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dws.gov.za Customer Care : South Africa Water & Sanitation

Organisation : Department of Water & Sanitation (DWS)
Service Name : Customer Care
Country : South Africa
Industry : Government
Service/ Product : Water & Sanitation
Website : https://www.dws.gov.za/CustomerCare/ContactUs.aspx

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DWS Customer Care

Department of Water & Sanitation (DWS) Head Office Contact Information

Sponsored Links:

Switchboard:
Tel : 012 336 7500

Toll Free:
Tel : 0800 200 200

Presidential Hotline:
Tel : 17737

Fraud & Corruption:
Tel : 0800 701 701
info [AT] dws.gov.za

Chief of Staff – Ministry: Mr Sikhumbuzo Zondo:
Cell : 072 743 0606
Email : zondos [AT] dws.gov.za

Director – General: Dr Sean Phillips:
Tel : 012 336 7573
Email : MdakaneP [AT] dws.gov.za

Head of Office – Deputy Minister Mr Mahlobo: Mr Thami Bembe:
Cell : 066 125 8256
Email : bembet [AT] dws.gov.za

Head of Office – Deputy Minister Ms Magadzi: Mr Thulani Maseti:
Cell : 071 680 6465
Email : masetit [AT] dws.gov.za

Departmental Spokesperson: Mr Sputnik Ratau:
Tel : 012 336 6813
Cell : 082 874 2942
Email : RatauS [AT] dws.gov.za

Revenue Management:
revenue [AT] dws.gov.za

Water Use Authorisations enquiries:
WULAinfo [AT] dws.gov.za

DWS Provincial Contacts

Department of Water & Sanitation (DWS) Head Office Provincial Contacts

POSTAL ADDRESS TELEPHONE & FAX PHYSICAL ADDRESS
EASTERN CAPE
Private Bag X7485
KING WILLIAM’S TOWN
5600
Tel: (043) 604 5400
Fax: (043) 642 6032
2 Hargreaves Ave
KING WILLIAMS TOWN
5600
FREE STATE
PO Box 528
BLOEMFONTEIN
9300
Tel: (051) 405 9000
Fax: (051) 430 8146
Bloem Plaza
2nd Floor, c/o Charlotte Maxeke & East Burger Streets
BLOEMFONTEIN
9300
GAUTENG
Private Bag X995
PRETORIA
0001
Tel: (012) 392 1300
Fax: (086) 274 3717
285 Francis Baard Street
Bothongo Plaza East
PRETORIA
0001
KWAZULU-NATAL
PO Box 1018
DURBAN
4000
Tel: (031) 336 2700
Fax: (031) 336 2849
Southern Life Building
9th Floor
88 Joe Slovo Street
DURBAN
4000
MPUMALANGA
Private Bag X11259
NELSPRUIT
1200
Tel: (013) 759 7300
Fax: (013) 759 7525
Prorom Building
c/o Brown & Paul Kruger Streets
NELSPRUIT
1200
NORTH WEST
Private Bag X5
MMABATHO
2735
Tel: (018) 387 9500 Cnr Dr. James Moroka Drive and Sekame Road
Mega City Complex
Unit 99 Sekame Street
MMABATHO
2735
NORTHERN CAPE
Private Bag X6101
KIMBERLEY
8300
Tel: (053) 830 8800/6 7600
Fax: (053) 836 7692
28 Central Road
Beaconsfield
KIMBERLY
8301
LIMPOPO PROVINCE
Private Bag X9506
Polokwane
0700
Tel: (015) 290 1200
Fax: (015) 295 2295
Azmo Place
49 Joubert Street
POLOKWANE
0700
WESTERN CAPE
Private Bag X16
SANLAMHOF
7532
Tel: (021) 941 6000
Fax: (021) 941 6100
52 Voortreker Road
Spectrum Building
BELLVILLE
7530And3 Blackenberg Street
Sigma Building
Bellville
7530

About DWS :
The Department of Water and Sanitation (DWS) is the custodian of South Africa’s water resources. It is primarily responsible for the formulation and implementation of policy governing this sector.

While striving to ensure that all South Africans gain access to clean water and dignified sanitation, the department also promotes effective and efficient water resources management to ensure sustainable economic and social development.

Mission:
As the sector leader, our mission is to serve the people of South Africa by:
** making a positive impact on our country and its people as custodians of our water and sanitation resources, and as innovative and committed partners in the drive for sustainable development;
** being service and delivery oriented. We strive to get it right the first time, every time, on time – ensuring that our citizens are provided with water and sanitation services they deserve;
** leading our sector and enable partners with knowledge and capacity to ensure that all water services are delivered;
** being committed to innovation and use cutting edge technology as a catalyst of positive change, connecting our people and enabling them to work anywhere anytime;
** having a heart that values our investment in our people. We provide them with a caring and trusting environment that encourages personal development and is a breeding ground for talent.

Our Values:
** Transparency – we fulfil our mandate in an ethical and open manner
** Respect – we respect each other, as well as our clients, and the needs of our citizens
** Excellence – we are leaders and innovators in our sector who get it right on time every time
** Everyone – we are a caring employer who through teamwork serves South Africa’s people

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