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Aramex South Africa Customer Support Number

Name of the Company : Aramex South Africa
Industry : Logistics And Transportation Solutions
Service/Products : Domestic & International Services
Website : https://aramex.co.za/

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Aramex Customer Support

If you need any further assistance, please Contact Aramex Customer Support
or email at jnbinfo AT aramex.com.

Related / Similar Contact : FedEx Express South Africa Customer Service

Aramex Customer Contact Address

Aramex Customer Contact Addresses are given in the below table

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Branch Address Tel Fax
bloemfontein Cnr Alpha and Kraal Streets, Old East End, Bloemfontein 051 411 4999 051 447 3986
cape town 3 Platinum Crescent, Milnerton, Cape Town 021 526 8600 021 551 8259
cape town logistics centre Unit 2, Western Province Park, 17 Agric Street, Goodwood, Cape Town 087 353 0252 086 203 2693
durban 28 Island Circle, River Horse Valley Business Park, Effingham, Durban 031 581 5800 031 569 6206
east london 10B Electron Road, Woodbrook, East London 043 736 1083 086 219 8050
george 2 Glaze Street, George 044 874 0660 044 874 0650
johannesburg
(domestic & international)
1 Quark Crescent, Linbro Business Park, Sandton, Johannesburg 011 457 3000 086 237 8915
johannesburg logistics centre
(warehousing & freight)
c/o Avalon & Glastonbury Roads, Longmeadow Business Park, Westlake View 011 974 1717 011 974 2240
kimberley 5 Hornby Road, Turner Road Area, Kimberley 053 841 0382 053 841 0369
nelspruit Unit No 2, 9 Stinkhout Crescent, Nelspruit 013 752 3993 013 752 5929
pietermaritzburg 48 Victoria Road, Pietermaritzburg 033 342 6756 033 345 6458
polokwane 26 Platinum Street, Ladine, Polokwane 015 297 7798 015 297 7880
port elizabeth Unit 1, Aero Industrial Park, Boeing Road, Port Elizabeth 041 581 4612 041 581 0448
pretoria 212 Propshaft Street, Samcor Park, Silverton, Pretoria 012 742 0300 012 742 0332
richards bay Unit 1, 73 Dollar Drive, Richards Bay 087 350 0657 086 542 9241
rustenburg Unit 1, Memorial Park, Ruby Sands Road, Rustenburg 014 596 7775 014 596 7707
stellenbosch 4 Bell Street, Stellenbosch 021 887 8160 021 887 2591
vaal triangle 9 Rabie Street, CE 6, Vanderbijlpark 016 933 4297 016 931 3550

FAQ On Aramex

Frequently Asked Questions (FAQ) On Aramex

Do you supply packaging?
We supply a specialised plastic flyer bag for all your courier related items, as well as a cardboard envelope for your international documents. These elements are supplied free of charge. We also supply generic and customised packaging solutions to suit your specific needs.

When is a delivery or collection classified as “After-Hours”?
A delivery or collection is classified as being after-hours if it is affected between 17h30 and 07h30 on working days or over weekends between 13h00 on Saturday and 07h30 on Monday morning. Deliveries on a Public Holiday are also regarded as an after-hours service.
An after-hours delivery will attract an After-Hours Surcharge.

Will Aramex South Africa deliver on weekends?
We operate 24-hours across the country and can deliver your parcels whenever you require. Weekend and Public Holiday services can be arranged with your nearest Aramex South Africa station, at an additional cost. We also offer special trip services to remote and regional areas.

Does Aramex South Africa deliver shipments internationally?
Yes. We have in excess of 330 Aramex stations worldwide and can arrange collections and deliveries across the globe.

Can Aramex South Africa transport live animals?
No, we do not have the specialised resources or infrastructure to do so.

Can I receive invoices more frequently than once per month?
Yes, weekly invoices are available should you prefer. In addition, we are able to provide you with official statements and invoices via our website (through a secure login).

Can Aramex South Africa deliver to a P.O. Box address?
No. We need to deliver to a physical address and, for security reasons, a signature of acceptance is required for every delivery.

Will Aramex South Africa collect from another company and charge it to my account?
Yes. However, the account holder themselves must place the collection with Aramex South Africa so as to ensure your account is not used by unauthorised individuals.

How will I recognise an Aramex South Africa courier?
Our couriers are always in full uniform and carry an Aramex South Africa ID tag bearing their photograph.

