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SAPOMVL Motor Vehicle Licence Renewal Online : South African Post Office
Organisation : South African Post Office
Facility Name : Online Motor Vehicle Licence Renewal
Country : South Africa
Website : https://www.sapomvl.co.za/
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Contents
How To Do SAPOMVL Motor Vehicle Licence Renewal?
The South African Post Office can’t renew your Motor Vehicle licence (SAPOMVL) if your car is registered in the following Provinces and/or selected districts in the following provinces:
1. Western Cape Province
2. Selected Districts in North West Province
3. Selected Districts in Mpumalanga
Related / Similar Facility : RTMC NATIS Online Payment
Steps:
1. Register on the SAPO Motor Vehicle Licence Renewal SAPOMVL website
2. Login with your user details to continue with the application for your Licence Renewal
3. Complete the information as prompted by the system
4. Submit the required documentation
Documents Required For SAPOMVL Motor Vehicle Licence Renewal
Following documents are requited for SAPOMVL Motor Vehicle Licence Renewal
If the vehicle is registered in your name:
1. Renewal Notice (MVL2) or Completed and signed ALV form (Application for Motor Vehicle Licence) that you can download for this site
2. Acceptable Proof of Identity: In the case of a person, one of the following identification is required: Clear and certified copies of:
** RSA ID Book / Smart Card
** Valid RSA Driving License
** Valid RSA Passport
** Valid Temporary RSA Identity Document
** TRNC (Traffic Register Number Certificate) issued to foreigners & non-profit organizations
** Must be accompanied by a valid passport, temporary permit or other document of identity issued by Home Affairs
3. Proof of address not older than three months old (Compulsory for KwaZulu- Natal Province). Acceptable proof of address:
** Bank statement
** Utility account
** Clothing, furniture, cell phone statement
** Medical aid statement
** Recent signed lease agreement
** Recent signed insurance policy agreement
** Councillor letter for a person residing in an informal area
Not Acceptable proof of address:
** SARS documents
** Lease agreements older than three months
** Policy documents older than three months
** Multichoice and Internet accounts
** Any invoices
** Any document received in the mail that is a once-off advert
** Councillor letter for a person residing in a formal area or township
If the vehicle is registered in a Company or Close Corporations’ name
1. Renewal Notice (MVL2) or Completed and signed ALV form (Application for Motor Vehicle Licence) that you can download for this site
2. Identity document of the proxy. Acceptable Proof of Identity: In the case of an appointed proxy, one of the following identification is required Clear and certified copies of:
** RSA ID Book / Smart Card
** Valid RSA Driving License
** Valid RSA Passport
** Valid Temporary RSA Identity Document
** TRNC (Traffic Register Number Certificate) issued to foreigners & non-profit organizations
** Must be accompanied by a valid passport, temporary permit or other document of identity issued by Home Affairs
3. One of the following company/close corporation documents is required:
** BRNC ( Business Registration Number Certificate)
** A founding statement or a certificate of name change
** A certificate of incorporation or name change
4. Appointment confirmation letter of proxy on the company letterhead
5. Proof of address of the company/close corporation not older than three months old (Compulsory for KwaZulu-Natal Province). Acceptable proof of address
** Bank statement
** Utility account
** Clothing, furniture, cell phone statement
** Medical aid statement
** Recent signed lease agreement
** Recent signed insurance policy agreement
** Councillor letter for a person residing in an informal area
Not Acceptable proof of address:
** SARS documents
** Lease agreements older than three months
** Policy documents older than three months
** Multichoice and Internet accounts
** Any invoices
** Any document received in the mail that is a once-off advert
** Councillor letter for a person residing in a formal area or township
FAQ On SAPOMVL Motor Vehicle Licence Renewal
Frequently Asked Questions FAQ On SAPOMVL Motor Vehicle Licence Renewal
Can someone renew on behalf of the motor vehicle owner on this platform?
Currently this functionality is not available on this platform. Please renew at your closest Post Office MVL branch.
What is the cost to renew your motor vehicle licence?
** Renewal licence cost for your vehicle as per NaTIS (National Traffic Information System). License fee is calculated according to the tare of the vehicle and varies per province
** Penalty and arrears if any
** Delivery fees
How do I pay for my renewal?
