Banking :
As South Africa’s leading Business Bank, we understand what it means to do business in Africa and beyond. Whether your business is on to its next big deal, big idea or big win, we’d love to come along for the journey by offering specialist product expertise, strong local capacity and global distribution reach

Personal Banking :
We’re all going somewhere but we’re not all getting there the same way. That’s why whether you want to bank save or borrow, we have a solution designed just for you and your next. So make your Next now, we’d love to come along for the journey.

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8 Comments
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  1. SACHA NGWENYA

    I HAVE BEEN TRYING TO GET MY ACCOUNT CLOSED DUE TO THE FACT I LIVE ABROAD AND NO LONGER NEED MY ACCOUNT , I HAVE MAILED AND PHONED SO MANY TIMES ONLY TO BE TOLD TO SEND SUPPORTING VERIFICATION DETAILS OF WHICH I DID , AND WAS EAMILED BY MICHEAL VAN DER WALT AND SELLOANE MABASO, BUT STILL AFTER RESPONDING WITH THE REQUESTED INFO NONE OF THEM GOT BACK TO ME I RECENTLY PHONE MIND YOU TAKIING INTO CONSIDERATION THE COST OF INTERNATIOANL CELLPHONE BILLING AND ONLY TO BE TOLD SORRY OUR SYSTEM SAYS YOUR VERIFICATION IS UNSUCCESSFUL , I THEN SEND AN INMAIL FROM THE BANKING APP REQUESTING MY ACCOUNT TO BE CLOSED , ONCE AGAIN IM BEING TOLD TO SEND COPIES OF CERTIFIED DOCUMENTS AND MY BANK CARD CUT UP, MY QUESTION IS WHO IS GOING TO PAY FOR THE SHIPPING OF THESE REQUESTED THINGS , BECAUSE ALL I AM REQUESTING IS FOR MY ACCOUNT TO BE CLOSED, AS YOU ARE NOW BILLING ME ON A REVOLVING LOAN THAT IS SUCCESSFULLY PAID UP , THIS IS FRUSTRATING BECAUSE A SIMPLE THING AS GETTING AN ACCOUNT CLOSED IM BEING SENT PILLAR TO POST

  2. Moetsie phillip Letlhage

    Goodafternoon i have the worst experience with standardbank last year my father passed away covid 19 the lady who help my father with his will said to my father should anything happen i should go to her the name of this lady is nkoli tom i told nkoli about my fathers passing and ask her about the money for the funeral nkoli could not help me she told me that she was busy because her mother was sick and she said i must look for a lawyer gave me the name of crosb the lawyer wanted 4000 didnt have that money so i called my cousin went to the masters got a letter from master for the bank to pay the funeral palour now i was called in December by lady called cristina telling me standard bank has my father estate they have nominated ZamaZulu as estate officer Zama called me 11 jan telling me confiming that she will be the one handling she said she was busy with the master court aplliying for the letters she also gave me questioner form to fill after that i waited so in feb i tried to contact Zama but she was on leave and she was coming back march tried again march and i got her when she was asked by nkoli why did she not apply for the letters she said she could not find the so she just did nothing to move on she asked Benjamin Marlyn to assist with the application in the masters court this was on 31/03/2021 nkoli said to get some money to survive i need to have the letters from the masters the letters were out 22/04/2021 so i asked for documents to renew the car disc did not get the documents Zama called and said to me if i dispose the investment i will get that money on the 29 july i did that and i was also assited by Janice who work Kenako brunch when i called her again she change her story she said some of the money i organised a meeting with Sivenathi loyilane after the meeting Zama send me email saying the will organise inheritance advance and i will get the documents to renew the car its been a month i have not received nothing from standard bank and Zama is saying nothing about the disposal of that investment as they all know im unemployed i have been assited by family members im not tring to shame standard bank all i want is help please help me i tried Yumnah Nordien who is the executor of the estate but does not answer me i have also tried Salma H she said she was investigating i did write the request letter that they asked for again please help me thanks

  3. Bongani Nyangiwe

    Hi I was buying etym on my account my balance was R2038 but now say my balance is R 1916 I need to know what happen I was buying R12 etym

  4. Ernest

    I want to ask about having an account with passport may I register please

  5. Clint Fortuin

    I have repeatedly requested Standard bank send me a statement indicating costs after the proceeds of the sale of my house was paid. There seems to be a large difference between the total amount owed and the total amount taken by Standard bank even though the bank was notified of the sale.
    The bank sent a letter stating the transaction has been concluded, but no statement and no feedback.

  6. Clint

    I have repeatedly requested Standard bank send me a statement indicating costs after the proceeds of the sale of my house was paid. There seems to be a large difference between the total amount owed and the total amount taken by Standard bank even though the bank was notified of the sale.
    The bank sent a letter stating the transaction has been concluded, but no statement and no feedback.

  7. sharon spilkin

    I was in the bank yesterday where I did a transfer of funds. The agent called later to say it did not go through…He was going to call me today.. I am still waiting.. Can you please give me an update.
    Kind Regards

  8. Molly Brown

    At 9.30am this morning (31/7/2021), I returned to my vehicle parked just up from the Groenkloof Standard Bank autobank to find I was blocked in by an armoured car. Realising that the autobank was being attended to, I waited until the armed guards returned and then asked if they could reverse a little. They rudely refused, jeering and saying they were sure I could get out, and headed off into the Spar. I then politely asked the driver to reverse just a few metres and he also curtly refused and closed his little brass porthole in my face. The vehicle’s registration was 2Y 27 YB. This probably sounds really minor, but I was not only inconvenienced but quite badly shaken by the encounter. I am over 60 and was alone. To be treated with such arrogant contempt by a team of large armed men was not pleasant and I would be grateful if the matter could be brought to the attention of their manager.

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