81 Comments
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  1. Nonomde

    I send my parcel on 20/06/2022 until 24/06/2022 the tracking number still unknown.
    I agree with this comments that the company is scamming us our money and parcels.

  2. PHUMLANI LATHA

    TRACKING NUMBER,GUE14900 I have been waiting for my order since 15/06 and today is 23/06 still not delivered. it already pass the 7 days mark as Aramex mandate.

  3. Cundy

    This is the most pathetic unprofessional courier service ever. Somerset west PostNet is just as pathetic at delivering the service . The assistant in PostNet told me I can track the parcel. ? How . Like good courier companies I get an email or message etc to track and when and who it was delivered to . Not with this company . I paid 566 for same day urgent delivery with the most pathetic service ever. I had to call PostNet the next day to find out if it was delivered . I got a mail saying it was Loraine who took the delivery. Not even a time! Who is Lorraine? On Monday I follow up with the recipient who did not get it!! She didn’t even know Lorraine! I then called PostNet back and they initially kept on Saying “ it was delivered to Lorraine – by the time you requested.” They couldn’t tell me when or what her surname is . I complained to the shop assistant, he is a foreigner I do t know his name . And he saud they did nothing wrong ! Only later after all my attempts to I get a copy of the delivery slip. Why must I beg and follow up?? Absolutely disgraceful

  4. BM Mosibi

    Where’s my package?
    Here’s my tracking number:BUFZA4050269819YQ

  5. KARIN HUMAN

    ONE PARCEL – HANDED IN PICK ‘N PAY LIGHTHOUSE UMHLANGA. GOING TO GORDONS BAY. HAS DISAPPEARED WITHOUT A TRACE FOR 6 DAYS.

    MY OTHER PARCEL – HANDED IN AT CHECKERS GORDONS BAY – GOING TO POTCHEFSTROOM. DELIVERED TO UNKNOWN PERSON AND NOW GONE.

    WHAT THE HELL

  6. PUMLA

    I SENT A PARCEL ON THE 01 APRIL 2022.PARCEL STILL HAS NOT BEEN RECEIVED THIS IS PATHETIC SERVICE HONESTLY NO FEEDBACK FROM YOU CUSTOMER CSERVICE

  7. S Z

    This is worst service!!

    Where is my parcel !!! online checking : Attempted delivery – customer not available – delivery rescheduled !!

    How can: customer not available ???

    No body phone me !!

    I WILL NEVER EVER USE AGAIN …

  8. LAST

    I AM NOT HAPPY WITH ARAMEX THEY SEND ME THE WRONG PARCEL MY TRACKING NUMBER DBP47032060511 I HAVE PHONED THEM THEY SAID THEY ARE GOING TO CALL ME NOW ITS 2 WEEKS IF I CALL THEM THEY SAID CANDY IS GOING TO CALL ME I LL NOT USE THIS COURIER ANYMORE THEY ARE FULL OF SHIT

  9. Bernadette Theron

    Agree totally with all these
    negative comments about Aramex courrier service. Actually do not know how they can still be in business.
    I sent a parcel to Rooihuiskraal in Pretoria on 22 March 2022 and up to date, 20 April 2022, it has not been delivered! They cannot give me answers as to where my parcel is and is not even coming back to me! Please don’t EVER use Aramex… you are going to be on the losing side all the way!

  10. S Luthuli

    Worst courier service company! Durban branch Call centre consultants (Rishaal/ virentia – lady) are liars and rude. My husband has been waiting for his order since last week. Yesterday we called them several times and they would say “the driver is almost there” each time we called till this minute still parcel has not been delivered.

  11. CodeGeek

    the worst logistics company in sa.

  12. Helen

    I been waiting for 4 days for my parcel. Everyday I get a msg to say it will be delivered today – got that for 4 days …..still waiting.
    Very dissapointed with Aramex.

  13. C Swart

    Absolutely NO customer service. You cannot get any assistance with any query. Definitely not a services to be used.

  14. Linda Grobler

    DBP46061964852 please help no trace of this parcel contact this number for the parcel

  15. Linda Grobler

    HI JOHANNA KGOWE FROM THABAZIMBITHABAMALL AT PICK N PAY. I HAVE A CUSTOMER NAMED LINDA GROBLER EMAIL grobler.linda AT gmail.com its been a month now since this customer send her parcel and there is no trace of the parcel since then please help

  16. Michele Gillbee

    VERY ANNOYED. Couriered documents from Postnet Karaglen on Friday to be delivered in Ireland by Wednesday. On tracking Aramex Ireland incorrectly told me the legal documents were in London yesterday.On calling today THEY HAVEN’T LEFT SANDTON and it’s Tuesday. Aramex tracking is not updated since Saturday. This is a deportation situation due to Aramex’s mess. I will never use Aramex again.

