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African Bank Contact Information/ Customer Service : africanbank.co.za

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Organization : African Bank Limited
Facility : Contact Information/ Customer Service
Applicable For : African Bank Customers
Website : https://africanbank.co.za/en/home/talk-to-us/

African Bank Contact Information

African Bank Contact Information

Related / Similar Service : African Bank MyWORLD Overdraft

Customer Service Centre

Tel : 0861 111 011
Tel : 011 207 4500
Email : CExperience [AT] africanbank.co.za

Operating hours :
Monday-Friday: 8:00 to 19:00
Sat & Sun: 8:00 to 18:00

MyWORLD Customers :
Service related queries and Fraud Reporting

Tel : 0861 123 456
Email : CExperience [AT] africanbank.co.za

Operating hours :
Monday-Friday : 8:00 to 19:00
Sat & Sun : 8:00 to 18:00
Direct sales (new loan applications)
Tel : 0860 333 004

Direct Sales : (new loan applications)
Tel : 0860 333 004
Where is my loan : 0861 111 011

Savings and Investments :
Tel: 0860 494 940
Email : SCCInvestments [AT] Africanbank.co.za

Insurance applications :
New Applications Tel : 0860 000 975
Email : insuranceclaims [AT] africanbank.co.za

Operating Hours :
Monday – Friday 8:00 – 17:00

Credit Life queries :
Credit Life Queries Tel : 0861 888 786
Tel : 011 564 6827
Email: InsuranceClaims [AT] AfricanBank.co.za

Operating hours:
Monday-Friday: 8:00 to 19:00
Weekend closed

Document upload :
Email : ABdocs [AT] africanbank.co.za

Debt counselling :
Tel: 011 256 9323
Email: DebtCounselling [AT] africanbank.co.za

Operating Hours:
Monday – Friday 8:00 – 16:00

Lost or stolen cards :
Stop card international Tel: +27 11 256 9988
South Africa Tel: 0861 000 555
Activation line Tel: 0861 000 444
Anonymous complaints or Tip-offs
Tel: 0800 633 633
Fax: 0864 944 107
Email: africanbank [AT] tip-offs.com

Collections :
Tel: 011 207 4500

Funeral Cover Service :
Tel : 0860 000 975
Email: FuneralPlan [AT] AfricanBank.co.za

Operating hours
Monday-Friday: 08:00-17:00
Saturday: 09:00-13:00

Funeral Claims :
Tel : 0860 000 979
Email : FuneralPlanClaims [AT] AfricanBank.co.za

Operating Hours
Monday-Friday: 08:00-17:00
Weekend closed

FAQs

1. DO I EARN INTEREST ON MY POSITIVE BALANCE?
You can earn interest on a positive balance. Most of our credit card products offer an interest rate of between 2% – 3% interest on a positive balance.

2. HOW TO STOP A CARD?
You can either permanently stop your card or temporarily place your card on hold.

For a lost, stolen or damaged card, permanent cancellation of the card is required and a new card must be issued at your nearest branch.

A card can be permanently stopped or placed on hold by visiting you nearest African Bank branch, through logging into the African Bank App, Website or dialling the call centre 0861 000 555 /+27 11 256 9988.

For misplaced cards, a temporarily on hold status will apply, this will enable the customer’s card to be re-activated.

3. WHAT HAPPENS IF MY CREDIT CARD APPLICATION IS SUCCESSFUL?
Visit your nearest African Bank branch to get a printed embossed Credit card. Once your Credit Card is activated, you will receive an SMS notification that your card can be used to perform transactions.

4. HOW DO I ACTIVATE MY AFRICAN BANK CREDIT CARD?
You can activate your credit card at any African Bank Branch, on the African Bank Website (www.africanbank.co.za), and log in to your Internet Banking profile or on your phone using the African Bank App.

When visiting an African Bank branch please ensure that you have your South African Identity Document and your Credit Card to confirm details. You will be notified via SMS when you can start using your Credit Card.

5. CAN I INCREASE MY CREDIT LIMIT?
Yes, by visiting your nearest African Bank branch, via the African Bank App, on the African Bank Website or by dialling 0861111011.

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