Organisation : Online Hydroponics Shop
Facility Name : Track Your Order
Country : South Africa
Website : https://hydroponic.co.za/
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How To Track Hydroponics Order?
To track your order please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.
Step-1 : Go to the link https://hydroponic.co.za/my-account/order-tracking/
Step-2 : Enter the Order ID
Step-3 : Enter the Billing Email
Step-4 : Click On Track button
Enter BOTH order number and e-mail address to be able to track progress of your order before it has been dispatched.
For Courier Tracking:
** We provide the tracking number when the courier collects your order.
** Please wait 12-24 hours before checking tracking on their system.
To track the delivery of your parcel once it has been dispatched (order completed), please visit http://www.thecourierguy.co.za/. Please enter Waybill Number that was sms/e-mailed to you. Waybill number starts with ‘TCG’, and on occasion with ‘OLW’.
** We provide 3 shipping options: Courier (using our courier), OWN Courier (using your own courier) and Personal Collect.
** If you are ordering from outside South Africa or want to use your own courier,
** Select ‘Collect or Own Courier’and then select ‘Own Courier’. Your own courier will need to collect from our Brackenfell shop.
Courier – South Africa Only:
Make sure that you have completed the postal code field to have the cost of Courier will automatically be worked out according to weight, dimensions and location – Click on ‘View Cart’ then click on ‘Courier Quote’. Select your province, then input your postal code. Then click ‘Update Totals’. Courier cost will automatically be calculated.
** Click on ‘Checkout”, enter your details (name, address, e-mail and tel number) on the left hand side. Once your address details have been entered you will see the courier option appear on the right-hand side.
** Your order will be delivered to your door. Please provide a physical address, no PO boxes.
** Please make sure that Courier option is selected before you click on ‘Place Order’ should you wish to opt for the Courier option.
You have the option to collect in person from the following locations:
** Claremont Shop – Collect on Monday to Friday (9am-5pm) or Saturdays (9am-1pm).
** Hortishop, 125 Belvedere Road, Claremont, Western Cape. (Click for map)
** Brackenfell Shop – Collect on Monday to Friday (9am-5pm) or Saturdays (9am-1pm).
** The Reserve 1, Unit 1, Capricorn Way, Brackenfell . (Click for map)
Own Courier or Outside South Africa to collect from Brackenfell shop only. If collecting, you have the option of paying via EFT or via Payfast (must reflect BEFORE collection), or with cash or card while collecting in person at the Claremont or Brackenfell shop (depending on your selection). We DO NOT accept in-store EFT’s as payment method! An e-mail will be sent to inform you when your order has been packed and ready to be collected by your courier.
Online Store Enquiries: Tel: 021 671 9447, Ext 1