  17. Salmina

    I am unable to track my courier
    Aramex DBW47149157230

  18. mtia953"gmail.com

    please help me , i cant track my parcel DBW47149565153

  19. Rue

    Bad service. Don’t courier through POSTNET cos they handover to ARAMEX. I tried getting my parcel back after failed delivery and Postnet said they can not do anything about it. They lie that they tried callined receiver and delveiry was attempted. They just pass through and keep the stuff at theyir warehouses and mix them all up in there. They do no not answer calls at all. I have requested that th epackage be returned since receiver alredy left and is no longer available at the address. How are they still in businnes and not sued for fraud and bad services?

  20. Elize Niehaus

    DBW47152321171 – please contact me with regard to my order.

  21. Simone Olivier

    if you ever send a parcel through Click way part of Aramax, just don’t. I requested a parcel to be uplifted, they couldn’t find my address, a very easy address on Sloan Street, not very hard to find. I responded with a very specific address, company name etc, they requested my company name again, and then kept on saying I don’t respond, I phone Aramax, they tell me to email them with my contact number, that is on the waybill, why send them an email with my contact number if they don’t even get my emails. If it take them a week to not collect my parcel, how long will it take to deliver the parcel. I’m sending it post office now.. Cheaper and more reliable. I will take the fees paid to nor collect as schooling fees. Never again.

  22. Tumi

    The worst service I have ever experience. This company might as well close down because they honestly do not care about service delivery at all!
    #Appalling!

  23. Matseko

    My order from Shein has been stuck in customs from 30th November till today and funny enough I was given a fine of about R500 rand on top of that paid duties and all that but I still havet received my package when I track it it keeps on going back and forth the same place I’m failing to understand how,if it was possible we were either suppose to be given a platform to fetch our goods either from post office or elsewhere

  24. E du Plessis

    When I look at the reviews on this company, and consider that, together with the the experience my wife is going through with Aramex, I cannot help but think that this company scams people out of the goods they are supposed to carry for their customers. It’s theft on a grand scale.

    They don’t only steal your money, they steal your goods as well. My wife sent a parcel from Winklespruit to Pinetown. According to Aramex, the parcel has been delivered, but when asked for proof of delivery they ignore you. They are 10 times worse than the Post Office, and that is saying something.

  25. Tania

    My parcel was sent 22 Dec from jhb to Florida jhb still not delivered poor service I keep calling they can’t assist me

  26. Mantsho Modisane

    I have ordered at shein and I waited for my order since the 11 of December till today I the status says waiting for custom release since the 22nd of December till today the 28th December p,lease improve your Service.track numbers is 34016799375

  27. Steward Nyadenga

    Aramex you are failing us dismally. My parcel DBP46096XXXXX send on 3 Dec 2021 today 21Dec 2021 not yet reached me why????

  28. Ama

    Can we make sure Aramex ceases to operate here in South Africa because they aren’t loyal at all.

  29. Ellen mapila

    I’ve been waiting for my parcel since the 14th …no correspondence,call centre no one answers..my spirit is broken..I feel like cancelling the wedding…

  30. ANON

    USELESS…….NEVER USE THEM AGAIN

  31. Anonymous

    aramex is useless

    1. Anonymous

      Very useless

  32. Jolene Spies

    How can we arrange to collect our parcel from customs that have been stuck there for almost two weeks and custom fees has been paid on 6 December already. Who can I contact (name and number) at customs?

  33. Vuyolwethu

    Hi I have been expecting my Shein order to arrive on 25 November. Please contact me

  34. Ncami

    I am so disappointed in your company, Aramex. I needed to use the dresses ordered for Friday, the 17th of December and Saturday, 18 December 2021. My order was made on the 26th November 2021. I explained to one of your employees how urgent I needed my order and i even suggested to come and collect it myself at Sandton but no assistance was offered, I was told that customers are not allowed to collect their orders due to Corona. This is so frustrating, worst service ever, I wouldn’t even recommend it to my worst enermy.

