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Mercedes-Benz Online Service Appointment Booking

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Organisation : Mercedes-Benz South Africa Limited
Service Name : Mercedes-Benz Online Service Appointment Booking
Location : East London
Website : https://www.mercedes-benz.co.za/passengercars/being-an-owner/service-booking/service-booking.module.html

Mercedes-Benz Online Service Booking

Would you like to arrange a Service Appointment with your authorised

Mercedes-Benz dealer? No problem. Mercedes me Online Service Appointment Booking makes it easy for you to get the appointment you want – wherever you are and whatever time of day it is.

How to Book Appointment?

Steps :
Step 1 : Visit the official website through provided above.

Step 2 : Fill the Appointment Form with the following details,
** Vehicle Data
** Authorised Mercedes-Benz dealer
** Services
** Appointment Selection

Step 3 : Finally overview your application.
Step 4 : Click on “Submit” button to complete your booking.

FAQs

1. Can I still contact the Customer Assistance Centre?
Yes, for Roadside Assistance only. All other queries are to be directed to the following email address: Webmails.Southafrica [AT] cac.Mercedes-Benz.com

2. My car needs repair or maintenance. Is this still possible?
Yes, you can book an appointment online or contact your nearest Mercedes-Benz dealership.

3. I have a maintenance appointment scheduled, can I visit the workshop now?
Yes, if your vehicle is currently due or overdue for a service, you can book an appointment online or contact your nearest Mercedes-Benz dealership. Mercedes-Benz SA will also extend the missed service interval by up to 120 days or 4000km after service is due.

4. I am interested in purchasing a car, but I cannot, or do not wish to visit a Retailer at this time. Are there other options available?
In accordance with the South African Government’s decision, all our showrooms are closed until further notice.

Various dealers still offer methods to assist you in your sales journey; please visit your dealer’s website for further information on which methods they offer.

If you are searching or ready to purchase a car, you can also use our Online Store to search for a New or Used car.

5. I would like to take a test drive. Is that still possible?
In accordance with the South African Government’s decision, our showrooms are closed until further notice. Sales advice, as well deliveries and test drives, are currently unavailable.

We ask for your understanding at this time; this measure serves firstly to protect you and our colleagues, and to minimise the risk of further contagion.

Various dealers still offer methods to assist you in your sales journey; please visit your dealer’s website for further information on which methods they offer.

If you are searching or ready to purchase a car, you can also use our Online Store to search for a New or Used car.

6. Will the car I have ordered arrive at the agreed time?
On 17 March 2020, Daimler decided to pause most of its production in Europe, as well as operations in certain administrative departments for at least two weeks.

This follows the recommendations of international, national and local authorities. The interruption applies to Daimler’s passenger car, van and truck plants in Europe.

Linked to this is an interruption of global supply chains, which cannot currently be fully maintained. An extension of this measure depends on further developments.

We will do everything we can to minimise the impact on orders and deliveries for you.

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