Name of the Organization : Estate Agency Affairs Board
Status of Facility : Lodge Complaint Online
Head Office : Johannesburg
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EAAB Lodge Complaint Online
Lodge a complaint against an Estate Agent :
Guidelines for initiating a complaint with the Estate Agency Affairs Board :
** Send the form only once in respect of the same complaint to avoid duplication which may delay the investigation of your complaint.
Related : Companies & Intellectual Property Commission How to Lodge a Complaint : www.southafricain.com/5019.html
** Should you not be contacted by our offices within 14 days of lodging this form with us, please contact our call centre on 011 731 5600.
** Once you have been provided with a reference number for your complaint, you will be notified by the Board of the progress of your complaint.
** Please refrain contacting the Board regarding the progress of your complaint unless more than 8 weeks have elapsed from the Board- s last communication with you.
** The Estate Agency Affairs Board does not have jurisdiction over the actions of estate agents in their private capacity.
** The Estate Agency Affairs Board is not a civil court and cannot usurp the powers of one.
** Should your complaint be referred to a disciplinary enquiry you will have to be present to testify against the respondent agent.
** Should any correspondence sent to the address as provided by the complainant be returned by the postal authorities, we will summarily close our file.
** Any further documentation requested by the Board in respect of a complaint should be sent directly to the specified person at the number/address provided.
** Should your complaint be deemed to be founding a possible claim against the Fidelity Fund you will be contacted by our claims department who may request further information from you.
** A claim will only be considered after finalization or suspension of your complaint.
Please take note of the following :
** This complaint initiates an investigation and could lead to disciplinary action against the respondent.
Please note that the Estate Agency Affairs Board does not have the authority to, inter alia :
** Order the estate agent to reimburse you or pay damages to you;
** Cancel, interpret or enforce a contract;
** Prevent an eviction;
** Order any party to do or refrain from carrying out any action;
** Stop or intervene in any civil proceedings instituted against you;
** Resolve labour disputes.
** Should your complaint be in relation to one of the above, we urge you to obtain independent legal advice.