  35. Sid cassim

    You advertise a service to deliver packages after clearing your boxes as next business day
    I am still waiting for my package as it is urgent
    Talking to your operator and consultant was in vain
    They are clueless
    My tracking number is Dbp46758482400

  36. Lynette Wood

    To whom it may concern.
    My shipment was sent on 30 November 2021, I tracked it to Sandton the following day.
    I contacted the shipper and they said they would find out what was happening and I was sure Aramex would contact me. No luck and Safetag are now closed for Xmas.
    Following your online tracking and the parcel has been at Sandton for over 14days???
    I will remember never to use your company ever again if I can help it!
    I have been on the a call centre and the line has just none dead.

    DBP 46761347404

  37. Margie McKenzie

    To Whom it May Concern
    Approximately a month ago I bought a sleeve from the Hypermarket in Durban North.
    Today wanting to prepare may Parcel for delivery in PmBurg I was unable to find a Waybill.
    I thought there had been an error so went all the way back to the Hypermarket only to be informed that the format had changed. That I could either use a digital format or had to purchase a Waybill separately at a cost of R20.
    This was not told me at the point of purchasing the Sleeve. My R99 was taken with no explanation of the changes you have seen fit to make
    I was told I had therefore to purchase a Waybill separately if I wanted to get my Parcel sent. Guess what …..no Waybills available!!
    The lady at the till tried to help via my phone (digital) ….. didn’t work.
    The kind lady informed me that in future one has to purchase both the sleeve AND the Waybill as 2 separate items.
    So this week I shall have to go to some of your outlets and try and purchase a Waybill.
    This is not good and I am sure your organisation will have a backlash on this from as number of ordinary folk who have been using your service.
    I certainly will be looking for another Courier service.

  38. Q7 Beckett

    this company is useless and needs to be shut down

  39. CJ Arendse

    My Tracking No is DEC03799565293
    I find Aramex to be a very unreliable courier company. People should stop using them, Maybe then they will improve their service to us the customers. Service is putrid.

  40. Entle

    I have been waiting for my parcel since the 1st till date, no communication nothing. Worst service

  41. Amahle Mabizela

    Hi I placed an order at SHEIN and they told me to expect it on the 8 of Dec today’s date is the 10th of December. I need my order before the 12th of December can you please hurry up you service poor

  42. Lebo

    Good day,

    Since I dropped my package yesterday (07 December 2021)I haven’t got any feedback that includes my tracking number,

    My waybill is DBP4609582203

  43. Lucinda

    I’M still waiting for 4 overnight packages since 30/11/2021!!!
    DBP46758838755
    DBP46758838744
    DBP46758866125
    DBP46758799695

  44. Bianca Parsotamo

    HELLO PLEASE EMAIL ME MY ORDER SO I CAN PAY, I need to return to my country (Mozambique on Monday) and I need my order urgently or honestly I will have to talk to the police to help me with this problem. I’ve always had it, why do you guys do that?? you cause a lot of problems for customers, tracking number 34016104065

  45. Suren

    Shipment Number : DBP 467 604 85 332 , was thrown in the bin after driver tried to delivery the document after business hours. The document was out for delivery for three days before it was throw in the bin. Excellent job Aramex.
    I was told to contact the driver to solve the problem.

  46. Dimakatso

    I don’t have much to say about this company because I doubt they read our comments all I can say is to plead with SHEIN to use another courier company like Buffalo because this aramex doesn’t take their customer serious at all bad bad service I have ever experienced in my life.

  47. Chane

    PPA5123154612 sent parcel out on the 23rd November 2021 still waiting for a answer form post net on when the client will be receiving the parcel.
    Post net says its a delay from Aramex and that there is no way of communicating as a email needs to be sent two days now still waiting on Aramex to come with a answer as to where the clients parcel is? the date is 7/12 14 days from date of collection still no delivery or positive feedback

  48. Poppy

    Hi

    I placed and order on 29.10.2021 today its the 02.12.2021 yet still no delivery.
    tracking number 34013698246

  49. A GOVENDER

    I am still awaiting this package delivery DBP 46097081995. It was given to aramex for delivery in August and it is now December. Will I get it next YEAR?????

  50. Rudi Watson

    After ordering my profile is being updated with fake phone calls that are purported to have not been answered plus updates of messages have been sent but no answer. Meanwhile, I never received any of that plus I still don’t have my order too. This is ridiculous, preposterous and insane.

