Name of the Organization : Telkom
Type of Facility : Mobile Number Portability
Head Office : Johannesburg
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Telkom Mobile Number Portability
** Your phone number is a part of you, like your ID number.
** And we ain’t no identity thieves, so if you move to Telkom, we’ll make sure you keep your digits.
Related : Telkom Customer Toll Free Number : www.southafricain.com/2391.html
** It is simple to switch to Telkom Mobile!
** Just visit any Telkom Mobile store, Telkom Direct store or Telkom Express store to switch.
Easy peasy :
** To port your prepaid number to Telkom for free, just use the number you want to port, and SMS PORTME#yourIDnumber#ICCIC to 081 160 7678.
** For postpaid contracts, visit you’re nearest Telkom store and fill out an application form.
Terms & Condition
** Before porting your number to Telkom Mobile any obligations or outstanding fees from your existing service provider must be settled.
** If not, this may result in the charging of early termination fees.
** After porting your number to Telkom Mobile some of the services you received from your current service provider may not be supported by Telkom Mobile, or may be accessed in a different way.
** Telkom Mobile will supply information from your porting request to your existing provider in the porting process.
** A Mobile number which has been suspended, terminated, blacklisted shall not be eligible for porting.
** For Prepaid, Postpaid and Hybrid/ Top-up customers, any remaining credit in your existing mobile number will be forfeited upon successful activation of your port to Telkom Mobile.
** You are allowed to port from Prepaid services to Hybrid/ Postpaid services and vice versa if porting from a Telkom Direct or Telkom Mobile Express store.
** Customers porting using the SMS, Website or MXit platforms will only be able to port from Prepaid to Postpaid and from Postpaid to Postpaid.
** All porting requests are subject to the respective Telkom Mobile terms and conditions for new registration.
FAQs On Telkom
Frequently Asked Question (FAQ) On Telkom
Can I still use my old mobile handset?
Yes, you can change from your current network operator to Telkom Mobile and continue to use the same mobile phone. If your handset is network locked you may need to unlock it at your current mobile network operator.
My contract with my current service provider hasn’t expired yet. Can I still port my number?
Yes you can, but your contract with your current mobile network operator won’t be automatically cancelled. You can arrange with your network operator/service provider to settle any outstanding debt, according to the terms of your contract. SMS porting is only applicable to the porting of prepaid services.
Once ported, will I be able to access services that were offered by my previous network operator?
No, once you’ve ported, you’ll lose any services from the previous network operator. Please refer to Telkom Mobile’s extensive range of products and services; they’re sure to suit all your needs.
Can I use my old SIM card?
No, you’ll have to get a new SIM card from Telkom Mobile to port your mobile number. Although the SIM card will change, your mobile number will stay the same.
What happens to free minutes or any other benefits from my previous network operator after I’ve ported my mobile number?
Unfortunately, you’ll lose all free minutes and other free services offered by your previous mobile network operator when you change to Telkom Mobile, or to any other provider. This also applies to all unused minutes and SMSs you may have accumulated but have not yet used. You have the option of using up all your unused minutes and SMSs before requesting to port.
How much does it cost to port?
Standard SMS rates shall apply when porting using the SMS porting functionality.