Organisation : Converse
Facility Name : Track Your Order
Country : South Africa
Website : https://www.converse.co.za/
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How To Track Converse South Africa Order Status?
To track Converse South Africa Order Status, Follow the below steps
Step-1 : Go to the link https://www.converse.co.za/track-your-order
Step-2 : Enter the Order Number
Step-3 : Click on Track Order button
Converse South Africa Shipping/Delivery Information
** Standard orders are shipped directly from our warehouse. Tracking is provided and a reference will be sent to the email address you provided when you placed the order.
** Our courier services will deliver anywhere within South Africa however we do not deliver to any PO Boxes.
** Order processing only allows an order to be delivered to one delivery address.
** You should inspect the Products within a reasonable time after their receipt, therefore upon delivery please inspect the packaging for damage.
** If it appears that the Products are damaged, please do not accept the shipment. We will refund the purchase price and all delivery costs (if applicable) as soon as the warehouse has handled your return.
** In the event that a parcel is declared missing, you will be contacted by Skye and should stock be available of the same product, a replacement order will be sent to you via the intended original delivery method. However, if stock is not available, the order (at Rand value paid) plus any relevant delivery fee will be refunded.
** Skye will contact the customer in both cases to advise possible delays and/or preferred refund method.
Converse South Africa Returns Policy
** All returns need to be logged via our online platform and cannot be returned to any of our Brick Mortar Stores.
** If you are not entirely satisfied with your purchase, we will gladly accept your returned merchandise and refund the invoiced amount including the delivery costs (if applicable) to the card number on which the goods were purchased within 30 days of delivery.
** This Policy applies to Products bought on the Website only and will be accepted without reason provided that:
** The Products are unwashed and not used in any way (you are allowed to try garments or shoes on for fit unless we have indicated otherwise – but you cannot wear them);
** The product is in its original, undamaged packaging (a carefully opened package will not be considered damaged):
** The Product is complete: e.g. both items of a pair must be returned.
** The Product has not been tampered with.
** The Product is in its original condition.
Converse South Africa Cancellations
** As a contracting consumer, you have a right to cancel an order placed through the Website in accordance with the provisions of the Electronic Communications and Transactions Act, 2002 (the “ECTA”).
** In terms of section 44(1) of the ECTA, you may cancel a transaction at any time from the date of the Order Confirmation up to the end of the 7th day after the day of receipt of the Product by you or the person specified by you for delivery.
** In order to cancel an order, please send an email to info AT converse.co.za. We will then email you to confirm that we have received your request to cancel.
** If you exercise the cancellation right, you will receive a refund of the price paid for the Products, but you will be liable for the costs of returning the Products to Skye and Skye may levy a charge for this.
** When exercising the cancellation right, you must return the Products to us immediately (as set out below).
** You are entitled to a reasonable opportunity to inspect the Products (which will include removing them from their packaging and trying them on).
** At all times, you must take reasonable care of the Products and must not let them out of your possession.
** If you are in breach of your obligations to take reasonable care in this paragraph, Skye will have a claim against you and may deduct from the refund costs incurred by us as a result of the breach.
** Details of this legal right, and an explanation of how to exercise it, are also provided in the order confirmation.
For more information, please call our toll-free number 0800 007 334.