  51. Nandisa Qosholo

    I am not happy with the service cause I got a package when I called to found out where is it was my calls were never picked up and they call me days later to tell me that my package was stolen and they can’t do nothing about it . I spent a lot of money on that shipment for it to be stolen and they call me days later. I need a better Explanation and services in a way forward. Cause I wanna know what will they do now. Cause I need that package or something I never knew that Aramex starting stealing packages

  52. Ongezwa

    So disappointed in you guys, I have just recieved an email that my parcel has been delivered to the wrong adress and there was no one at my address yet it’s a busy place because it’s my workplace address .

  53. Wendy

    I’m very disappointed at Aramex!!! My status keeps on changing the estimated delivery date to “network update at JNB under processing at operation facility” it’s been two weeks, tried to reach them with no success, this is really frustrating. Worse corier company ever

  54. Bulela

    I am very disappointed and angry at aramex. I tried reaching out to them about my parcel I even went to the company it self. They told me that they will send me a link valid for an hour to pay but I have not recieved any. I tried calling them and they said they will get back to me to next day. My phone has been with me since nothing is coming. I emailed them but I recieved a message saying my email has been rejected. I really don’t know what to do anymore 😩.

  55. Mpho Frangeni Pitso

    Amarex does not help shein customers at all and shein should change courier company

  56. Khanyisile

    Good afternoon Aramex courier I am so \irritated, annoyed I just have mixed emotions.On the 3rd of October 2021 I placed an order on shein I was given the dates when my package will be delivered on the 22nd to the 25th of October.I called, insulted shein about my package not knowing that ARAMEX has my package i called your company to find out where is my package because it was the 26th October, you told me my package is in clearance I would get it the following day I called again it’s late my package has not arrived so I kept saying maybe it’s coming let me be quite for a while I called again on on Saturday to ask why is clearance taking so long you have the never too Tell me that i have to pay for my customs after a week heading to 2 weeks it has not arrived I paid on Sunday morning sent the proof of payment to Aramex.monday was a voting Day I get it my package was supposed to arrive yesterday I don’t get why you keep on sending me emails that it will arrive on this day this time so I don’t get why you telling customers that but dololo. I am \angry at how you do your work.

    Your service really sucks I hope shein changes the courier company nx

    Rgds Khanyisile

  57. ntshepeng

    I am so dissapointed with your poor services. its been 5weeks now i am waiting for my order intsant they email me to pay R513 which i dnt know what is it for. i am still waiting for my order please anyone assist me

  58. Brian

    The weblink, mail to me does not work, I then e-mail Aramex, based on mail they gave , simply no-response, its like a Bermuda triangle : Is anyone home?

  59. Aneesa

    Worse service ever!!! All emails go into a black hole. Been following up continuously but no joy. Aramex customer support is non existent.

  60. Danny

    Worst service yet….. can not deliver to client now I have to pay again to courier….

  61. Anonymous

    aramex service is really deterioting, the parcel takes two weeks to be delivered,

  62. Lesufi dimakatso

    Aramex is so unprofessional and doesn’t treat its customers good at all, i have been waiting for my parcel since 09 September 2021 today is 29 September 2021, they didn’t deliver my percel and they are not even answering the phone, worst customer service ever

  63. Anonymous

    Aramex service is so annoying shame, it been a week since my package was supposed to be delivered. Been trying to reach them but they keep telling me that it will be delivered. Ai ai aramex 🚮

  64. Anelisa Ntsinde

    I am so upset. I have been waiting for a parcel since the 10th of Sept and there has still been no communication from Aramax Bloemfontein.

  65. Vhadawu

    The communication service at Aramex is horrenous.
    I had a priority shipment on July so I can receive my shipment on 2 August.
    Since then it has been back and forth emails and phone calls with no success.
    When I check on Aramex online tracking.
    Twenty-five days late, on 27 August it said “Shipment Cleared – On its way to Aramex Destination Facility”. When I contacted Aramex on 30 August, they told me the shipment will be on the next day delivery route.

    On 31 August, I tried contacting Aramex with no success.
    On 1 September, when I finally managed to contact them.
    They told me the shipment is at Customs Clearance.
    The status on the Aramex online tracking, changed back to “Shipment is under customs inspection process”.
    The shipment is a present for a wedding on Saturday 4 September, so it is likely I have to find alternative temporary rings for Saturday.

  66. Linda Geldenhuys

    Good Morning,

    I have a SERIOS complaint against the courier ARAMEX which has been used for my parcel delivery.

