Auto & General Insurance Johannesburg Contact Number : autogen.co.za

Organisation : Auto & General Insurance Company Limited
Service Name : Contact Number
Headquarters : Johannesburg
Industry : Finance
Service/ Product : Insurance
Website : https://www.autogen.co.za/contact-us/

Auto & General Insurance Contact Number

New Customer Sales: 0861 60 01 24
Existing Customer Sales, Services & Claims: 0861 60 01 24
24 Hour Emergency Assistance: 0860 10 42 10

Related / Similar Contact : LDV Auto Johannesburg Customer Care

Auto & General Insurance Emergency Assistance

Our emergency assist number for home, road, medical and trauma assistance can be accessed 24/7/365 by calling 0860 10 42 10. Please note that these numbers are for emergencies and assistance requests only.

Emergency Assistance : 0860 10 42 10
International Assistance : +27(11) 694 6694

Auto & General Insurance Address

Auto & General Park
1 Telesure Lane
Riverglen, Dainfern
2191

PO Box 11250
Johannesburg
2000

Auto & General Insurance Complaints, Fraud & Ethics

We’re fully committed to ensuring fair, transparent and prompt internal resolution of complaints.

Complaints Assistance:
Call : 0860 07 23 27
Email : disputeresolution [at] autogen.co.za

Senior Manager: policyservice [at] autogen.co.za

Fraud:
If you suspect that fraud is being or has been committed or know of someone who has committed fraud, you can report it safely and anonymously to:

Fraud Voicemail Number : 0861 115 653

Auto & General Insurance Complaint Process

Auto & General is an authorised financial services provider and insurer, and is fully committed to ensuring the fair, transparent and prompt internal resolution of complaints. We are devoted to the continued delivery of the highest standard regarding complaints handling.

This is done by ensuring that complaints are dealt with by members of staff who have the expertise, experience and qualifications to correctly deal with all complaints. We also want to ensure easy access to the complaints process, and make sure that the internal complaints process is transparent, understandable and visible to you, our customers.

What You Need To Do?
** Inform us of the complaint as soon as possible.
** You can inform us by writing to or calling the initial contact person with whom you dealt.
** Provide all the relevant and necessary information so that we can assist you. Remember to include your policy number, contact details, relevant dates of your incident, supporting documentation, facts and reports

What We Will Do For You?
** Acknowledge receipt of your complaint within 24 business hours.
** Inform you of all the steps of the complaints review process.
** Carry out comprehensive research into the causes of all the issues raised.
** Handle your complaint in a fair, transparent and timely manner.
** Resolve the complaint within 10 working days, provided we have all the required information.
** Agree with you on a reasonable timeframe should we require further information, assessment or investigation.
** Give you, in writing (if the same was not already provided in the rejection letter sent to you), the reasons for the decision taken should your complaint be related to a rejected claim.
** Inform you of the external complaints resolution processes available.
** Offer time-limitation provision for the institution of legal action and the implication thereafter.
** Provide the policyholder with copies of all available documents and informationfrom third parties that influenced the decision on request, that are not subject to legal privilege.
** Keep a record of all complaints for a minimum of five years, following relevant legislation

To register a complaint, contact us: 0860 07 23 27 / disputeresolution [at] autogen.co.za