Name of the Organization : Avis Budget Group
Facility : Customer Care Number
Industry : Travel
Service/Products : Car Rental Service
Website : https://www.budget.co.za/contact-budget
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Budget Customer Contact Emergency Number
** If you would like to get hold of Budget South Africa please use the relevant contact number below.
Related : First Car Rental 24-Hour Customer Call Centre Number : www.southafricain.com/6314.html
** We recommend saving our 24 Hour Roadside and Emergency number, 0800 001 669 / +27 11 387 8432, on your cellphone just in case you have a breakdown or a roadside emergency.
** If you have a less urgent enquiry or would like to provide us with feedback, please select General Enquires above to complete an online form and a Budget Brand Ambassador will get back to you within 24 hours.
National Call Centre
** If you would like to request a quotation or make a reservation, either email us at AT budget.co.za or call us on the numbers below. For any post rental queries, please select option 2 for Customer Service or email us at customercare AT budget.co.za.
Local: 086 101 6622
International: +27 11 387 8002
Available – Reservations and Quotations :
Monday – Friday – 07h00 – 19h00 – 08h00 – 17h00
Saturday – 08h00 – 17h00 – Closed
Sunday – 08h00 – 17h00 – Closed
Public Holidays – 08h00 – 17h00 – Closed
Roadside & Emergency Number
If you have an emergency or require roadside assistance, or in the unlikely event that your rental vehicle breaks down, please contact us on the 24 hour number below.
Local: 0800 001 669
International: +27 11 387 8432
Available – Monday to Sunday – 24 Hours
Frequently Asked Questions
How is the 24-hour period calculated?
Rates are calculated on a 24-hour period from the time you sign the rental contract until the return of the vehicle. We do allow a 29 minute “grace period” on the final day of return as a gesture of goodwill.
When is there no charge for fuel?
There is no charge for re-fuelling when the car is brought back to the Budget branch with a full tank.
What are the charges regarding delivery and collection fees?
** Delivery / Collection of vehicle within 25km within office hours – R390.
** Delivery / Collection of vehicle within 25km out of office hours – R760.
** For deliveries further than a 25 km radius an additional charge of R13.00 per km will apply. This is subject to quotation.
What are the minimum requirements when renting from Budget?
Renters must be in possession of a valid unendorsed driver’s licence. The minimum age is 18 years and driver’s licence must have been valid for a minimum of 1 year. It is a legal requirement in RSA to be in possession of your drivers licence at all times whilst driving a vehicle.
How is the exchange rate calculated?
The exchange rate is applied at the time of return of the vehicle at foreign destinations.
How do I extend my car rental booking?
In the event that you need your car longer that you had initially booked it, you must call the rental office where the rental originated to organise an extension. A Rental Sales Agent will explain the terms of the extension to you, once agreed to; the rental will be extended over the telephone. N.B. Keeping the rented car longer than the initial/agreed reservation length may result in an Overdue Rental Administration Fee.
What is a location surcharge?
A surcharge was imposed by the Airports Company (ACSA) Ltd at certain airport locations and applies to all car rental companies.
The outlying area surcharge is levied by smaller and remote locations due to higher logistics costs of operating at these locations.
Should you still be unclear on certain aspects, please contact our National Call Centre on 0800 001 669 / +27 11 387 8432.