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Adidas South Africa : Check Order Status Online

Organisation : Adidas
Facility Name : Check Order Status
Country : South Africa
Website :

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How To Check Adidas Order Status Online?

To check Adidas Order Status Online, Follow the below steps

Related / Similar Facility : Decathlon Order Tracking

Step-1 : Go to the link
Step-2 : Enter the Order Number
Step-3 : Enter the Email ID
Step-4 : Click on “Check Status” button

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FAQ On Adidas Order

Frequently Asked Questions FAQ On Adidas Order

Can my delivery and billing address be different?
Yes, your delivery address can be different from your billing address as long as both addresses are in the same country. All you need to do is untick the box that says ‘My billing information is the same as my delivery information?’ and then you can enter in your correct billing details.

Where I can find my order number?
A few minutes after we receive your order, we’ll send you a confirmation email that includes your order number. If you can’t find your confirmation email, check your spam folder. If you are using Gmail, check the promotions folder.

If you recently made your purchase, be aware that it may take up to five minutes to process your order before you get your confirmation email. If there is a spelling mistake in the email address you submitted, we will not be able to send you an email. But don’t worry, your order will still be processed as normal.

How can I check my order status if I haven’t received a confirmation email?
If you your products with PayPal, you don’t need to contact us. You can find your order number under purchase details, It is 3 capital letters followed by an 8-digit number. Use this to track your order. How can I be sure to never miss another confirmation email? Before your order, please make sure that you have entered the correct information.

Why I can’t find my order in order history?
If you placed an order before 1st June 2022, your order may not appear in your Order History. This is because we recently moved to a new website. Please contact us to discuss your order if you have any enquiries.

How long after receiving my confirmation email will I be able to track my order?
After you receive your shipment confirmation email, it can take up to 24 hours before you will be able to track the package online. This is because your carrier needs to scan your package before you can track it. It can take slightly longer if there’s a weekend in between.

Will I receive a copy of my invoice?
Yes, we will email you a PDF copy of your invoice. You should receive it shortly after you get your shipment confirmation email.

Why is my online order is cancelled?
Your order may have been cancelled for several reasons related to stock availability, payment, or delivery address. The most common reason for cancellation is that we ran out of stock of your size before processing your order.

If your order (or part of your order) is cancelled, the relevant amount of money will of course be refunded to your bank account. Refunds are completed within 14 days, but please be aware that your local bank may take a few extra days to process the payment.

How do I know if my order is processed?
You will receive an order confirmation email when your order has been placed successfully. Once you receive the shipment email your order has been processed successfully. You can check the status of your order by visiting the order tracker. This will tell you at which stage of the delivery process your order is. Have you not received your confirmation email? In that case, please write an email herewho will provide further assistance on this topic.

Can I cancel my online order?
You can cancel online orders if our warehouse has not commenced the processing of your order.

Steps to cancel your order online:
1. Go to the order tracker. You can find your order number in your order history or in the email we sent you to confirm the order.
2. Immediately eMail our Customer Services at contact us or call at +27 861 627 231 to request cancellation. Customer Services will confirm whether or not cancellation is possible.

Should your cancellation be processed (within 2 – 4 hours), we’ll send a confirmation email to the address you used to place your order. You will either not be charged or receive a refund for the cancelled products. In the case that you do not send the cancellation request in time, you can return your order to us once you have received it and then be refunded.

How do I add / make changes to my shopping bag?
Go to the shopping bag icon at the top right corner of any page. From there you can manage the content of your shopping bag.
1. To change the size of a product, click Edit below the specific product.
2. To delete a product, click Delete below the specific product.
3. To change the quantity of a product, click the product quantity box and select the number you want to order.

Can I modify my order?
For items purchased from the adidas online shop, it is not possible to get a VAT invoice. However, the VAT amount and rate of your purchase are stated on your invoice.


Call us : (+27) 0861-627-231
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