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e-Tshwane Register New Account :

Organisation : City of Tshwane
Facility Name : e-Tshwane Register New Account
Applicable For : South African
Website :

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How To Register For New e-Tshwane Account?

e-Tshwane is designed to make it faster and easier to interact with the City. It is part of our Smart City strategy to improve customer service by making all services and interactions available electronically.

Related / Similar Service : e-Tshwane Payment Service

Visit the e-Tshwane home page and select the ‘Register’ option at the top right of the page.

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To complete the registration process you will need the following
** Your City of Tshwane municipal account number
** Your SA ID number or valid Passport number
** Your personal details and a valid email address

How To Reset e-Tshwane Password?

On the home page, select the ‘Login’ option to the top right of the page. Then select the relevant ‘Forgot Username’ or ‘Forgot Password’ option and follow the steps to reset your password or recover your username.

e-Tshwane Benefits

e-Tshwane offers benefits to our residents, businesses, government, and the City itself. It provides convenience whilst reducing the carbon footprint and saving time and money.

For our customers :
** No more waiting in queues, finding parking or worrying about office hours.
** Convenience (24 hours a day, 7 days a week, 365 days a year).

** Full history and reporting of statements, payments and electronic correspondence available at the click of a button.
** Reliable, guaranteed delivery with fully authenticated confirmation for each communication and payment.

** Completely paperless and almost instantaneous communication with the City.
** Increased quality of service through faster turnaround time regarding queries and responses.

** Improved accuracy of customer records and transactions assist in speedier resolution.
** A channel for customers to provide information to the City (such as uploading meter readings).

** An easy method for customers to correct/update their information for better communication.
** Additional payment methods and payment points.

** Electronically delivered statements with notification of statement delivery.
** Electronic reconciliation of payments against invoices / statements into our billing system ensures customer services are not terminated erroneously.

** Increased efficiency and reduced turnaround times on the processing of payments made to the City.
** Improved service levels by ensuring that all electronic payments are updated and reconciled to the correct accounts.

** Payment and statement history allows for track and trace functionality and flow of funds for all e-Tshwane payments.

For the City :
** Improved debt collections and reduced debtors days provides better funding to improve services.
** Improved account reconciliation reduces errors and costs.
** Faster query resolution.

** Reduction in costs related to termination/reconnection of services caused by payment delays and errors in referencing.
** Reduced turnaround between distribution of bill and payment.

** Reduced bank charges and third party service fees.
** Savings on postage & printing costs.
** Personnel cost savings as staff are better utilised to offer pro-active service to consumers.

** Updated and accurate information provided from ratepayers.

e-Tshwane is a win-win service, improving the lives of all through collaboration and joint benefits.

FAQ On e-Tshwane

Here are some frequently asked questions (FAQ) about e-Tshwane:

Q: What is e-Tshwane?
A: e-Tshwane is an online platform launched by the City of Tshwane to provide residents with access to various services and information online. It allows residents to interact with the city government, access services, make payments, and obtain information related to municipal services, such as rates and taxes, accounts, and municipal utilities.

Q: What services can I access on e-Tshwane?
A: e-Tshwane provides a wide range of services, including online billing and account management for rates and taxes, utilities (such as water and electricity), and other municipal services. It also allows users to log and track service requests, report faults and complaints, apply for services such as building plans and permits, view and pay fines, and access various forms and documents related to municipal services.

Q: How do I register on e-Tshwane?
A: To register on e-Tshwane, you can visit the official website of the City of Tshwane and follow the registration process. Typically, you will need to provide your personal information, such as your name, address, contact details, and identification documents, and create a username and password for your e-Tshwane account. Once registered, you can log in to your account to access the available services.

Additional Generic Procedure

You can create an e-Tshwane account online by following these steps:
1. Go to the e-Tshwane website.
2. Click on the “Register” button.
3. Enter your personal information, such as your name, surname, ID number, and contact details.
4. Choose a username and password.
5. Agree to the terms and conditions.
6. Click on the “Register” button.

You will receive a confirmation email. Click on the link in the email to activate your account. Once your account is activated, you can log in to e-Tshwane and access your municipal services, such as paying your bills, submitting complaints, and applying for permits.

Here are some additional tips for creating an e-Tshwane account:
** Make sure you enter your personal information correctly.
** Choose a strong password that you will not forget.
** Keep your password safe and do not share it with anyone.
** If you have any problems creating an account, you can contact e-Tshwane customer service.

Here are some of the benefits of having an e-Tshwane account:
** You can access your municipal services online, 24/7.
** You can pay your bills on time and avoid late payment fees.
** You can submit complaints and track their progress.
** You can apply for permits online.
** You can save time and money by using e-Tshwane.

Add a Comment
  1. Sipho

    hi I need to register an account it keeps on saying my mobile number are wrong I don’t know why can you please help me I need to apply for work please


    Account no. 20530XXXX-The holder of the account,namely S F Woest,
    is deceased. I am the living spouse-Mrs MMM Woest, Please help me with instructions as to how I must register myself as the account holder of the said account. Thank you.

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