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PAXI South Africa : Track a Parcel

Organisation : PAXI
Facility Name : Track a Parcel
Country : South Africa
Website :

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How To Track PAXI Parcel?

To track PAXI Parcel, Follow the below steps

Related / Similar Facility : Techcoza South Africa Order Tracking

Step-1 : Go to the link
Step-2 : Enter your Parcel Tracking Number
Step-3 : Click on the “Track Parcel” button

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FAQ On PAXI Parcel

Frequently Asked Questions FAQ On PAXI Parcel

What do I need to bring to send a parcel?
** A PAXI bag purchashed in-store or online.
** The item(s) you want to send (safely packaged).
** Proof of identification & your cellphone number (ID, passport or drivers licence).
** The Receiver’s cellphone number.
** The PAXI Point code, name or suburb where the parcel must be sent to.

What are the valid forms of identification that PAXI accepts?
Accepted forms of identification we currently accept are:
** RSA Green ID Book
** RSA ID Smart Card
** RSA Drivers License
** Passport

What if my parcel cannot close?
It is important that PAXI bags are NOT overfilled and that the correct size bag is used. PAXI Points and Couriers reserve the right to refuse overfilled bags as they are more likely to tear or burst in transit, resulting in damaged or lost items. Please adhere to the “Fill Up to Here” indicator line on the bags. Items that are damaged or lost due to overfilling or not securely packaging a parcel cannot be claimed for.

What proof do I have that I dropped a parcel at a PAXI point?
When a parcel has been successfully scanned in at your drop-off PAXI Point of choice, you will receive an SMS as a “digital receipt”. The receiver will also be sent an SMS. Make sure that the correct destination PAXI Point was captured during the data capturing process.

What is the maximum parcel weight I can send with PAXI?
Small bags are rated for up to 5kg, while large bags may be packed up to 10kg. PAXI Points and Couriers reserve the right to refuse bags that exceed these restrictions

Why does it take so long?
The most economical PAXI offering makes use of a very low cost transportation network where vehicles travel on fixed routes. As such, parcels can sometimes take a couple of days to get picked up by the courier from their PAXI Point, or might spend a couple of business days on a courier’s hub floor before resuming their journey.

Sometimes a parcel will catch a ride to a diffrent part of the country that won’t make sense! Don’t worry though, we are confindent your parcel will arrive within the advertised delivery timeframe. While the wait may be frustrating at times, it is the reason the price is as low as it is.

Can I change the service if I need my parcel earlier than expected?
Unfortunately you cannot. Once a parcel has been registered with a courier, the service speed cannot be changed.

How will I know which size PAXI bag to purchase?
Ask the store assistant to show you a sample size of a small or a Large bag before you purchase it

PAXI Customer Care

Call : 086 000 7294

1 Comment
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  1. Sibusiso

    I am so disappointed on your service,as i write this i am agrieved.
    i dropped 3 parcels on the 01/02/2023,and only received 2 on the 10/5/2023,the other one is missing and i am sent from pillar to post and today its the 16th and still my parcel is nowhere to be found and yet i am the one that must make a follow up.

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