All transactions are encrypted using appropriate encryption technology. Payment must be of the full amount due and payable and no partial payments are accepted. You can pay using Masterpass.
What is Masterpass?
It is a digital wallet that simplifies the checkout process across your purchases online, in-app, and in-store with one secure account. No long checkout forms, forgotten passwords, or fumbling for a wallet. Just create your account and load any participating credit, cheque or debit card to get started. You can use the Masterpass App on your smartphone or dial the USSD short code from your mobile phone and follow the prompts.
The Masterpass App can be found at:
** Google Play Store
** Apple App Store
** Windows Store
** Huawei App Gallery
Download any South African banks’ Masterpass app, even if you do not bank with that bank. Load your MasterCard, Maestro or Visa credit, debit and cheque cards into the app.
How do I pay with Masterpass?
** Select ‘Masterpass’ as a payment option during checkout.
** Scan the QR code displayed on the web using the scan functionality, or manually dial the USSD code displayed eg *120*395*3755433112# from your phone.
** Enter your PIN associated with the card selected and your payment will be processed.
How is the Motor Vehicle licence disc delivered to you?
When completing your application on the system you can select a delivery or collection
Some Important Information From Comments
Comments:
1. So even on this forum, no one rates or thank them for their services, we all paid and didn’t get what we wanted, this has to be a scam and need to be reported well as nothing is happening and we shared our documents with valid identifications and addresses before forgetting also losing our money as they don’t refund and wasted our time as now we are driving with Cars with no disk and it is an offense and our insurances won’t cover us if something happens also we need to pay again with areas now.
2. 100% a scam! Paid in Feb, the application was rejected, and absolutely no response to my tickets. I called SAPO helpline and they said, there was no one they could transfer my call to. The lady I spoke to, forwarded my email to someone in the motor license department, and suddenly my application status changed to REFUND. That was in March, I have still not received any money.
3. Absolutely terrible service. Waited over a week after providing all documents and payment just for the application to be declined for no valid reason. Resubmitted the same documents. It’s going to take several weeks back and forth with extremely delayed communication. It’s almost like they are deliberately delaying the process for you to pay penalties for the license once it expires. It is very sad the state of service delivery in South Africa. You are much better off waiting in line in person.
Information:
Most of the commenters commented that, they paid for renewal but their application got declined after payment.
I paid for 2 vehicles and application was rejected. No contact detail and you can only send inquiry via the automated system.
Waiting more than a month for refund.
They appear to selectively respond to queries.
I have paid R2000 on February, I’m asking for a refund no response
So even on this forum,no one rates or thank them for their services,we all paid and didn’t get what we wanted,this has to be a scam and need to be reported well as nothing is happening and we shared our documents with valid identifications and addresses before forgetting also losing our money as they don’t refund and wasted our time as now we are driving with Cars with no disk and it is an offense and our insuarances won’t cover us if something happens also we need to pay again with areas now.
My advice is don’t try renew your vehicle license through the SAPOMVL online. If there are any issues (there will be…) you will more than likely not get your payment back. I have been trying for 7 months. No response to my 20+ messages and requests – even on their FB page and social media. Don’t !!
I paid for my trailer license renewal, there was an issue so I requested a refund. I’ve been waiting weeks now with no answer. Soooo frustrating, just do your job please!!
Hi guys, its been the same struggle with since FEB, I just got hold of them on facebook.
100% a scam! Paid in Feb, the application was rejected, and absolutely no response to my tickets. I called SAPO helpline and they said there was no one they could transfer my call to. The lady I spoke to, Pamela forwarded my email to someone in the motor license department, and suddenly my application status changed to REFUND. That was in March, I have still not received any money.
Hi , how did you get them on fb and which pagge please
I am still waiting till today but I renewed my license disk on the 3rd of February 2022. Now I have more than 100 references sending them emails but no reply other than reference. Even if I coppy the previous reference they come with another reference. the onlything they good with is reference. Their system is crap and they should just refund us.
Paid on 02 Feb and the system declined renewal. Has anyone managed to get their money back. If so please guide us.
