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Ekurhuleni Metropolitan Municipality Customer Care

Organisation : Ekurhuleni Metropolitan Municipality
Service Name : Customer Care
Headquarters : Ekurhuleni
Industry : Government
Service/ Product : Payment & Account-Related Services
Website : https://ekurhuleni.gov.za/for-me/customer-care-centres/

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Ekurhuleni Customer Care

Ekurhuleni Metropolitan Municipality Customer Care

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Alberton Customer Care Centre:
Address: Alwyn Taljaard Street, Alberton, 1449
Tel: +2711-999-2100
CRM Telephone: 011 999 2643

Benoni Customer Care Centre:
Address: Corner Tom Jones street and Elston Avenue, Benoni, 1501
Tel: +2711-999-6322
Fax: +2711-741-6312
Customer Relations Manager (CRM): Gift Mashiya
CRM Tel: 011 999 9358

Boksburg Care Centre Centre:
Address: Trichardt street, Boksburg, 1460
Telephone: +2711-999-5100
Fax: +2711-899-4467
Customer Relations Manager (CRM): Aubrey Langa (Acting)
CRM Tel: 011 999 1411

Brakpan Customer Care Centre:
Address: Corner Escombe road and Elliot Avenue, Brakpan, 1541
Tel: +2711-999-8068
Fax: +2711-999-8152
Customer Relations Manager (CRM): Rebotile Motau
CRM Telephone: 011 999 3694

Daveyton Customer Care Centre:
Address: Corner Eiselen street and Mocke Street, Daveyton, 1520
Tel: +2711-999-6300
Fax: +2786-633-9205
Customer Relations Manager (CRM): Vusi Mbede
Email: Vusi.Mbed@ekurhuleni.gov.za
CRM Tel: 011 999 7357

Duduza Customer Care Centre:
Address: 3001 Nala Street, Nigel, 1496
Tel: +2711-999-9050
Fax: +2711-999-9377
Customer Relations Manager (CRM): Colly Mohlala
CRM Telephone: 011 999 8002

Edenvale Customer Care Centre:
Address: Corner Van Riebeeck and Hendrik Potgieter, Edenvale, 1609
Tel: +2711-999-2900
Fax: +2711-456-0238
Customer Relations Manager (CRM): Khosi Dlamini
CRM Tel: 011 999 1520

Etwatwa Customer Care Centre:
Address: Corner Eiselen street and Chris Hani Drive, Etwatwa
Tel: +2711-999-6300
Fax: +2711-999-7100
Customer Relations Manager (CRM): Deborah Marumo
CRM Tel: 011 999 3678

Germiston Customer Care Centre:
Address: 78C President street, Germiston, 1401
Tel: +2711 999-1664 / 0520
Fax: +2786 633 4692
Customer Relations Manager (CRM): Robert Pienaar
CRM Telephone: 011 999 0624

Katlehong 1 Customer Care Centre:
Address: 2098 Masakhane Street, Katlehong, 1431
Tel: +2711-999-0001
Fax: +27011-999-1756
Customer Relations Manager (CRM): Themba Thebe
CRM Tel: 011 999 2796

Katlehong 2 Customer Care Centre:
Address: 335 Sontonga Street, Katlehong, 1431
Tel: +2711-999-1553
Fax: +2786-621-9946
Customer Relations Manager (CRM): Sonya Kraai
CRM Tel: 011 999 5014

Kempton Park Customer Care Centre:
Address: Corner C.R.Swart Road and Pretoria Road, Kempton Park, 1619
Tel: +2711-999-3519
Fax: +2711-975-1484
Customer Relations Manager (CRM): Isaac Bangilizwe
CRM Telephone: 011 999 8272

Kwa Thema Customer Care Centre:
Address: Corner Moshoeshoe and Tshaka Street, Kwa-Thema
Tel: +2711-999-8300
Fax: +2711-999-8839
Customer Relations Manager (CRM): Andries Nkabinde
CRM Tel: 011 999 8915

Nigel Customer Care Centre:
Address: 145 Hendrik Verwoerd Street, Nigel, 1491
Tel: +2711-999-9050
Fax: +2711-814-4972
Customer Relations Manager (CRM): Ivy Nkosi
CRM Tel: 011 999 1886

Springs Customer Care Centre:
Address: Corner Plantation Road and South Main Reef Road, Springs, 1559
Tel: +2711-999-8300
Fax: +2711-999-8728
Customer Relations Manager (CRM): Bafana Zemo
CRM Tel: 011 999 5533

Tembisa 01 Customer Care Centre:
Address: Corner George Nyanga and Andrew Mapheto Drive, Tembisa
Tel: +2711-999-4800
Fax: +2786-636-5096
Customer Relations Manager (CRM): Tebogo Molefe
CRM Tel: 011 999 4237

Tembisa 2 Customer Care Centre:
Address: 9044 Corner Solomon Mahlangu Drive and Madiba Drive, Tembisa, 1632
Tel: +2711-999-4800
Customer Relations Manager (CRM): Makhosazana Dhladhla
CRM Tel: 011 999 3111

Thokoza Customer Care Centre:
Address: 3521 Moepshe Street, Thokoza, 1426
Customer Relations Manager (CRM): Helen Naidoo
CRM Tel: 011 999 2796

Tsakane Customer Care Centre:
Address: 10890 Zulu Street, Tsakane, 1550
Customer Relations Manager (CRM): Pappa Mokebe
CRM Tel: 011 999 3974

Vosloorus Customer Care Centre:
Address: Barry Marais Road, Boksburg
Tel: +2711-999-5100
Fax: +27011-437-2122
Relations Manager (CRM): Sammy Mohoaladi
CRM Tel: 011 999 5742

Ekurhuleni Customer Care Centres

Ekurhuleni Metropolitan Municipality has introduced the concept of Customer Care Areas for your convenience. This one-stop service delivery point provides you with integrated access to services and information.

The following services are rendered at all customer care areas:
** Payment and account-related services;
** Lodging and following up of all complaints;
** Provision of information related to all services in the Metro;
** Liaison with and referral to line departments where necessary;
** Booking of facilities and services;
** Provision of a multi-purpose community care front desk;
** Provision of a “one-stop Metro-wide” customer care service to all the customers of Ekurhuleni; and
** Switchboard and call centre related services.

These centres are open weekdays from 08h00 to 16h00 except for Wednesday when they open at 09h00.

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