    On the 17th August I received an SMS from Notmbizandile requesting my ID number which I provided on the morning of the 18th August. I then followed up with an email (see below).

    On the 19th August, I called Aramex to check on the delivery status of the parcel and was told be a gentleman that it was currently in Customs Clearance and would probably be out on delivery for Monday (23rd), Tuesday (24th) latest (as an experienced Supply Chain Manager in South Africa, I am well aware of the delays in Customs clearance etc) and thanked the gentleman for his update.

    On Tuesday morning @ 10.17 I called Aramex again to find out what time I could expect the delivery. A very rude lady told me that the goods had not yet been cleared and were still in Customs. She told me I could expect delivery on Wednesday (25th) latest Thursday (26th). As previously mentioned, I am well aware of dealing with Customs in South Africa and can understand the delays. What I cannot accept is the rudeness of the people. As the customer I expected a courteous response to my query – not to be treated like s “bad smell”.

    On Thursday (26th August) afternoon at 13.56, I received a call from a man asking me ”HAS MY DRIVER BEEN THERE”. Rather taken aback by the rude an abrupt manner, I asked the man where he was calling from. His response was “ARAMEX, has my driver been”. Obviously my response was negative as no driver had been to deliver and no one from ARAMEX had called ahead. I then asked him when I could expect his driver to arrive. His response was that he would call the driver and get back to me. After two hours, no one had called back so I then called the number of the rude man looking for his driver 073 434 3098 and asked the man where his driver was. He again responded that he would call the driver and get back to me.

    It is now Monday morning on the 30th August, I have not had a call from ARAMEX advising me of when, when or what is going to be delivered.

    This has left an extremely bad tase in my mouth and make me seriously reconsider Internet purchases. In my 32 years experience of being a Supply Chain Manager, Logistics Manager (Imports and Exports), Warehouse and Reverse Logistics Manger and Transport Manager I have NEVER come across such bad service from a courier company. Rude staff with no telephone etiquette is totally unacceptable when dealing with customers.

    ARAMEX should surely get their house in order.

    Yours faithfully,

    Linda Geldenhuys

    1. Anonymous

      I believe Aramex.com is the legit Aramex company since I have been receiving parcels at ease. Aramex.co.za is a scam site that pretends to be the legit Aramex courier company. Note: Never send money to anyone that sends an SMS to you as ARAMEX only sends an SMS to confirm there is a delivery vehicle on its way.

      I just tried calling the Aramex.co.za Sandton Branch number then noticed that the telephone number is registered with KGDIKGADI Trading Enterprise. So please be careful at all times and Verify all details.

      Regards
      X

  67. METSING

    I’m very much disapointed with the WORST service here in Bloemfontein, my parcel got in Blomfontein from Johannesburg on Friday 9 July 2021, but up to this day (14 July 2021) havent recieved my parcel. Everytime I call I’m told it will be delivered.

  68. Motunrayo Agbetunsin

    I am highly disappointed with your services. I was at home all day waiting for my parcel, cancelled all appointments to avoid excuses yet parcel was not delivered. You updated on your system that delivery was attempted but customer was not home. There was no phone call from your driver at all. Please kindly give me a contact to track my parcel as the parcel is very important.

  69. Christopher

    Hi provide me with your whatsapp number send to my email:

  70. Funanani

    Hello
    I sent parcel to Polokwane but the receiver never got the parcel but when l track it’s saying delivered, how possible is that when the parcel is delivered but the receiver never got the call. Where’s my parcel

  71. Funanani

    Am really disappointed in aramax, l really thought it was good but my percel was delivered to the wrong person and they never call the number on the receipts of the right person to collect so l just wasted my money and my parcel l don’t know where is it. How is that even possible.

  72. LEBO

    On Tue, Jun 22, 2021 at 03:32 PM, “Lebo Athome” wrote:
    when will it arrive so that i cn tell the phone to be on. since you service phone and donot deliver

    On Tue, Jun 22, 2021 at 03:29 PM, “Manasharie” wrote:
    It will done

    On Tue, Jun 22, 2021 at 03:28 PM, “Lebo Athome” wrote:
    I DONT WANT ACKNOWLEDMENT I WANT ASSURANCE THAT IT WILL BE DONE

    On Tue, Jun 22, 2021 at 03:27 PM, “Manasharie” wrote:
    It means i acknowledged what you said

    On Tue, Jun 22, 2021 at 03:25 PM, “Lebo Athome” wrote:
    WHAT DOES NOTED MEAN TELKOM

    On Tue, Jun 22, 2021 at 03:25 PM, “Manasharie” wrote:
    noted

    On Tue, Jun 22, 2021 at 03:24 PM, “Lebo Athome” wrote:
    HELLO

    THE SENDER HAS A PHONE

    YOU WILL BE ABLE TO GET HOLD OF HER.

