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eParcel South Africa : Track Your Shipment Online

Organisation : eParcel
Facility Name : Track Your Shipment
Country : South Africa
Website :

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How To Track eParcel Shipment Online?

To Track eParcel Shipment Online, Follow the below steps

Related / Similar Facility : Citi-Sprint Parcel Tracking

Step-1 : Go to the link
Step-2 : Enter your Waybill Number
Step-3 : Click on “TRACK IT!” button

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FAQ On eParcel

Frequently Asked Questions FAQ On eParcel

What is Volumetric Weight?
Simply explained, the bigger an item is, the more room it takes up on a truck, delivery vehicle or aircraft, and the more it costs to ship. If an item is large but light, the price will be based on the size (volumetric weight) rather than the actual weight.

How to calculate Volumetric Weight?
Volumetric weight (sometimes referred to as dimensional weight) is calculated using a volumetric weight formula. Different courier companies use different metrics, but to establish the volumetric weight of your eParcel package, you just need to measure the length, height and width of your parcel.

Then grab your calculator and:
** Multiply the parcel’s three dimensions (length x height x width)
** If you are using centimeters then divide the result by 5000 for express delivery service, or 4000 for economy delivery service
** The resulting figure represents the volumetric weight of your parcel
** We will compare the volumetric weight to the actual physical weight of a parcel and charge whichever is the greater of the two (also known as billable weight or chargeable weight)

For example:
You want to send a package (using the express service) that weighs 15KG’s, and the dimensions of your package are 45cm x 50cm x 42cm. Using our volumetric weight formula ((LENGTH (cm) x BREADTH (cm) x HEIGHT (cm)) / 5000), you can now calculate the volumetric weight for your package.

((45cm x 50cm x 42cm) / 5000) = 18.9KG (Remember to round up)

Because the actual mass is 15 kg’s and the volumetric weight is 19 kg’s, the greater of the two (in this case the volumetric weight) will be used as the billable weight.

What happens if my courier shipment weight changes?
You are liable to surcharges on any extra weight. Overweight items may cause considerable delay and/or damage to both your and other people’s parcels if sent on standard services. Please try and use the exact dimensions and weight of your packed shipment when doing a quote.

If we notice a difference in the billable weight we will notify you of the changes and the cost involved. If unpaid surcharges are not paid to EParcel within 2 days, the debt will automatically be passed over to our Insolvency Partner and your parcel will be destroyed.

What happens if my e-waybill was not used & a waybill was filled in by hand?
Firstly your shipment will not be traceable as your waybill number has changed. Then there is a possibility that the manual waybill was not completed correctly which will delay the delivery process and your parcel could be lost due to not being able to trace it.

Please contact us asap should you not have used the e-Waybill. Please note that should insurance be taken on the shipment and the e-Waybill was not used the insurance will be void.

Multiple Collections at the same address
If you have two or more parcels to be collected at your address, we recommend that you write your waybill numbers on top of your boxes or flyer bags. By doing this we would like to eliminate the possibility of waybills being swapped around & placed on incorrect shipments.

How do I cancel my courier shipment?
If, for some reason you need to cancel you courier shipment, just contact us. If the collection has not been scheduled you will receive a full refund excluding a R50 administration fee. Should you wish to cancel after the collection has been arranged please contact us for the fees involved. All refunds will be paid back to your eWallet with eParcel.


Tel: +27 (0)83 676 8225 (08:00 – 17:00)

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