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Truworths Customer Service Enquiries Number

Name of the Company : Truworths
Head Office : Cape Town
Industry : Fashion Retailers
Service/Products : Fashion Apparel And Accessories
Website : https://www.truworths.co.za/contact-us

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Truworths Customer Service Enquiries Number

** Need to speak to us? Do you have any queries or suggestions? We always love to hear from you, so please give us a call on 0861 878 967 or +27 21 460 2300.

Related : Truworths Win R25 000 Winter Fashion Competition : www.southafricain.com/8128.html

General Enquiries :
Tel: 021 460 2300
Fax: 021 460 7277
email: services AT truworths.co.za

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Truworths Contact Address

Mailing Address :
PO Box 4775,
Cape Town, 8000,
South Africa

Address :
1 Mostert Street,
CBD, Cape Town, 8001

Truworths Store Locations

Hemingways :
G07 Hemingways Mall
Cnr Western Avenue and Two Rivers Drive
5201
East London
South Africa
Tel: (043)7261504

Vincent Park :
U17 Upper L
Vincent Park Shopping Centre
Devreux Avenue,
Vincent Park 5247
East London
South Africa
Tel: (043)7268788

Mdantsane :
24 Mdantsane Shopping Centre
Mdantsane 5219
East London
South Africa
Tel: (043)7625948

King Williams Town :
6 Metlife Mall
Corner Cross & Smith Street
5601
King Williams Town
South Africa
Tel: (043)6421085

East London :
2 Oxford Street
5201
East London
South Africa
Tel: (043)7220729

Uitenhage :
Uitenhage Woolworths Building
Caledon Street
6299
Uitenhage
South Africa
Tel: (041)9227415/55

Grahamstown :
66 High Street
6139
Grahamstown
South Africa
Tel: (046)6223340

Rosehill :
11 Rosehill Mall
R72 Main Road
6170
Port Alfred
South Africa
Tel: (046)6243576

King Williams Town :
6 Metlife Mall
Corner Cross & Smith Street
5601
King Williams Town
South Africa
Tel: (043)6421085

Greenacres :
37 Greenacres Shopping Centre
Ring Road, Green Acres
6045
Port Elizabeth
South Africa
Tel: (041)3631108

Some Important Information From Comments

Comments:
1. My husband and I got scamed by Truworths, they keep us from pillar to post, we have deposited money into Truworths account by mistake when we phone them for refund they keep telling us lies. Guys, this people are robbers the whole R8200 they took from us, not mentioning the R300 they also robbed me in 2020 when Covid started, I have paid the installment using Ozow link account suddenly my money was not appearing on their system I had to pay twice with interests.

2. Truworths, Can you please bring back the padded butt underwear. Years ago, I purchased 2 at your store and it was the perfect fit. I have since bought from other outlets but it just does not compare to the quality and fit I bought from Truworths so, can you please reintroduce the padded butt underwear in your stores please. I always look for them when I am in store but to my disappointment, I have not been able to find it in any of the Truworths stores I visit. Please!

3. I bought a phone at the Potchefstroom Mooirivier Mall store and the phone automatically goes to safe mode when I start using it. I took it back to the store and they gave me the new one but the new one did exactly the same. When I go back to the store they refusing to take back the phone because according to them there is nothing wrong with the phone. I ended up leaving the phone by the store with the receipts and everything because How must I pay for something not Useful to me? Please advice

4. My mother bought shoes for my twins and gave us with a slip. The store will not change the shoe size despite us having a slip. You demand that she comes in person. Why cant you call her to verify. She leaves 40km from here in the villages and we have to return to pick her up. This does not make sense if the store can call her to verify her details and also get authorisation.

30 Comments
Add a Comment
  1. Ashley Slinger

    Truworths, how do i get a payment profile removed from my name as I fully paid the outstanding balance.

    I left the cou try in 2022 early and simply by mistake forgot to settle my accou t of R300. 00 now I can’t get credit after settling the account in full.

    Please assist me in this matter.

  2. Xolani

    I was using truworth account longtime ago and the account was closed because of a slower payment. But m done with a payment but still it’s declined

  3. Margret mabaso

    hy guys i have a problem here i bought a phone on friday and got rob so can i claim other phone

  4. Anonymous

    Truworths in Newcastle Mall the service is very poor and I really don’t understand why they can have 2 cashier while they see the que is really bad what is happening is really not good at all I’m so pissed 😡😡

  5. Clementine

    I made full payment on my account but they keep on saying am owing them

  6. Masego

    i have settled my account bck in 2020 but still says im owing why is that

  7. Nomvula Lihle

    why my monthly installemt has increased from R450 to 495?I have paid on the 23 the amount of 250 and on the 6 I paid 200 so that 45 where does it from?

  8. Raynet

    My husband an i got scamed by truworth,they keep us from pillar to post,we have deposited money into truworths account by mistake when we phone them for refund they keep telling us lies..guys this people are robbers the whole R8200 they took from us,not mentioning the R300 they also robbed me in 2020 when covid started,i have paid the installment using ozow link acc suddntly my money was not appearing on their system i had to pay twice with interests

  9. Likeledi Evodia Ramosito

    Hi this is Likeledi Ramosito I’ve got a job today I’m going to pay my account I know that is on arrears I’ve been talking to the consultant they don’t want to listen to me I now prepared to pay I was jobless please don’t close my account

  10. Mr Baloyi

    I got to truworths maponya to buy a gift for my wife,then i went to their jewellery department and a friendly Lady by the name of mimi, came to assist me, it was soo nice to be assisted by a woman on women’s day, i did not even have any difficulties with choosing the gift because the Lady who assisted me has a good taste with jewellery, and she knew her stock, and i got all 4 of my beautiful gifts, and when i got to the cash desk my account had an error, but they were patient with me and called head office then i was able to buy, then zinhle at the cash desk helped me to write sweet messages on my gift cards for my wife, their service was exceptional, the best experience of my life, i am definitely coming back to truworths maponya, keep it up guys. From Mr Baloyi happy customer

  11. Anonymous

    Hi i tryed to call thruworths but no reply thy cant help me i ask for my amoumt outstading so i can pay the account full amout but thy tel me my account handed over we u fone the people the account is handed over to thy say account not wit them so wat do i do i would like to pay the account qnd use it again due to covid i lost job but back nw.

