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Johannesburg Expanded Social Package ESP Online Registration Process during COVID-19 : joburg.org.za

Organisation : The City Of Johannesburg
Facility : Expanded Social Package ESP Online Registration Process during COVID-19
Location : Johannesburg
Website : https://www.joburg.org.za/services_/Pages/City%20Services/Rebates/Expanded-Social-Package-Rebates.aspx

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ESP Online Registration

As part of the continued fight against COVID-19 and for the convenience of our citizens, the Social Development Department has introduced an online platform for ESP registrations during this period.

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New applications and re-registrations for the ESP program can be made online by emailing your documentation to: espunit [AT] joburg.org.za

Qualifying Criteria

** Must be a South African Citizen
** Must reside within the City of Johannesburg boundaries

** Income should not exceed R6 086.37 on a monthly basis (this includes pensions, investments and other financial resources available)

Documentation Required

** Proof of income, SASSA Card, all bank statements (for last 3 months or sworn affidavit confirming that you do not have a bank account. Any other source of income must be declared)

** Proof of residence, City of Johannesburg Rates and Taxes account number or sworn affidavit from your local police station
** Identity document

** City of Johannesburg Rates and Taxes Account
** City Power Pre-Paid Meter Account number
** Eskom Pre-Paid Electricity Account Number, Conventional Account Number

** Joburg Water Account/ Pre-Paid Account Number (Interface Tag Unit (ITU) number on the receipt)

General Information

You must update your registration when your circumstances change and/or before the 6-month re-registration period if circumstances change.

Application for continued rebates must be completed every 6 months.
** Clients are encouraged to apply for rebates between 1st and 15th of the month to receive benefits in the next month. Applications between 15th to 30th /31st of any month will benefit in the subsequent month.

** Provide your correct cell phone number and municipal account number/s.
** Households must pay for any extra water and electricity used that is not included in the support.

** Please note that incomplete submissions cannot be processed (ensure submission of all required documents).

Application Process

Apply Online : https://www.joburg.org.za/services_/Pages/City%20Services/Social%20Package/Social-Package.aspx

** To apply for rebates on municipal services complete sections 1, 2 ,3 ,4 & 5
** To apply for rebates on municipal services and other interventions complete sections 1, 2, 3, 4 ,5 & 6
** To apply for other interventions only complete sections 1, 2,3,5 & 6

Applicants will receive a response from the ESP unit within a week of application.

Types of rebates you may qualify for :
** Property owners qualify for subsidy on their rates, refuse, sewer, water and electricity services.
** Non-property owners or non-account holders qualify for rebates on water and electricity services.


(Aged 60 and above) whose property value does not exceed R2 500 000.00 (Two million five hundred thousand rand) qualify for rebates on their rates, sewer and refuse of between 70 and 100%. The account must be in the name of the applicant.

Working Age Citizens and the Unemployed :
(Aged 18-59) whose property value does not exceed R500 000.00 (Five hundred thousand rand) qualify for between 70 and 100% rebates on their rates, sewer and refuse. The account must be in the name of applicant.

Registration centres are located in various Customer Service Centres or municipal offices closer to areas where indigent people reside. It is the responsibility of individual citizens to visit municipal offices, to apply for subsidy consideration.

Important Information

** Clients are encouraged to register between the 1 and 15 of the month for new or re-registrations
** All approved applications received between the 1 and 15 of the month, will receive rebates in the following month

** Incomplete submissions will not be considered and processed
** Clients will be requested to complete a declaration form upon approval of the application

** Applications received from the 16 until end of the month will receive rebates in the second month after registration as a result of the Billing cycle
** It is the responsibility of the client to inform the ESP Special Project Unit of any changes in circumstances e.g. income, account number, etc


For further information contact: 011 407-6515/6688 or mail espunit [AT] joburg.org.za

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  1. Andiswa Mkabile


    ID NUMBER:7212230911087

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