    PLEASE RETURN TO SENDER

    On Tue, Jun 22, 2021 at 03:15 PM, “Lebo Athome” wrote:
    CAN YOU RETURN THE PARCEL TO SENDER PLEASE

    On Tue, Jun 22, 2021 at 03:00 PM, “Lebo Athome” wrote:
    lies. since thursday

    I WANT MY PARCEL

    NOW

    On Tue, Jun 22, 2021 at 02:59 PM, “Manasharie” wrote:
    I dont know what else i can say to you that will make this situation better other than advising you this will be delivered

    On Tue, Jun 22, 2021 at 02:56 PM, “Lebo Athome” wrote:
    so you dont have a hone but you expect me to have a phone for you to courier

    hellooooooooo

    On Tue, Jun 22, 2021 at 02:55 PM, “Manasharie” wrote:
    I was just advising you because you asked ne about a phone

    Lebo as advised i have emailed the team to ensure this is delivered today

    If this is not you are most welcome to take this further

    On Tue, Jun 22, 2021 at 02:54 PM, “Lebo Athome” wrote:
    do you call the people at the branches. do you thinki dont know if this is a live chat.

    i just posted on hello peter and will post on facebook

    On Tue, Jun 22, 2021 at 02:53 PM, “Manasharie” wrote:
    This is a Live chat .. we email and chat to the customers and branches

    we have no fones as we are working remotely

    On Tue, Jun 22, 2021 at 02:52 PM, “Lebo Athome” wrote:
    2 min over

    do you even have a phone

    On Tue, Jun 22, 2021 at 02:49 PM, “Manasharie” wrote:
    checking how far

    On Tue, Jun 22, 2021 at 02:43 PM, “Lebo Athome” wrote:
    I WANT MY PARCEL

    NOW

    On Tue, Jun 22, 2021 at 02:42 PM, “Manasharie” wrote:
    Hi Lebo

    I have no idea how you can download this

    On Tue, Jun 22, 2021 at 02:41 PM, “Lebo Athome” wrote:
    hellooooooooooooo

    On Tue, Jun 22, 2021 at 02:34 PM, “Lebo Athome” wrote:
    i how do i download this conversation

    On Tue, Jun 22, 2021 at 02:11 PM, “Manasharie” wrote:
    Hi Lebo

    Did anyone attempt delivery to you yet

    On Tue, Jun 22, 2021 at 12:17 PM, “Manasharie” wrote:
    I understand and advised them you cannot take calls

    please lets give them few more minutes

    On Tue, Jun 22, 2021 at 12:16 PM, “Lebo Athome” wrote:
    I’m sure they are trying to call me. this delivery should have been scheduled for 1st thing in the morning

    On Tue, Jun 22, 2021 at 12:07 PM, “Manasharie” wrote:
    I am really sorry lebo

    But the agent assured me delivery will take place by today

    Lets just give them till today and we can advise a way forward

    On Tue, Jun 22, 2021 at 12:02 PM, “Lebo Athome” wrote:
    can i just collect my parcel or return to sender please. you are causing me anxiety attacks

    On Tue, Jun 22, 2021 at 11:53 AM, “Manasharie” wrote:
    Hi Lebo

    On Tue, Jun 22, 2021 at 11:44 AM, “Lebo Athome” wrote:
    hello

    On Tue, Jun 22, 2021 at 10:46 AM, “Manasharie” wrote:
    You will receive this today

    On Tue, Jun 22, 2021 at 10:45 AM, “Lebo Athome” wrote:
    sob
    astonished

    On Tue, Jun 22, 2021 at 10:40 AM, “Manasharie” wrote:
    Its ok

    The team is arranging delivery with the driver and you will receive this by today

    On Tue, Jun 22, 2021 at 10:38 AM, “Lebo Athome” wrote:
    hey its been an hour

    paperclip image.png

    sorry for the screen sot

    On Tue, Jun 22, 2021 at 09:33 AM, “Manasharie” wrote:
    +1thanks

    On Tue, Jun 22, 2021 at 09:32 AM, “Lebo Athome” wrote:
    ok

    On Tue, Jun 22, 2021 at 09:14 AM, “Manasharie” wrote:
    Hi Lebo

    apologies .