  12. Lorain Mansoor

    Hi Truworths. Can you please bring back the padded butt underwear. Years ago I purchased 2 at your store and it was the perfect fit. I’ve since bought from other outlets but it just does not compare to the quality and fit I bought from Truworths so can you please reintroduce the padded butt underwear in your stores please. I always look for them when I’m in store but to my disappointment I have not been able to find it in any of the Truworths stores I visit. Please!

  13. MJ Masha

    Account was settled in 2016 now all of a sudden its in arrears. Whats going on Truworths!

  14. DI

    I had the worst ever experience at Cape Gate Branch on Friday

    After the cashier cashed my goods up and put it in a bag it was discovered that my account was blocked
    it was a humiliating experience as I have an account with Truworths for more then 40 yeard
    I had my ID and Truworths card but that could not solve the problem as someone at the HO had to ask me some security questions:
    I faild the test as I could not remember the things I was ask about policies that I cancelled etc. Based on the last two years.
    We were in lock down but some of us still manage to be loyal and honor our debtors an so many things changed during Covid and the questions were based on the last 2 years.

    A reasonable question to me would be ‘ Have you ever not paid your account in the last 40 years – Positively No!!

    Nobody could assist me to solve the problem- a manager was supposed to phone that afternoon Im still waiting

    The branch manager / suppervisor could Identify me positively with my ID but had no authority- a most humiliating situation ever in my life…

    I settled my account 3 weeks ago so it was not as if I didnt use my account reasondly.

    I can still not believe what happened to me after all these years of believing in having a good name is beneficial to you.

    Shocking!!

  15. Anonymous

    I am so angry at truworths people I settled my account last year may 2021 surprised to received call from debt collectors ⅕

  16. Goitumetse Joyce Lephoi

    Potchefstroom Mooirivier Mall. I bought a phone at the store above and the phone automatically goes to safe mode when I start using it. I took it back to the store and they gave me the new one but the new one did exactly the same.

    When I go back to the store they refusing to take back the phone because according to them there is nothing wrong with the phone.I ended up leaving the phone by the store with the receipts and everything because How must I pay for something not Useful to me? Please advice😭

  17. annette

    good day, bought stuff online and now i realized i got duplicate items , i need to return the extra ones , where can i exchange this ?

    regards

  18. Tsumbedzo

    Hi my name is Tsumbedzo funyufunyu Id no83040312***** ND acc is 101011414***** my last month current bal was r1848.38 ND today on de 30th wen I pay 250 it says my current bal is r5740.96 how come cz I never buy anything on my acc for de past few months so pls make me understand cz I really don’t understand diz and m not happy at all cz wen have to buy I use only my id cz I never receive ur card ever since

  19. Tendani Mulaudzi

    My mother bought shoes for my twins and gave us with a slip. the store will not change the shoe size despite us having a slip. You demand that she comes in person. why cant you call her to verify. She leaves 40km from here in the villages and we have to return to pick her up. This does not make sense if the store can call her to verify her details and also get authorisation.

  20. Connie Abrahams

    BEST customer service every received.
    Great help from staff, especially from Gladys and Andy, definitely recommend popping by the store. You won’t be disappointed. Its nice being welcomed by warm smiles and people who get things done.🥰🥰🥰

  21. Danny

    Hi there, please stop sending me your disrespectful messages that I owe you some money please I’m getting tired of if you don’t stop now I’ll make you stop myself

  22. Nompumelelo

    Hi.. Can I use license for shopping coz idont have card

  23. Melanie Gerber

    These employees have absulutly no idea what they are doing

  24. SL Barr

    The phone calls keep comming for payment and EFTs done.

    I’ll at home coughing and voice gone but people that phone are so determined to get there point across they do not listen.

    MOST ANNOYING

  25. Judah Mohala

    My name is Mr.Judah Mohlala id no 70122464XXXXX my acc no is101011436XXXXXX pls can u lls check my balance and my installment so that i can make my payment tonorw pls

  26. Anzel Jooste

    I tried to phone Thruworths Green acress as the number i have on my till slip.BUT THAT NUMBER DOESNT EXIST!!!!!I PHONED HEASOFFICES 4 TIMES WITHOUT ANY LUCK….REALLY I ASK THE LAFY TO PHONE ME BACK WITH THE CORRECY NUMBER …STILL WAITING !!!!!!I am a client for many years now this BAD BAD BAD SERVICE!!!!You can’t even update your branches new numbers!!!!!!!!!!!!!!

    1. Melanie Gerber

      The Grove branch nr also

  27. Gladys letsipa

    I want to increase my limit

  28. MD Zulu

    Please sort my query out because closing balance of March was +/-R1500.00 and you debited R400 so how come the balance is R1500?

  29. H.L Phiri

    I paid all the amount in full, so stop calling me or else I will sue the company

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