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Organisation : City of Tshwane
Facility Name : e-Tshwane Register New Account
Applicable For : South African
Website : https://www.e-tshwane.co.za/eTshwane/
e-Tshwane Register New Account
e-Tshwane is designed to make it faster and easier to interact with the City. It is part of our Smart City strategy to improve customer service by making all services and interactions available electronically.
Related / Similar Service : e-Tshwane Payment Service
How to Register?
Visit the e-Tshwane home page and select the ‘Register’ option at the top right of the page.
To complete the registration process you will need the following
** Your City of Tshwane municipal account number
** Your SA ID number or valid Passport number
** Your personal details and a valid email address
On the www.e-Tshwane.co.za home page, select the ‘Login’ option to the top right of the page. Then select the relevant ‘Forgot Username’ or ‘Forgot Password’ option and follow the steps to reset your password or recover your username.
e-Tshwane offers benefits to our residents, businesses, government, and the City itself. It provides convenience whilst reducing the carbon footprint and saving time and money.
For our customers :
** No more waiting in queues, finding parking or worrying about office hours.
** Convenience (24 hours a day, 7 days a week, 365 days a year).
** Full history and reporting of statements, payments and electronic correspondence available at the click of a button.
** Reliable, guaranteed delivery with fully authenticated confirmation for each communication and payment.
** Completely paperless and almost instantaneous communication with the City.
** Increased quality of service through faster turnaround time regarding queries and responses.
** Improved accuracy of customer records and transactions assist in speedier resolution.
** A channel for customers to provide information to the City (such as uploading meter readings).
** An easy method for customers to correct/update their information for better communication.
** Additional payment methods and payment points.
** Electronically delivered statements with notification of statement delivery.
** Electronic reconciliation of payments against invoices / statements into our billing system ensures customer services are not terminated erroneously.
** Increased efficiency and reduced turnaround times on the processing of payments made to the City.
** Improved service levels by ensuring that all electronic payments are updated and reconciled to the correct accounts.
** Payment and statement history allows for track and trace functionality and flow of funds for all e-Tshwane payments.
For the City :
** Improved debt collections and reduced debtors days provides better funding to improve services.
** Improved account reconciliation reduces errors and costs.
** Faster query resolution.
** Reduction in costs related to termination/reconnection of services caused by payment delays and errors in referencing.
** Reduced turnaround between distribution of bill and payment.
** Reduced bank charges and third party service fees.
** Savings on postage & printing costs.
** Personnel cost savings as staff are better utilised to offer pro-active service to consumers.
** Updated and accurate information provided from ratepayers.
e-Tshwane is a win-win service, improving the lives of all through collaboration and joint benefits.