Company : City of Tshwane
Head Office : Pretoria
Industry : Municipality
Service/Product : Municipality Services
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Tshwane Customer Care Phone Number
Call Us : 012 358 9999
Email Us : customercare AT tshwane.gov.za
Related : City of Tshwane Guidelines for Handling Patients Complaints : www.southafricain.com/5388.html
Service problems and general enquiries: Customercare AT tshwane.gov.za
Website enquiries and problems only: WebmasterMailGroup AT tshwane.gov.za
** Please make sure that you use an email address to which we can reply, as it often happens that email replies are returned as undeliverable because of incorrect email addresses or selective blocking at work email addresses.
** For more information, please check the Services pages or email us at email us at Customer Care
Meter Readings – reading dates and submission forms :
Emergency service complaints/problems :
Call Centre : (Pieter Delport Centre) 012 358 2111 / 012 427 2111 (24 hours)
** Office hours 07:30 to 16:00 except where otherwise indicated.
** Cash handling hours 07:30 to 15:15, except on Wednesdays when the hours will be 08:30 to 15:15 because of training and administration.
** Credit Control are open until 19:00 from Mondays to Fridays.
Tshwane councillors can be contacted :
via mail at
PO Box 440 or PO Box 6338
Republic of South Africa
fax :+27 12 323 5117 – please mark clearly for whose attention
Fax no for Members of the Mayoral Committee: +27 12 323 0054???
Social Media :
** LED Blog
** Where access is denied to properties, meter readings should be supplied to the City of Tshwane.
** Please use the template supplied. (MS Word format or pdf format)
** The relevant information required can be seen on the account example, the applicable fields has been marked with a circle on the account.
Meter readings can be sent in as follows :
Email to : meterrecords AT tshwane.gov.za
Fax to : 012 359 6888, five days before billing date only.
Telephone to : 012 358 9999
choose option 2 and then option 4
** It is of importance that you ensure that the readings are supplied by the correct date.
** Failure will result in readings not being captured and disregarded.
** Kindly note that for control purposes an Inspector will visit the property at random to verify the readings.