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GEMS Customer Call Centre Number : Government Employees Medical Scheme

Name of the Company : GEMS
Head Office : Cape Town
Industry : Government
Service/Products : Public Services, Medical Scheme Services
Website : https://www.gems.gov.za/default.aspx?Am2H2c8HiYZq6TBN0lnaknVsgryrQj5bkX8tm2Za8D0=

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GEMS Customer Call Centre Number

Members :
General Enquiries :
GEMS Call Centre : 0860 00 4367 (View the Call Centre IVR Flow Chart for members)
Fax : 0861 00 4367

Related / Similar Post : GEMS Government Employees Medical Scheme Claims Process

Emergency number : 0800 44 4367 (available 24-hours)
Confidential fraud line : 0800 21 22 02
Email : enquiries AT gems.gov.za

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GEMS Call Centre operating hours :
** Monday to Friday 08h00 – 17h00
** Saturday 08h00 – 12h00

GEMS E-mail Address

General enquiries: enquiries AT gems.gov.za
Chronic authorisations: chronicauths AT gems.gov.za
Chronic medicine supply: chronicdsp AT gems.gov.za
Compliments: compliments AT gems.gov.za
Complaints: complaints AT gems.gov.za
Events: events AT gems.gov.za
HIV/AIDS: hiv AT gems.gov.za
Hospital: hospitalauths AT gems.gov.za
Suggestions: suggestions AT gems.gov.za

GEMS Contact Address

Postal Address :
GEMS,
Private Bag X782
Cape Town, 8000
Call: X782

Confidential HIV/Aids line :
Tel: 0860 436 736
Send a ‘please call me’ to: 083 843 6764
Fax: 0800 436 7329

Prospective Members :
SMS : your PERSAL/PERSOL number to 083 450 4367 and a GEMS call centre agent will call you at a convenient time.
Email : join AT gems.gov.za

Healthcare Providers :
GEMS Call Centre: 0860 436 777 (View the Call Centre IVR Flow Chart for Providers)
Fax: 0861 00 4367
Email: enquiries AT gems.gov.za

HR Practitioners :
Email: premiums AT gems.gov.za

Media :
Media enquiries can be referred to Martina Nicholson Associates.
Email: martina AT mnapr.co.za

GEMS Walk-in Centres Address

Province Street address
EASTERN CAPE

East London
Mthatha

 

Shop LG36, Lower Level, Gillwell Shopping Centre, Cnr Gilwell Road and Fleet Street

Savoy Complex, Unit 11and 12A, Nelson Mandela Drive

FREE STATE

Bloemfontein

Welkom

 

Bloem Plaza, Shop 124, Charlotte Maxeke Street

Gold Fields Mall, Shop 51A, Cnr Strateway and Buiten Street

GAUTENG

Braamfontein

 

Pretoria- Arcadia

 

Traduna House, 118 Jorrisen Street, Ground Floor, Cnr. Jorrisen and Civic Boulevard (opposite Civic Centre)

Sancardia Building, Shop 51Cnr. Stanza Bopape and Steve Biko Streets, Arcadia

LIMPOPO

Polokwane

Thohoyandou

 

Shop 1, 52 Market Street

Unit G3, Metropolitan Centre

MPUMALANGA

Nelspruit

 

eMalahleni (Witbank)

 

Shop No. 18, Nedbank Centre, 30 Brown Street, Nelspruit CBD

Safeways Crescent Centre, Shop S67, Cnr. President and Swartbos Streets, Die Heuwel

NORTH WEST

Klerksdorp

 

Mafikeng

 

City Mall, Shop 101, Cnr OR Tambo and President Street, Klerksdorp CBD

Mmabatho Megacity, Shopping Centre, Shop 39, c/o Sekame and James Moraka Streets, Mmabatho

Self-help Kiosks Eastern Cape :

Location  Physical Address
GEMS Walk in Centre, Mthatha Savoy Complex, Unit 11 and 12A, Nelson Mandela Drive
Mthatha Nelson Mandela Academic Hospital Umtata Central, Mthatha, 5100
Bisho Department of Health Dept. of Health, Bisho, 5605
* GEMS Walk in Centre, East London 13A Surrey Road, Vincent, East London
Livingston Hospital Standford Rd, Port Elizabeth, 6020
Schuin Villa Pharmacy 322 Cape Rd, Port Elizabeth

Self-help Kiosks Northern Cape :

Location  Physical Address
GEMS Walk in Centre, Kimberley New Park Centre, Shop 14, Bultfontein Wayand Lawson Street
GEMS Walk in Centre, Upington 61A Market Street
Kuruman Palmae Pharmacy Shop 9, Palmgate Shopping Centre, 22 Main Street, Kuruman, 8460

Self-help Kiosks Western Cape :

Location  Physical Address
GEMS Walk in Centre, Cape Town Constitution House, 124 Adderley Street
Pollsmoor Correctional Services Steenberg Rd, Tokai, Cape Town
Khayelitsha Alpha Pharmacy Plot 40805, Site B, Nonkqubela Link, Sulani Dr, Cape Town, 7784
GEMS Walk in Centre, Worcester Mountain Mill Shopping Centre, Shop 125 A and B, Mountain Mill Drive
Medical Centre Pharmacy, George Cnr York Street and Gloucester Lane, George, 6529
Paarl Dischem Pharmacy Shop 95, Paarl Mall, Cecilla Road and Nuwe Vlei Street, Paarl, 7620

Some Important Information From Comments

Comments:
1. I joined GEMS in August. Since then, I am struggling to get my doctors medicines registered on chronic. I am a combined kidney and liver transplant patient. In fact, I should be on PMB. Every time, I call I am transferred from pillar to post with no success. I was with Bonitas for over twenty years and never experienced such poor service.