I payed R1969 on thw 2nd or March, I have send mail did there ticket system. Nothing. They do not answer mail or messages or anything. There is no way to contact them. I just want my money back. I cannot afford to pay for the same thing twice, If any body got any way to get in contact with them. Please tell. I’m getting desperate
Is this a scam? I paid for my renewal on 1 February 2022 for a license that expired on 28 February. Despite numerous follow up mails, I cannot get a response so had to renew the license by another method. I am now faced with an uphill battle to get a refund. There is no contact number to phone. I am looking for a forum to report this as I believe it must be a scam.
Horrible! I have paid on 6 February and still waiting. No replies on queries!!
i made payment on the 02/02/2022, im still waiting todate, im tired of sending emails and getting a new reference numbers all the time. this is pathetic.
Horrible service. I did he application on the 21st of February even today I didn’t get assistance. I logged the tickets and nobody replies.This is scam, how can they introduce the system they can’t monitor. I regret doing the online application.
I’ve paid for the renewal but now my application was declined after payment. No response from them or refund. Please help
Paid for it on the 4th of feb. No reply or any respond from them . Tried emailing even calling still nothing. License is now a month behind
PATHETIC SERVICE, BUNCH OF THIEVES!!
TAKE YOUR MONEY AND DONT OBTAIN AND DELIVER LICENSE DISC AS THEY SAY THEY WILL.
KEEP OPENING TICKETS AS I WANT MY MONEY REFUNDED BUT NO FEEDBACK.
I have the same, paid them 2706 for the disc’s a month ago, 14 emails and what’s ups ,nothing resolved. How can we sue them?
I want my money back… went to the post office eventually and just got the disk there.
Is there a number we can call?? online contact us is pathetic!!
Hi Denver, i have had the same experience.
Have you managed to get a refund. There is no contact number listed. i keep leaving contact messages and no one replies.
Hi Denver
kindly advise how I can get my money back
*PLEASE READ – POSSIBLE FIX* Hi everyone , I experienced the same issue where I paid for the application which was later rejected . Payment was made in March. I spent months trying to log tickets and get in contact with them to no avail. Then, a little while ago I requested a refund form on their Facebook page and put down my email address with it . Within the same day I got an email with the form attached from a lady who told me to sign it and send it back. They said to allow a 21 day turnaround period . I got my refund today, 3 weeks after I signed the form.
Terrible service. I have paid for the licence and now need to upload further documents. The website does not allow new documents to be uploaded. There is no reply when contacting help desk. I now have no idea how to get my licence delivered even though I have paid / Frustrated +++
I had a similar experience .I paid and cannot upload new docs and have had no feedback since.
Absolutely horrible service. Applied on the 26th of February for the renewal, have sent 21 emails to date, every time get a new ticket number with reference that I will be contacted shortly, it is now 9 days later, and still absolutely no response. The money was debited from my account, the tracking details were last updated 7 days ago, with the only response “out of office”
Spare yourself the trouble and don’t make is of this pathetic service.
Paid in full for my renewal on the 3rd of Feb and I am still waiting after numerous queries logged. Now I see they have a new quote and want another R240? This after no feedback. This site is a scam.I went into the post office for assistance and nobody even had training or know what site I am referring to. Does anyone even look at all these complaints? Can someone please advise if there is a number to dial so we can talk to someone for help on this horrible site
I paid in full on the 4th February already and logged numerous complaints through the system with ZERO feedback. My next step is log a theft charge at SAPS.
Do not waste your time and money trying to use their online service. Go straight to their building. I’ve made an application and paid on the 10th of Feb, even today I did not receive my licence disc. They said it takes up to 3 days, it’s been 14 days now.
application and payment done on the 8th of Feb, it is now the 22nd and still not resolved. Took them a week to advise documents were not clear enough, uploaded new docs, now says requote done, what does that even mean?! No response from queries sent on their site and no-one answers the phone, do not use this service!
I also paid and was later rejected due to ID not certified. I emailed certified copy to them as I could not upload. I have sent many queries and complaints and also get a ticket no, but nothing after that. Have been waiting since end of July.
Absolutely terrible service. Waited over a week after providing all documents and payment just for the application to be declined for no valid reason. Resubmitted the same documents.
It’s going to take several weeks back and forth with extremely delayed communication. It’s almost like they are deliberately delaying the process for you to pay penalties for the license once it expires.
It is very sad the state of service delivery in South Africa.
You are much better off waiting in line in person.
How long does it take to receive my licence after applying?