TymeBank Johannesburg Customer Service Centre
Organisation : TymeBank
Service Name : Customer Service Centre
Headquarters : Johannesburg
Industry : Bank
Service/ Product : Banking Products & Banking Services etc
Website : https://www.tymebank.co.za/contact-us
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TymeBank Customer Service Centre
If you’re an existing TymeBank customer and have a banking product or service query, please contact us on the following numbers.
Related / Similar Contact : APCC Cape Town Contact Number
Call : 0860 999 119
Email : service [AT] tymebank.co.za
Lost card : 0860 999 118
International Customer Service : +27 11 243 9188
International Lost Card : +27 11 243 9142
TymeBank WhatsApp
We won’t spam you with memes (promise), but we will be there anytime you want to check your balance or find out more about your account and it’s features.
Chat with us on WhatsApp : https://api.whatsapp.com/send/?phone=27716701241&text&type=phone_number&app_absent=0
How To Report Fraud?
If you believe you’ve been a victim of fraud, contact us immediately on 0860 999 119 to block your bank account or deactivate your digital banking profile. Immediately change your PIN and password if you believe that this information has been shared with the scammer. This can be done via the app or internet banking.
National Financial Ombud Scheme
If you remain unhappy with the resolution of your matter, you are at liberty to lodge a complaint with the National Financial Ombud Scheme (also called the “NFO”).
The NFO is an umbrella Financial Services Ombud scheme formed by the amalgamation of 4 separate previously existing South African Ombud Schemes: the offices of the Banking Ombud (OBS); the Credit Ombud (CO); the office of the Long-term Insurance Ombud (OLTI); and the Short-Term Insurance Ombudsman (OSTI). The NFO commenced operations on 1 March 2024.
The NFO is an external complaint resolution ombud scheme established in terms of Chapter 14 of the Financial Sector Regulation Act 9 of 2017, and is tasked with resolving complaints between financial services providers and complainants in a fair, effective, impartial and timely manner – without charge to complainants. The NFO adjudicates complaints in terms of its rules which can be found on the website of the NFO: https://nfosa.co.za/.
NFO Contact Details
Call : 0860-800-900
Email : info [AT] nfosa.co.za
Address:
NFO Johannesburg:
110 Oxford Road, Houghton Estate, Johannesburg, Gauteng, 2198
NFO Cape Town:
Claremont Central Building, 6th floor, 6 Vineyard Road, Claremont, Western Province, 7700
Whistleblower Hotline:
If you would like to report any whistleblowing activity and would like to remain anonymous, you can do so by using any of the below details. Your confidentiality is guaranteed.
Contact: 0800 444 427
Email: tymebank [AT] tip-offs.com
TymeBank is the first bank in South Africa to put its core-banking platform in the cloud. 85% of TymeBank’s systems are AWS cloud applications that provide system scalability, uniform security and cost efficiencies. TymeBank’s use of technology and the strategic relationship with Pick n Pay and Boxer stores eliminates the need for physical branches. The reduced operating costs and the national presence of the retail stores removes the barriers that have traditionally prevented an estimated 11 million unbanked South Africans from accessing banking services