Organisation : Cotton On
Service Name : Customer Service Contact Details
Headquarters : Cape Town
Industry : Online Shopping
Service/ Product : Clothing, Sandals, Accessories
Website : https://help-za.cottonon.com/hc/en-us/articles/115005752066-Customer-Service-Contact-Details
|Want to comment on this post?
Go to bottom of this page.
Cotton On Customer Service Contact Details
If you can’t find the answer to your question via our help centre articles below, you can contact our customer service team by clicking the red chat/help icon on the bottom right side of your screen. Alternatively, you can call us on +27 87 550 4383 between 9 am and 6 pm.
Related / Similar Contact: ADT Security Midrand Customer Support
Cotton On Delivery & Tracking
Deliver to Store – R20:
** FREE for orders over R300
** Delivered from our warehouse to select stores.
** Delivery to Gauteng & Kwazulu-Natal stores within 2 business days
** Delivery to Western Cape, Limpopo, North West & Free State stores within 3 business days
** Delivery to Eastern Cape stores within 4 business days
** Once your order arrives in store, you will be notified by email and/or SMS.
Standard Delivery – R50:
** FREE for orders over R500!
** Orders will leave our warehouse in 1 – 2 business days.
** Delivered within 2 – 4 business days to Johannesburg, Pretoria, Cape Town, Durban, Port Elizabeth, East London, George, Bloemfontein and Polokwane
** Delivered within 2 – 5 business days to Regional and Remote Areas
Delivery Terms & Conditions:
** While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
** If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
** All orders sent require a signature on delivery.
Free or Reduced Shipping Terms & Conditions:
** No promo code needed! Free or reduced shipping is automatically applied at checkout when your order is over the specified threshold.
** The threshold for free or reduced shipping is calculated after any promotions and discounts are applied.
FAQ On Cotton On
Frequently Asked Questions FAQ On Cotton On
Where is my order & how do I track it?
Your order will be shipped by Dawn Wing, once your order leaves our warehouse, you’ll receive an email with a Waybill number that can be used to check your parcel’s progress. To track your parcel and get an estimated delivery time, just follow the link in the email.
Deliver to Store: Deliver to Store orders will not receive a tracking number, however, our team in-store will notify you once the order is ready to collect.
Can I change or update my online order?
We work to get your order to you as quickly as possible, so once your order is placed it’s not usually possible to make any changes. If you are able to immediately give us a call or chat to us via the help icon in the bottom right of your screen we may still be able to update your address or cancel an order if it’s not yet on its way to you.
We only have a really short window where we might be able to make an update to your order, so please get in touch as soon as possible. Emails and contact forms don’t get to us quickly enough to try to make a change, so please contact us via chat or call! We can’t make any promises but we’ll do what we can to update your order if you contact us before your order progresses too far.
Can you update my delivery address?
Yes, but only if we can catch the order in time. If the order has progressed too far and we can’t make an update you may be able to update by contacting Toll for further assistance.
Can you update the items or sizes in my order?
We can’t change the items or sizes in your order once it is placed, but if you give us a call we can see whether it’s possible to cancel the order so you can place it again.
If you have ordered the wrong size or want to change any items in your order, head to Online Returns for details on how to return.
What if it’s too late to update my order?
If you have ordered the wrong size or want to change any items in your order, please see the Returns section of our website.