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saps.gov.za Police Clearance Certificates Online Enquiry : South African Service

Organisation : South African Police Service
Status of Facility : Police Clearance Certificates Online Enquiry
Head Office : Pretoria
Website : http://www.saps.gov.za/services/certificate.php

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How To Do Police Clearance Certificates Enquiry?

For any enquiries regarding the status of your application for a Police Clearance Certificate please complete the following :
** If you have acquired the enquiry number allocated to your Police Clearance Certificate application, provide it here

Related / Similar Service :
SAPS Applying for a Police Clearance Certificate

OR
** If you are a South African citizen provide your South African identity number OR if you are not an South African citizen provide your date of birth here – (DOB format: ccyymmdd)

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OR
** If you don’t find the record on your ID provide your surname as well as your date of birth here.
** Enter Surname
** Enter Date of Birth – (ccyy-mm-dd)
** Click Submit Button to get Status

Instructions On Police Clearance Certificate

Take note :
** The data on this page were updated on 2016-10-10.
** The results shown include finalized as well as outstanding applications for the year prior to the updated date.
** Please supply an ID number / Reference or Birthdate and surname to search on.

If you could not trace your application or would like more information regarding your Police Clearance Certificate please contact our offices at :
Tel : +27 (0) 12 393 3928
Fax : +27 (0) 12 393 3909
E-mail : crc-nameclear AT saps.gov.za

SAPS Contact

SAPS Head Office
Koedoe Building
236 Pretorius Street
Pretoria
Private Bag X94
Pretoria
0001

Some Important Information From Comments

Error / Problem:
1. Please don’t waste your time and money on trying to contact these numbers. It is like trying to phone heaven. NO ONE answers. I think that ,we should not rely on the Great service we get from our SAPS. We should rather go the extra mile and get it. I have also tried calling and emailing and to no avail! When I phone the police and they tell me to wait. I have waited for 3 months already! Pls dont waste your time guys.

2. The SAPS contact numbers and emails are not working. People apply for this in order to get jobs locally (or) abroad and it’s urgently needed. Years have gone by and the service is still slow and not working accordingly. It is disappointing.

Information:
Most of the commenters commented that, SAPS customer number is not working.

30 Comments
Add a Comment
  1. Nompumelelo

    I applied for PCC on the 19th October ref 2022601385 was given via sms. It’s over 5 weeks now. I want to know if I have to re-apply or wait. My employer from overseas needs this urgently and need it for my Visa application.

  2. Peter Smith

    Too true – no one answers. No matter the volume of incoming contacts, whether email or telephone calls, it’s never justified that these cannot be taken or addressed with contingencies. The online form does not work either.

  3. Fundile Zuzile Felix Feni

    Hello my name is Fundile Zuzile Felix Denied.I would like to check progress concerning my application for a police clearance.

  4. Mareka msimanga

    I would like to enquire about my police clearance status

  5. Nadine Gradwell

    Please don’t waste yr time and money on trying to contact these numbers. It is like trying to phone heaven…NO ONE answers. I think that we should not rely on the Great service we get from our SAPS.. We should rather go the exra mile and get it expidited. I have also tried calling and emailing and to no avail!!! When I phone the police and they tell me to wait… I have waited for 3 months already!!! Pls dont waste yr time guys…

  6. shanum aruna naidoo

    hi my name is shanum aruna naidoo and my boyfriend kamal janack is starting work on the 1 august 2022 and we need our police clearance to move up to swaziland ,please assist urgently

  7. Tam

    The number and emails do not work. People apply for this in order to get jobs locally or abroad and it’s urgently needed. years have gone by and the service is still slow and not working accordingly. It is disappointing.

  8. Bongani W Maphasa

    Please help out id like to know what is taking so long to get a police clearance, after its said it take 14 days of working hours. it did my clearance at Smithfield police station on the 29-03-2022 its now 16-05-2022 and i havint got a massage to show that my application is working on.

  9. Bongani W Maphasa

    its over 7 to 8 weeks this week and nothing has happened yet, id like to find out how far is my clearance.

  10. charisse Lucas

    I want to find out how far are my certificate.

    Charisse Lucas
    Ref: 202220772

  11. Dissapointed

    This department works for those that has money and go through lawyers. Am still waiting since February yet on their website it says turn around time is 14 to 21 days. The inefficiency is horrendous. What a department🤔🤔

  12. Mark Anthony Marx

    Well I don’t get the job no police clearance certificate to show…… thanks to the SAP service….

    1. Dissapointed

      Phone numbers don’t work and turn around time is not as stipulated on their site of 14 days. Worst service delivery ever.

  13. Mark Anthony Marx

    Yes what the hell…first 72 hours…2 weeks…3 months… I have a job interview 30-03-2022 . Was promise I will have it . So no clearance certificate for interview no job. What to do they don’t answer email or phone. I have paid for the certificate,prints…not happy. Why?.

    Mark Anthony Marx
    Needed for PDP – goods driving permit

  14. Tumi

    I could not trace my CC online and it has been months. Can someone please help me…

  15. Avishkar Ramkissoon

    Good day
    I would like to enquire on the status of my PCC
    REf no: 2021484XXX
    Avishkar Ramkissoon

    I require this urgently for a visa application for overseas work.

  16. Patricia

    I applied my certificate around march 2021 and l receive a massage that the process is completed around may but when l check at police station there is nothing. I would like to know if it is possible to come and collect it in your office because l have waited for to long now.

  17. Kelvin Sewell

    In have applied for a police clearance certificate in the middle of January 2021 and did not get any response at at all.I need this certificate due to the fact that i am been held up with many things.

    1. Kelvin Sewell

      please answer me this is important.very important.

  18. MM Olivier

    I’m not sure if anybody is reading this as I’ve mailed 20 mails and did not even receive “we are working on it”!!!!!!!!
    I did phone and then they asked me if I’m White/Black/Indian/Coloured – what has it matter we live in one South Africa and we hear to do our work with proud and honour – We need our Certificates urgent (this is now longer than 1 month) – the website states 3-6 weeks (is this a joke).

    Trust that we can better service all over in the Government positions.

    Thanks.

  19. Elize Veronica Goliath

    I would like to know my status of my police clearance as I need it for my registration at university

  20. Deon de Lange

    Good Day. I am trying to apply online for a SA Police Clearance Certificate, but the SAPS website is out of order. Kindly assist. Thank you.

  21. Lets Verify

    Hi I have a client who applied for a Police Clearance certificate in March 2020. He received a sms to say it was ready. He went to his SAPS in Durban but they couldn’t find it. How do I trace this for him.

  22. Phindile Queen Nkosi

    Good day from last year at Amanzimtoti Police Station in Durban till today nothing has been happened…9612110632083 and I really need it for employment. Please advise

  23. Kim Lloyd

    I sent all the relevant police clearance documents, fingerprints and fee by courier from the UK OVER A YEAR AGO!!!!! Please can someone help me to find out what has happened to my clearance?

    1. Admin

      You need to do proper inquiry on concerned courier company.

  24. Loyiso Bandla

    My case for drunk driving has been withdrawn by court. What can I do to clear my fingerprints?

  25. Bongani

    I want to know the validity of clearance certificate. Please help me.

  26. Ntholi Rantsoeleba

    What is the status of police clearance certificate.

    1. Anonymous

      My name ramavadh s/o Ramlal request please clearance certificate issue

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