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Organization : SAPS – South African Police Service
Facility : South African Police Service Mobile Application
Head Office : Pretoria
Website : https://www.saps.gov.za/services/mobile_app.php

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SAPS Mobile App

If you register to make use of the App, you must read these terms and indicate your acceptance during the registration process. Note, however, that these terms apply to your access to and use of the App regardless of whether you register an account as a user.

Permitted Use of the App

** The user agrees to the installation of the App on his phone or device;
** Users will use this App for personal, non-commercial use only;
** The SAPS does not guarantee that the App will meet your requirements or that the operation of the App will be uninterrupted or error free.

** Every effort is made to ensure that the App is operational. However, the SAPS will not take responsibility, and will not be liable for the App being temporarily unavailable due to technical issues beyond the control of the SAPS; and

** The SAPS makes no warranty that the user’s access to the App will not be interrupted. The SAPS may carry out maintenance or introduce new facilities and functions from time to time.

Device Requirements & Compatibility

** The SAPS does not guarantee that the App will be compatible with your mobile phone or computer device;
** The availability of the App is subject to the following requirements for the functionality of the App

** the mobile communication device used to access the App must be powered on;
** the mobile communication device used to access the App must not be damaged such that it is unable to communicate (transmit) data;

** the mobile communication device used to access the App must be within the relevant user’s communication network operator’s data coverage area and the user’s data communication services from the relevant network operator must be enabled and operational; and

** the (global positioning facility) GPS on the mobile communication device used to access that App must be enabled.
** The terms of agreement with the user’s respective mobile communications network provider will continue to apply when using the App;

** The SAPS shall not be liable for any communication, software or hardware costs the user may incur in connection with access or use of the App.

SAPS USSD FAQs

1. I can only type numeric characters on my responses. Why is that?
Certain smartphones such as Huawei only show a numeric keyboard when interacting with the USSD. This does not allow normal text to be input. A way around this is to download another keyboard such as “Gboard”, “Swiftkey” or “Flesky”

2. If I choose anonymous, how will I receive a reference number?
Choosing to remain anonymous you will additionally not receive an SMS when completing the USSD session. The reference number will instead be displayed on the USSD menu itself so please write it down.

If you choose NOT to be anonymous then an SMS is sent to you for your convenience with a reference number when the USSD session is complete.

3. Can I use the USSD when I do not have signal from my provider?
USSD uses the voice layer of the network which means if you do not have voice signal then the USSD session will not work.

4. My USSD submission time-out, why is that?
USSD has strict timeouts :
** The total amount you are allowed in one session is 3 – 4 minutes (Depending on your mobile network).
** You are allowed 30 – 60 seconds (Depending on your mobile network) to answer and submit each question.
** If a timeout occurs you can simply dial in again and start from where you left off.

5. Can I send an update on the tip off?
Yes, you can select “Update a tip-off”, you will be prompted to enter the tip-off number you previously logged. Once you entered the tip-off number, you can send an update.

6. Will I always receive a tip-off reference number?
Yes you will.
** If you select anonymous tip-off you will receive a reference number on the screen.
** If your details are known, your will receive the reference number via an SMS.

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