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Zando Customer Help Center Number

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Company Name : Zando
Industry : Online fashion shopping destination
Products/Service : footwear, apparel, homeware, beauty products
Head Office : Cape Town
Website : https://www.zando.co.za/

Zando Customer Help Center Number

Our customer service agents :
are available from :
** 8:00 to 17:00 Monday to Thursday and
** 8:00 to 16:00 on Fridays.

Related / Similar Facility :
Zando How do I Place an Order

General Queries :
Email : service AT zando.co.za
Phone : 086 1192 636
Complaints : customer.complaints AT zando.co.za

Request a Return

Instead of having to fill in a boring paper based returns form, you can now log into Zando.co.za and complete the returns form online.

Returns Procedure
Step 1 : Log in and go to the ‘My Account’ section
1. Enter User Name
2. Enter Password
3. Click Sign In button
Step 2 : Click on the ‘Order History’ link under ‘Orders’

Step 3 : Find the order from which you wish to return an item and click ‘Request Return’
Step 4 : Choose the item(s) to return and choose a return reason per item

Step 5 : Choose which address the courier should pick up your return form
Step 6 : Select the preferred refund method for your return
Step 7 : Finally, select the ‘Request Return’ button at the bottom of the form

 

Frequently Asked Question

Delivery

Where is my order?
Our delivery policy states delivery within 3 – 5 working days, and we will move the earth to deliver it as You are able to track the status of your order using the tracking ID sent to you. If you have any concerns, please do not hesitate to contact Customer Service. Remember, you will receive an email from us to tell you that your order is on its way, and receive a tracking number so you can follow its progress.

3 Hour Delivery :
Must have your order today? R80 will ensure delivery of your order to your door within 3 hours. Only certain Cape Town areas qualify, and orders must be placed before 15:00 on a working week day. Not available for Pay In Store, COD and EFT payment options.

Payment

EFT Payment :
This payment method requires the customer to transfer money directly from his/her account into Zando’s account, through computer-based systems.

If you select EFT, you will be redirected to our secure payment gateway and asked to select your bank. The details for the EFT payment will then be displayed, along with instructions regarding references etc. All bank deposit EFT’s require proof of payment to be sent to service AT zando.co.za will be processed. If payment does not reflect for an EFT transaction we may request proof of payment to be sent before your order is processed.

Credit Card Payment :
Zando accepts credit card and chipped debit/cheque card payment via Visa and MasterCard only. We make use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details.

Cash on Delivery :
Pay for your purchase in cash when it is delivered to your door. This is an easy payment option that only requires you to have the correct amount of cash when your package is delivered, as our delivery men do not carry petty cash. Take note that all payment should be done in South African Rand, and that the COD option is only available for certain postal codes. Please note that a handling fee of R10 will be charged on checkout.

COD is only currently available to certain postcodes in Cape Town and Johannesburg, and does not qualify on orders where Next Day or 2Day Express delivery option is requested

Return

How does it work?
Please see our Returns Policy for complete instructions on how to return your purchased item.

What is not applicable?
Non-returnable items :
** Opened cosmetics and fragrances
** Underwear
** Swimwear with detached hygiene strips
** Earrings for pierced ears

Shop

How do I redeem my voucher?
You can only redeem one voucher or coupon code per order. When wanting to redeem a voucher or coupon you can either :
** Enter the code in the box provided on the Shopping Cart page.
** Enter the code in the box provided on the Checkout page.

How do I place an order?
Just follow the order prompts :
** Select your items and add them to your cart
** Once you have everything you want, click the Proceed to Checkout button
** Fill out the requested details and click the Checkout button
** You will then be taken to an order confirmation page which will give you your order number and delivery time lines

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17 Comments
Add a Comment
  1. Takatso

    I ordered on the 2 Dec and i am still waiting for it now, No one is answering my calls nor emails.

  2. Lauren Myburg

    What is the use of having a complaint telephone number and no one answer the phone? I ordered and paid for a delivery on 7th December 2018 (order number 209891357) and as at the 12th, it status that the order is in progress, not even dispatched yet. Emails are also not being replied to. Most frustrating to deal with Zando. First and absolutely the last time I order from them.

  3. Anonymous

    Zando Customer service is beyond poor. I will never purchase from Zando again.

  4. Anonymous

    I placed an order and emailed the proof of payment. My order status says I must contact customer service, which I have been trying this whole afternoon but nobody is attending to my call. Order Number is 209749357.

  5. Portia

    I placed my order on 23/12/2017. I have not received it. I want it today. My order number is 202618139.

  6. Sibongile

    I paid my order last week Monday at shoprite, since today I haven’t received it yet, I tried to call but no answer only music playing. My order number is 11358206233819.

    1. Admin

      Kindly go to the website of Shoprite “shoprite.co.za” to track your order status.

  7. Nkateko

    I placed an order on the 29th November and paid for express delivery, I haven’t received anything yet, when I check the status online it says “it has been dispatched”. Order numbers are 205519319 and 208572119. Please assist.

    1. Admin

      Information available from the Official Website :
      Our delivery policy states delivery within 3 – 5 working days, and we will move the earth to deliver it as.

      You are able to track the status of your order using the tracking ID sent to you. If you have any concerns, please do not hesitate to contact Customer Service. Remember, you will receive an email from us to tell you that your order is on its way, and receive a tracking number so you can follow its progress.

  8. Rowena Boshoff

    I know you have a strict policy on non return items. However I have just received my order and I can see from the bikini top its too small. My order number is 209427449. Kindly replace my order.

    1. Admin

      For any queries you can call the customer service :
      Zando
      Our customer service agents :
      are available from :
      ** 8:00 to 17:00 Monday to Thursday and
      ** 8:00 to 16:00 on Fridays.
      General Queries :
      Email : service AT zando.co.za
      Phone : 086 1192 636
      Complaints : customer.complaints AT zando.co.za

      Information as provided in the official website of Zando

  9. Tristy

    I ordered a pair of boots on 28th February and have still not yet received. My order number is 207582216.

  10. Nokulunga

    I ordered 5 bags from your store on the 2nd of march 2017 via EFT method and I also sent proof of payment on the same day. My problem is, your store keep on reminding me that they haven’t received payment and I don’t know what should I do now. I am trying to call you from 8AM till now no one pick up the phone my reference number is 206824616 its urgent to avoid my order being cancelled.

  11. Tumi Motaung

    I would like to know if I need a shoe and it is out of stock. Is it possible to re-order the shoe for me?

  12. Anonymous

    I have ordered clothes on 28th Nov. I got mail that it has been shipped on Thursday, still today is not delivered.

  13. Margaretha Van Loo

    I ordered shoes. It is too small and want to send it back. Already I have ordered and paid in the difference for a new pair but here nothing from Zando. Please assist me.

    My order no is 208879276. (new order paid in just the difference)
    Order received on 208981386 (order received but want to send one pair back because it is too small)

  14. Philisiwe

    I ordered a dress on 23rd November and on 2nd December the email was sent to me saying as my order was delivered and when I call post net they say there is no such order. My order number is 202446986.

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