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Organisation : Estée Lauder
Service Name : Check Order Status
Country : South Africa
Website : https://www.esteelauder.co.za/customer-service/orders
How To Check Estée Lauder Order Status?
Check the status of your most recent orders by visiting Estée Lauder Order Status page. This is the easiest and fastest way to get the most current information regarding your esteelauder.co.za orders.
When you click on Order Status you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier’s Web site, you may click on the tracking number to view the delivery status of your order.
Check Order Status Here : https://www.esteelauder.co.za/account/order_history/index.tmpl
** Most orders are processed within 1 – 2 business days (processing time does not include weekend days or public holidays).
** Orders placed on Saturday and Sunday will be processed the following Monday, or the next business day if that Monday is a Public Holiday.
** We’re sorry, we are currently unable to accept orders that are billed or shipped to destinations outside of the Republic of South Africa.
** All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
If you would like to cancel an online order after it has been placed, please contact us as soon as possible by phone at +27104422972. We will do our best to accommodate your request.
Once an order is processing, we regret that it cannot be changed or cancelled. Once the order is processing, it will be dispatched and our standard returns policy applies.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
** Item(s) not available.
** Difficulty in processing payment information.
** Cannot ship to the address provided.
** A duplicate order was placed.
** Cancelled due to a customer request.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact esteelauder.co.za Customer Service at +27104422972. or via email at firstname.lastname@example.org.
Maximum Purchase Policy
We must limit orders to four (4) of any single item and 14 pieces of various products per order, with a maximum purchase value of ZAR 15,000 per customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions, please email us at email@example.com and we will gladly assist.
Return of products in terms of cooling-off period:
You must return any products in new condition with all packaging and materials. We will refund the purchase price of the products (minus the direct costs of returning the products) within three to five days of the date of cancellation. Regretably we do not refund any shipping fees when applicable to a cooling-off period request.
Statutory products warranty for six months:
We warrant all our new products against any defects for six months of normal use, from the time we supplied the products. This is the statutory warranty in terms of the Consumer Protection Act of 2008 (the CPA).
Defective products are those that had a defect or were unsafe when we supplied them. A defect usually means that the products were manufactured using materials, components or workmanship below an acceptable standard. You must prove that products are defective.
Refund of price of unsuitable products:
We will refund the full price of any unsuitable products in their original unopened packaging. For opened products, we may deduct or charge a reasonable amount for any use of the products plus certain costs necessary for repackaging and restocking, subject to the CPA. These costs are usually up to 25% of the cost of the products.
We will cover costs of returning defective or unsuitable products. We may inspect the products to confirm that they are defective, or in case of unsuitable opened products, that quantities used seem reasonable, before we do so.
Procedure for returns to other suppliers:
Customers of other suppliers (such as major retail chains) must return defective or unsuitable products directly to that supplier. Customers must use the correct returns procedure. Please contact the customer services department of the relevant supplier for details of their returns procedures.
Our returns and refunds procedure:
You must use our returns and refunds procedure for returning defective or unsuitable products, or else we may refuse to accept them.