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GEMS Customer Call Centre Number : Government Employees Medical Scheme

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Name of the Company : GEMS
Head Office : Cape Town
Industry : Government
Service/Products : Public Services, Medical Scheme Services
Website : https://www.gems.gov.za/default.aspx?Am2H2c8HiYZq6TBN0lnaknVsgryrQj5bkX8tm2Za8D0=

GEMS Customer Call Centre Number

Members :
General Enquiries :
GEMS Call Centre : 0860 00 4367 (View the Call Centre IVR Flow Chart for members)
Fax : 0861 00 4367

Related : GEMS Government Employees Medical Scheme Claims Process : www.southafricain.com/2550.html

Emergency number : 0800 44 4367 (available 24-hours)
Confidential fraud line : 0800 21 22 02
Email : enquiries AT gems.gov.za

GEMS Call Centre operating hours :
** Monday to Friday 08h00 – 17h00
** Saturday 08h00 – 12h00

E-mail Address

General enquiries: enquiries AT gems.gov.za
Chronic authorisations: chronicauths AT gems.gov.za
Chronic medicine supply: chronicdsp AT gems.gov.za
Compliments: compliments AT gems.gov.za
Complaints: complaints AT gems.gov.za
Events: events AT gems.gov.za
HIV/AIDS: hiv AT gems.gov.za
Hospital: hospitalauths AT gems.gov.za
Suggestions: suggestions AT gems.gov.za

Contact Address

Postal Address :
Private Bag X782
Cape Town, 8000
Call: X782

Confidential HIV/Aids line :
Tel: 0860 436 736
Send a ‘please call me’ to: 083 843 6764
Fax: 0800 436 7329

Prospective Members :
SMS : your PERSAL/PERSOL number to 083 450 4367 and a GEMS call centre agent will call you at a convenient time.
Email : join AT gems.gov.za

Healthcare Providers :
GEMS Call Centre: 0860 436 777 (View the Call Centre IVR Flow Chart for Providers)
Fax: 0861 00 4367
Email: enquiries AT gems.gov.za

HR Practitioners :
Email: premiums AT gems.gov.za

Media :
Media enquiries can be referred to Martina Nicholson Associates.
Email: martina AT mnapr.co.za

GEMS Walk-in Centres Address

Province Street address

East London


Shop LG36, Lower Level, Gillwell Shopping Centre, Cnr Gilwell Road and Fleet Street

Savoy Complex, Unit 11and 12A, Nelson Mandela Drive





Bloem Plaza, Shop 124, Charlotte Maxeke Street

Gold Fields Mall, Shop 51A, Cnr Strateway and Buiten Street




Pretoria- Arcadia


Traduna House, 118 Jorrisen Street, Ground Floor, Cnr. Jorrisen and Civic Boulevard (opposite Civic Centre)

Sancardia Building, Shop 51Cnr. Stanza Bopape and Steve Biko Streets, Arcadia





Shop 1, 52 Market Street

Unit G3, Metropolitan Centre




eMalahleni (Witbank)


Shop No. 18, Nedbank Centre, 30 Brown Street, Nelspruit CBD

Safeways Crescent Centre, Shop S67, Cnr. President and Swartbos Streets, Die Heuwel






City Mall, Shop 101, Cnr OR Tambo and President Street, Klerksdorp CBD

Mmabatho Megacity, Shopping Centre, Shop 39, c/o Sekame and James Moraka Streets, Mmabatho

Self-help Kiosks Eastern Cape :

Location  Physical Address
GEMS Walk in Centre, Mthatha Savoy Complex, Unit 11 and 12A, Nelson Mandela Drive
Mthatha Nelson Mandela Academic Hospital Umtata Central, Mthatha, 5100
Bisho Department of Health Dept. of Health, Bisho, 5605
* GEMS Walk in Centre, East London 13A Surrey Road, Vincent, East London
Livingston Hospital Standford Rd, Port Elizabeth, 6020
Schuin Villa Pharmacy 322 Cape Rd, Port Elizabeth

Self-help Kiosks Northern Cape :

Location  Physical Address
GEMS Walk in Centre, Kimberley New Park Centre, Shop 14, Bultfontein Wayand Lawson Street
GEMS Walk in Centre, Upington 61A Market Street
Kuruman Palmae Pharmacy Shop 9, Palmgate Shopping Centre, 22 Main Street, Kuruman, 8460

Self-help Kiosks Western Cape :

Location  Physical Address
GEMS Walk in Centre, Cape Town Constitution House, 124 Adderley Street
Pollsmoor Correctional Services Steenberg Rd, Tokai, Cape Town
Khayelitsha Alpha Pharmacy Plot 40805, Site B, Nonkqubela Link, Sulani Dr, Cape Town, 7784
GEMS Walk in Centre, Worcester Mountain Mill Shopping Centre, Shop 125 A and B, Mountain Mill Drive
Medical Centre Pharmacy, George Cnr York Street and Gloucester Lane, George, 6529
Paarl Dischem Pharmacy Shop 95, Paarl Mall, Cecilla Road and Nuwe Vlei Street, Paarl, 7620
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Add a Comment

    WHAT TIME DOES YOUR Constitution House, 124 Adderley Street OPEN PLEASE?

  2. Nomaswazi Mbayo

    Hello there I’ve been trying to apply….I’m working at Naledi clinic you promised to send us somebody to us ….so can you help me apply

  3. R.R. NAIDOO

    I joined GEMS in August of 2020. Since then I am struggling to get my doctors medicines registered on chronic. She is a combined kidney and liver transplant patient. In fact she should be on PMB. Every time I call I am transferred from pillar to post with no success. I was with Bonitas for over twenty years and never experienced such poor service.

  4. Mzamo Vika


    My mother was a member of GEMS, she then died in 2015. GEMS deducted after she died for more than 10 months from her account (Pensioner), East London London requested me to submit all required docs in Nov 2019 for refunds up today waiting. I visit GEMS office every Fridays since and they lied every Fridays telling me that their National Office is the that is not assisting. In old days GEMS was not like this isandla sethu siyacaca xa sikhona.

    Please assist


    I send a E-mail on the 20 November to upgrade to EMERALD. I received an E-mail from
    enquiries office that I should apply for upgrading before 13 December 2019.
    I resend my E-mail of the 20th November 2019 to enquiries for upgrading to EMERALD but did not receive any reaction from the offices yet.
    My application to upgrade to EMERALD is now outstanding for more that 2months!!!
    Please help me to finalize this matter ASAP.
    MEMBER NR: 01001184

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