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travelstart.co.za Customer Contact Number : Travelstart South Africa

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Company : Travelstart South Africa
Head Office : Cape Town
Industry : Tours & Travels
Service/Product : Flight Tickets Booking, Hotels Booking,etc

Website : https://www.travelstart.co.za/contact-us

Travelstart Customer Contact Number

Telephone : Office Hours
Monday to Friday : 09h00 – 17h00

Related : DHL International Customer Service Number : www.southafricain.com/5026.html

Saturday : 9h00-13h00
Tel: 0861 878 278 | +27 21 468 4300

Urgent after hour contact :
Email: urgent AT travelstart.com

E-mail Address

General enquiries: info AT travelstart.com
Date change enquiries: bookings AT travelstart.com
Payment documentation: payments AT travelstart.com
Urgent enquiries: urgent AT travelstart.com
Refund / cancellation enquiries: refunds AT travelstart.com
Feedback: feedback AT travelstart.com

Contact Address

Travelstart South Africa
Longkloof Studios, Block B
Darters Road
Cape Town, 8001
South Africa

Chat :
** Contact us via our online chat, our Travelstarters will be eager to help you!
** When the agents are online you will spot an icon on the left side of the screen.

Travelbar :
** Need personalised assistance? Call our expert travel agents and they will organise your trip for you.
Email: travelbar AT travelstart.com
Tel: 0861 878 278


Can I change the dates on my ticket?
Unfortunately there is no simple answer to this question – the rules vary between airlines and different rules pertain to each airfare and booking class.Please note that a handling fee may apply when we check the fare conditions of your ticket for you even if the outcome is that the airline does not allow changes.

Can I travel on one flight leg and cancel the other?
You may choose to fly on your outbound flight and not use your return flight. However, this does not apply the other way around. If you don’t check in for one of your flights, the airline will cancel all the remaining parts of the ticket, which will become invalid. Please note that you will not get any money refunded for any parts of the ticket not used.

Can I change departure or destination city on my booking / ticket?
No, it is unfortunately not possible to change departure or destination cities on your booking.

How do I cancel my booking?
Please Contact Us so that we can check the fare regulation of your ticket. Not all tickets are refundable with many being only partially refundable Once we have established the possible refund you are entitled to, we will request it with the airline on your behalf. The refund will be made by the airline directly to the account the booking was originally paid with. This can take 6 to 8 weeks depending on the airline. Please note that we charge a refund administration fee to facilitate the refund request.

When do I pay for my booking?
You should pay immediately or before midnight (South African time) on the day the booking was made in order to have the quoted price guaranteed.

Is it safe to make the payment online?
Yes, absolutely! Nothing is more important to us than the privacy and integrity of your personal information. Our website is protected with Thawte SGC-enabled SSL Certificates and displays the Thawte Secured Seal on secure pages.

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Add a Comment
  1. Sarah Toerien

    Due to covid, flights cancelled, booked new flights Oct 2020, only halfway tickets were booked departure and return, I paid in extra, no reply, no human to speak to, no numbers exist! need to sort out visas!!!

  2. Ilse Theron

    I am struggeling to obtain a proof of refund with the banking account details that the refund was paid into since 18/09/2021. Whatsapp service – agents dont respond. No telephone no to contact

  3. James

    I am trying to reach anyone at Travelstart to get info on cancelled flight email I was sent this morning – I have been trying your WhatsApp but does not seem to have anyone in attendance. Is there any other way to contact you URGENTLY to resolve as I have to fly with my son 😡

  4. Anonymous


    11:00 Called 0861 878 278 – Number does not exist
    11:43 Connected to WhatsApp Line 0823286400 – Still waiting to connect to an Agent
    12:19 Called 021 468 4300 – Voice message no options available
    12:28 Sent contact request via website – no response
    12:30 Sent message via Facebook, automated response – no human response yet
    12:44 Email sent to info AT travelstart.com – automated response email does not exist
    12:48 Called Airlink – they cannot assist as the ticket for 4 was booked via Travelstart
    13:26 emaiL sent to help AT travelstart.com – return email – will respond in 24 hours. Useless as this then encroaches on the 24 hour change limit
    14:38 Requested call back on the website – still waiting
    15:25 Created Twitter account and requested the change via twitter -no feedback.


    Is there any way to get hold of a human being! Money taken, not even a confirmation email not even a reference number.

  6. W.J.WEBB

    Hi I booked a flight this morning and was given an amount of R 674.48 .when responding to the sms for authorisation I immediately got a reply saying I have been charged for R2781.35 in my account. this is a serious violation of my rights . I demand an immediate refund as well as an apology

  7. heidi

    Hi i need to put my holiday on hold because of Covid need to change the date but no reply yet how else can i get hold off anyone no calls is been answer as well..

  8. Charlotte Anderson

    Are there any live human beings at Travelers? I need information URGENTLY. I am trying to get confirmation that a wheelchair will be available for my 88 year old husband for flights between Cape Town and Bloemfontein. I cannot request one until I have booked and paid. They, the robots, tell me, that there are not many wheelchairs available and I will be notified about availability. I am waiting several days for confirmation, but it seems other travellers also have a problem with the fact that there are no human beings in the company.

  9. Udo

    Do NOT book through this company. It’s impossible to get hold of them using any of the channels listed. A flight on our order was cancelled by the airline and now it is seemingly impossible to contact Travelstart to see what alternative options are available.

  10. Liz

    I need to get hold of you urgently. These emails addresses do not work. No tel number.
    Please this is urgent. I need help now.
    Useless web page with out of date info.

  11. Gdj Silvestre

    Hello travelstart i have requested a refund from you relating to return flight ZA08150802 having been cancelled due to Covid i then booked through you for a return flight on Air France ZA08403353 (TVKE4N),+luggage costing me a packet . Kindly let me know about my refund applied for over 3 weeks ago .
    Travelstart you have failed to act nor respond ?

  12. Anonymous

    This is the worst travel agent i have ever seen. Their number are not answered only to be notified that it does not exist when it rings several times. No one answers on their live chat, tried several times. Poor poor poor service.

  13. Penny

    Oh my word I have never seen customer service so bad. 021 468 4300 just has a message about covid and refers to live chat.
    No one answers live chat, tried several times.
    Sent a message on mail will take 24 hours to respond , really I need an answer now about a flight I am suppose to catch in two hours , not in 24 hours.
    Perhaps you should change the management of customer service even my 7 year old would give better customer service.

  14. Raymond

    I’ve sent emails 24/03 and again today with no replies?????

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