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How to Use of e-Siyakhokha : Ekurhuleni Metropolitan Municipality

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Organization : Ekurhuleni Metropolitan Municipality
Head Quarters: Ekurhuleni
Facility : How To Use Of E-Siyakhokha
Website : https://siyakhokha.ekurhuleni.gov.za/?AspxAutoDetectCookieSupport=1

How To Use Of E-Siyakhokha

Siyakhokha is the City of Ekurhuleni’s online system, designed to make it faster and easier to interact with the City.

Related / Similar Service :
Ekurhuleni Licensing & Permits Online Registration

Ekurhuleni Metropolitan Municipality Pay Your Rates & Taxes Online

Siyakhokha Benefits

Siyakhokha offers our residents, businesses, government, and the City, the convenience of online services, while at the same time reducing the carbon footprint, and saving time and money.

How to use Siyakhokha?

1. Access the Website Siyakhokha
2. Register on the Siyakhokha Portal
3. Complete the Registration Form
4. Activate your profile via Email link or SMS Activation Code
5. Login to the Siyakhokha Portal
6. Update your Profile Details

7. Link your Municipal Accounts
8. Add your Banking Details
9. View your Municipal Statements
10. Make Payment for your Municipal Account (Once-Off Payment/ Recurring Debit Order/ Masterpass)
11. View Payment History/Status
12. View Consumption (Water/ Electricity)
13. Log a Complaints/ Compliments

Instructions

Please complete the registration form to register on Siyakhokha as per the instructions below
** First Name – your name/s used before your surname.
** Last Name – your family name after your name/s.
** RSA ID Number – your valid RSA ID number.
** Username – a unique name that you can use to log in to Siyakhokha.

** Password/ Confirm Password – a password to secure your Siyakhokha account. Please repeat the same password for both fields to avoid typographical errors. The password has to be at least 6 characters long and contain at least 1 uppercase character, 1 lowercase character, a numeric character and a special character eg. !,@,#,$,%,&,*.

** Mobile Number / Confirm Mobile Number – this is your principle Mobile Number that you regularly check. Please repeat the same Mobile Number for both field to avoid typographical errors.

** Email Address/ Confirm Email Address – this is your principle email that you regularly check. Please repeat the same email address for both field to avoid typographical errors.

** Use Email Address OR Mobile Number
** Please note required fields are marked with a Red Asterisks

Payment Benefits

It is convenient and payment is made on a secure site. Payment confirmation is received immediately. However, payments made through online banking reflects within 48 hours.

FAQs

1. Can I pay my account with my credit card?
Yes you can. Download the Masterpass™ app for your preferred Bank. You can then pay using any VISA or Mastercard from the website or mobile application. Payment using Credit or debit card on the site will be available shortly.

2. How do I remove a municipal bill from my Siyakhokha profile?
Log on to the Siyakhokha site. Select the “My Profiles” option under “Municipal Services” in the main menu. Click on the “Edit” button of the desired account. Click on “Unlink Account” button.

3. How do I reset my password?
On the https://www.Siyakhokha.ekurhuleni.gov.za home page, select the “Login” option to the top right of the page. Then select the relevant “Forgot Username & Password” option and follow the steps to reset your password and recover your username.

4. How do I register on Siyakhokha?
Visit the Siyakhokha home page and select the “Register” option at the top right of the page. To complete the registration process you will need the following:
** Your Personal Details, Valid Email address and RSA ID No.

Helpdesk

Please contact our Support Desk on 011 999 5102 for any website-related queries, or our support Email at siyakhokha [AT] ekurhuleni.gov.za should you require further information.

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27 Comments
Add a Comment
  1. Zenith

    Battling to log in, very frustrating

  2. Anonymous

    I TRIED TO REGISTER BUT MY identity doc is already exist pls help

  3. V Christie

    Really struggling to register – help please

  4. Anonymous

    I’ve tried to register but it does not work. Make the sight more practical instead of wasting space with pictures.

  5. Jane

    I want to log in but with no luck

  6. Linda

    Why change the old system that worked to something that does not work. Trying to re-register but no luck.

  7. Hilda Duvenhage

    I AM TRYING TO GET INTO MY ACCOUNT TO DOWNLOAD THE STATEMENT SO I CAN GO AND PAY BUT NO LUCK.

    PLEASE HELP I AM DESPERATE TO PRINT MY BILLING STATEMENT.

  8. agnes monyau

    how to check my bill

  9. agnes monyau

    I did register unable to check account billing,balance

  10. GRAHAM NUTTALL.

    I wish to print out my factory rates account. I have re-registered but there seems to be no way that I can download a copy of the account. Please assist.

  11. allan verreyne

    cannot log in I do have a ac code and password what is wrong

  12. Pullinger

    Why has the E-Siyakhokha system been terminated?

    1. Sandra Bekker

      I have registered and still cannot access my municipal accounts

  13. MUIRHEAD

    I HAVE REGISTERED ON THE NEW SYSTEM BUT NOW CANT EVEN GET TO A LOG IN SECTION.

    1. Antoinette

      I have tried to re-register as well, fill in all the required details when submitting (clicking on the submitting button) it shows a no entry (on my cursor). I have tried over and over again. I did email and received this reply :

      Dear City of Ekurhuleni Customer,

      You should still be able to submit your registration even with the no entry sign. Just attempt to double click on it.

      I replied back (3 times now) I have tried and double clicked it still does not go through.
      I have asked for banking details, I would prefer paying it on-line through my FNB account and add them on as a beneficiary.

      Have not received any further feedback.

  14. De Roland-Phillips

    I have not yet received my Municipal Account for July. I should have had it by now. What is the problem? Please call me.

  15. Johan

    I want to login but with no success. Please assist.

  16. Shenston Reid

    When I wanted to activate my account, they sent me a code which did not work and when I tried to get it resent. It says, my mobile SMS is incorrect.

  17. BELL SIMMONDS

    HOW ARE WE SUPPOSED TO REGISTER, WHEN YOUR SCREEN IS SO SMALL THAT YOU CANNOT READ IT, WHAT MUST WE DO TO REGISTER?

  18. ERROL WALKER

    As An old user of the previous system, I cannot even register. Keep on getting the message” Can not read this page”. I have five accounts to pay and do not know what I owe as I can not see my accounts. Can anybody help?

  19. DEON VAN DEN WORM

    I have tried to register and login but no Luck. Why changing a thing if it works. They must summonsed me.

    1. Elmin

      I tried to link the business bank account to there profile but no success, just my details could be added. I think this was a wrong move.

  20. Fourie

    I cannot get to the options you are giving to re-register to view my account ie: Home, Manage profile, communication pref, etc. Please assist.

  21. Bonita Bloy

    I would like to view my previous months bill. Which option do I select?

  22. Bernadine

    If I want my account details to my email every month, what do I need to do?

    1. STEPHEN

      I WANT TO PAY MY BILL ONLINE. I AM REGISTERED BUT CANNOT LOG IN. HOW DO YOU LOG IN TO YOUR ACCOUNT?

  23. MOTLATSI MAHAPA

    I want to login, but it keeps on saying my credential is not found. What might be the problem?

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