flysaa.com Customer Service Number : South African Airways
Company Name : South African Airways
Industry : South African airline
Products/Service : airline Service
Head Office : Gauteng
Website : https://www.flysaa.com/bg/en/customercharter/CustomerServiceCharter.html
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SAA Customer Service Number
For general customer enquiries :
For any enquiries before you travel, you can contact us on :
Telephone : 0861 606606 (within South Africa)
Related / Similar Service :
South African Airways Check Flight Status
Telephone : +27 (0)11 978 1111 (when abroad)
Opening hours : 06h00 to 22h00 daily, including public holidays
Note :
** Alternatively, should you wish to contact a SAA representative in your country, please click here for our Worldwide Contact Information.
For baggage enquiries (post travel) :
To enquire about your baggage after you travel, you can contact us on :
Telephone: +27 (0)11 978 3733
Operational hours: 06h00 to 19h00 daily, including public holidays
To submit a complaint or compliment :
For any post flight complaint or compliment please contact us on :
Telephone : 0860 003 146 (within South Africa)
Telephone : +27 11 978 2888 (when abroad)
Operational hours : 08h00 to 16h30 Mon to Fri, closed over weekends and public holidays
South Africa Reservations :
Tel (from within South Africa):
** 0861 FLYSAA
** 0861 606 606
** 0861 359 722
Tel (when abroad): +27 11 978 5313
Opening hours: 06h00 to 22h00, daily incl. Public Holidays
Voyager :
Tel : 0860 003 145 (share call) (from within South Africa)
Tel : +27 11 978 5313 (when abroad)
Opening hours : 07h00 to 21h00, Monday – Friday 08h00 to 14h00, weekends and Public Holidays
Bloemfontein Airport :
Bloemfontein Airport
Bloemfontein
9301
Cape Twon :
1st Floor
ICON building,
Cnr. Hans Strijdom and Lower Long Streets
Cape Town
Customer Service Charter
** Our Customer Service Charter clearly states our service commitment to you as a valued customer and the service you can rightfully expect when interacting with us.
** These commitments will be built into our training programs; our business processes; and measured through our performance management systems.
** To provide uncompromising service offerings to our valued customers that will be personalised, consistent, efficient and professional.
It is our endeavour to inspire the world with the warmest African hospitality, in every detail, every time by embracing the values below :
** Warm and welcoming
** Embracing diversity
** Devotion to detail
** Uncompromising standards
** Readiness to listen and react
** Innovative and inspiring spirit
When dealing with us, we will always :
** Be friendly, polite and courteous.
** Give you our full attention for the duration of the interaction.
** Treat you honestly and fairly, with respect and diplomacy.
** Be equally available and accessible to all our customers.
** Be knowledgeable about our products, services and relevant policies and procedures.
** Proactive and provide accurate, timely information and advice.
** Provide a prompt, professional service that meets your expectations.
About Us :
South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, SA Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries
FAQ On South African Airways
Here are some frequently asked questions (FAQ) and answers about South African Airways:
Q: What is South African Airways (SAA)?
A: South African Airways is the flag carrier airline of South Africa. It operates both domestic and international flights to various destinations around the world.
Q: Is SAA owned by the South African government?
A: Yes, SAA is owned by the South African government.
Q: Will SAA resume operations?
A: The South African government has expressed its commitment to restructuring and relaunching SAA as a viable and sustainable airline, but the timing and details of this relaunch are not yet known.