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Pick n Pay Cape Town Customer Careline : pnp.co.za

Organisation : Pick n Pay
Service Name : Customer Careline
Headquarters : Cape Town, South Africa
Industry : Online Shopping
Service/ Product : Soups, Frozen Food, Desserts
Website : https://www.pnp.co.za/pnpstorefront/pnp/en/contact-us

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Pick n Pay Customer Careline

Do you have something you’d like to tell us? A compliment you’d like to share, a complaint you want to voice, a query or suggestion for how we can make your shopping experience easier? Please, let us know.

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Customer Careline: 0860 30 30 30
Mon – Sat: 08:00 – 17:00
Sun & public holidays: 09:00 – 17:00

International Help: +27 21 003 1600
Mon – Sat: 08:00 – 17:00
Sun & public holidays: 09:00 – 17:00

Pick n Pay Store Locator

** 222 Service Station – BPFORECOURT
** 6th Avenue Auto Centre – BPFORECOURT
** Acornhoek – BOXER SUPERSTOR
** Action Filling Station – BPFORECOURT
** Alberton City – SUPER
** Alex Junction – SUPER
** Alex Mall – SUPER
** Alexandra – BOXER SUPERSTOR
** Anchorville Filling Station – BPFORECOURT
** Aqua Mall Service Station – BPFORECOURT
** Araf Fuel Centre – BPFORECOURT
** Atteridgeville Maunde Street – SUPER
** Auas Valley – FAMILY
** Auckland Park – SUPER
** Auto Centre – BPFORECOURT
** Auto Tyres – BPFORECOURT
** Autorama – BPFORECOURT
** Azmuth Motors – BPFORECOURT
** B1 City – FAMILY
** BP 3 Rivers – BPFORECOURT

FAQ On Pick n Pay

Frequently Asked Questions FAQ On Pick n Pay

What is Pick n Pay Online shopping?
Yes. Customers are required to present their original tax invoice or till slip or other proof of purchase i.e. Smart Shopper card. Goods will be refunded or exchanged, in accordance with the applicable provisions of the Consumer Protection Act, if the goods were defective, unfit for purpose or failed due to a design or manufacturing flaw. Pick n Pay reserves the right to refer returned goods for technical assessment by the manufacturer or authorised service centre.

How do I start shopping online?
Simply SIGN UP by providing some basic information, and specifying your delivery address or Click n Collect collection point. Then, you’re ready to get started.

Why is it recommended that I sign up and provide my delivery address before I start shopping?
Once we know your delivery address, we’re able to show you the products, pricing and promotions specific to your region, as well as the exact products that are in stock for your delivery area. We can also tell you the delivery options that are available to you. If you’re already registered, make sure you’re logged in each time you start shopping.

Can I browse as a guest?
Yes you can. However, you won’t be able to place an order. You also won’t be able to see prices and products specific to your delivery area until you have created a delivery address, which means that when you check out, some items you’ve chosen may not be available for delivery to your area, or may be priced differently.

I’m viewing the site as a guest. How do I register?
Click the SIGN UP link at the top of the page and follow the sign-up process.

How do I log in?
Click on the LOG IN link at the top of the page and enter the login details you provided during the sign up process.

Do I need to log in each time I shop online?
Yes. In future, we’ll be adding automatic login functionality, which will keep you logged in unless you clear your browsing data or log in from a new location or device that isn’t linked to your main device(s).

Whoops, I forgot my password. What do I do now?
Simply click LOG IN and then select the Forgot your password? option. You’ll be asked to enter your PnP Online details, and then we’ll send a password reset link to the email address you’ve registered with us.

Help! I need a little more assistance with online shopping.
Get in touch with our Online Help Centre on 0860 30 30 30, which is available from 08:00 to 19:00 from Monday to Saturday, and 09:00 to 17:00 on Sundays and public holidays.

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