2. I have spoken to the call centre three times. My problem is still not solved. Explained my problem twice through phone and asked to speak to supervisor. I was refused to do so. I had to do explain my problem again and after holding on for 17 minutes, he came back and said he sent e-mail to a supervisor to contact me. I gave my cell number as I knew I was not in later the the day. Then somebody phoned the practice and said she did not know what my problem is! I am desperate to solve this problem.

Benefits of GEMS Scheme

The GEMS scheme provides a range of healthcare benefits, including medical, hospital, chronic medication, maternity, preventative care, and wellness benefits. The scheme also includes additional benefits such as funeral cover, disability cover, and access to certain value-added services, such as wellness programs and disease management programs.

15 Comments
Add a Comment
  1. Rehana Moosa

    Good day, I have been trying to contact Gems on 086000 4367 for weeks now. The number DOES NOT exist.

    please contact me urgently or alternatively please send me a contact no. where I can speak to somebody please.

  2. Judy Conradie

    I have tried to contact GEMS on the number 086000 4367. The number DOES NOT exist. How can that be? POOOOR service.

  3. robocup

    have you encounter eternal.com by a chance – got something for exchange if you care to spare the password

  4. Pauline Mafoko

    I sent email in the beginning of December 2022 to ask for the Medical certificate but even now no response so I think the scheme is not serving me well . Sars is waiting for me to submit. I don’t know what is happening .Communication is dead. So pls attend our request pls

  5. Anonymous

    Good Evening
    My gems number is 000068791 and would like to add another dependent, how much could you charge gor adding another dependant
    Thank you

  6. Ronald

    You are the epitome of bad customer realtions

  7. Nonhle Masiteng

    I went to see a dentist today and I was told I have resigned from medical aid I don’t know how because I didn’t resign can you explain how that happn and fix it please.this medical aid it’s new I applied for it last and it’s started working this year
    Member nr:001718456

  8. Anonymous

    What is happening at Gems these days??? Calls cut, no reimbursements, delay tactics ….Sinking ship. NO SERVICE!!!

  9. Thembisile

    Hi I Sent an email to change the Dr cause are recently moved to a new town with no response

  10. LIZETTE GOOSEN

    I HAVE SPOKEN TO THE CALL CENTRE THREE TIMES. MY PROBLEM STILL NOT SOLVED.EXPLAINED TO TWO PEOPLE AND EXPLAINED MY PROBLEM TWICE PHONED THIRD TIME AND ASKED TO SPEAK TO SUPERVISOR. WAS REFUSED TO DO SO. HAD TO DO EXPLAIN MY PROBLEM AGAIN AND AFTER HOLDING ON FOR 17 MINUTES HE CAME BACK AND SAID HE SENT E-MAIL TO A SUPERVISOR TO CONTACT ME.GAVE MY CELLNUMBER AS I KNEW I WAS NOT IN LATER THE THE DAY. THEN SOMEBODY PHONED THE PRACTICE AND SAID SHE DID NOT KNOW WHAT MY PROBLEM IS! I AM DESEPRATE TO SOLVE THIS PROBLEM. PRACTICE 0354236.

  11. MARIANNE

    WHAT TIME DOES YOUR Constitution House, 124 Adderley Street OPEN PLEASE?

  12. Nomaswazi Mbayo

    Hello there I’ve been trying to apply….I’m working at Naledi clinic you promised to send us somebody to us ….so can you help me apply

  13. R.R. NAIDOO

    I joined GEMS in August of 2020. Since then I am struggling to get my doctors medicines registered on chronic. She is a combined kidney and liver transplant patient. In fact she should be on PMB. Every time I call I am transferred from pillar to post with no success. I was with Bonitas for over twenty years and never experienced such poor service.

  14. Mzamo Vika

    REFUND

    My mother was a member of GEMS, she then died in 2015. GEMS deducted after she died for more than 10 months from her account (Pensioner), East London London requested me to submit all required docs in Nov 2019 for refunds up today waiting. I visit GEMS office every Fridays since and they lied every Fridays telling me that their National Office is the that is not assisting. In old days GEMS was not like this isandla sethu siyacaca xa sikhona.

    Please assist

  15. CMW BOTES

    I send a E-mail on the 20 November to upgrade to EMERALD. I received an E-mail from
    enquiries office that I should apply for upgrading before 13 December 2019.
    I resend my E-mail of the 20th November 2019 to enquiries for upgrading to EMERALD but did not receive any reaction from the offices yet.
    My application to upgrade to EMERALD is now outstanding for more that 2months!!!
    Please help me to finalize this matter ASAP.
    MEMBER NR: 01001184

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