    I was trying to get hold of the agent who was assisting, he assures me this will be delivered today however i am still confirming time

    On Tue, Jun 22, 2021 at 09:09 AM, “Kim” wrote:
    Hi lebo

    Please hold

    On Tue, Jun 22, 2021 at 09:09 AM, “Lebo Athome” wrote:
    hi its been 30 minutes. any feedback

    On Tue, Jun 22, 2021 at 08:39 AM, “Manasharie” wrote:
    thank you

    On Tue, Jun 22, 2021 at 08:39 AM, “Lebo Athome” wrote:
    ok no problem

    On Tue, Jun 22, 2021 at 08:32 AM, “Manasharie” wrote:
    Good Morning Lebo

    I will follow up and advise you accordingly

    Please allow me few minutes and i will assist

    On Tue, Jun 22, 2021 at 08:30 AM, “Lebo Athome” wrote:
    morning hope you had a good evening. any update

    On Mon, Jun 21, 2021 at 04:04 PM, “Manasharie” wrote:
    Hi Lebo

    I understand and i know this is frustrating however i am trying to assist and get this shipment delivered to you, however the team in Pretoria is not providing any update right now

    I have requested feedback and will update you

    On Mon, Jun 21, 2021 at 03:57 PM, “Lebo Athome” wrote:
    how r they going to do that

    the whole day really

    since tuesday. im reallyirate now

    On Mon, Jun 21, 2021 at 03:57 PM, “Manasharie” wrote:
    I have been liaising with them since this morning

    On Mon, Jun 21, 2021 at 03:57 PM, “Lebo Athome” wrote:
    ill find it.

    On Mon, Jun 21, 2021 at 03:56 PM, “Manasharie” wrote:
    We are not allowed to give out the CEO contact details

    but you can contact the team on 012 7420300

    ALL JNB Customer Service – PRY

    The Pretoria team will get back to you on delivery i assure you on that

    On Mon, Jun 21, 2021 at 03:54 PM, “Lebo Athome” wrote:
    clearly no delivery today.

    CEO contacts please

    On Mon, Jun 21, 2021 at 03:54 PM, “Manasharie” wrote:
    I am confirming for my own purposes to make sure the team will be delivering to the correct address

    On Mon, Jun 21, 2021 at 03:52 PM, “Lebo Athome” wrote:
    whats on ur waybill when you want confirmation of address

    you guys are using delaying tactics and are costing my business

    what is your CEO’s name and email address

    On Mon, Jun 21, 2021 at 03:49 PM, “Lebo Athome” wrote:
    hi i am leaving

    1021 bank avenue

    On Mon, Jun 21, 2021 at 01:47 PM, “Manasharie” wrote:
    Hi Lebo

    Kindly confirm the Centurion address please

    On Mon, Jun 21, 2021 at 12:51 PM, “Manasharie” wrote:
    Hi Lebo

    Kindly confirm the Centurion address please

    On Mon, Jun 21, 2021 at 12:32 PM, “Manasharie” wrote:
    Thank you

    On Mon, Jun 21, 2021 at 12:20 PM, “Lebo Athome” wrote:
    Thank you

    On Mon, Jun 21, 2021 at 12:16 PM, “Manasharie” wrote:
    Yes i have

    On Mon, Jun 21, 2021 at 12:15 PM, “Lebo Athome” wrote:
    did you tell them that client does not have a phone they must not attempt to call but deliver?

    was that instruction cleat?

    CLEAR

    On Mon, Jun 21, 2021 at 12:14 PM, “Manasharie” wrote:
    I am not sure what else i can advise you on

    The info has been provided to the delivery team to arrange and they advised they will, i am only updating you as i am told

    for now i am awaiting delivery status

    On Mon, Jun 21, 2021 at 12:13 PM, “Lebo Athome” wrote:
    oh wow. this does not help me as i have been waiting since thursday parcel was sent on tuesday you promised to deliver at my house it was not done.

    On Mon, Jun 21, 2021 at 12:11 PM, “Manasharie” wrote:
    I have requested feedback and awaiting delivery status

    On Mon, Jun 21, 2021 at 12:10 PM, “Lebo Athome” wrote:
    please ask them

    On Mon, Jun 21, 2021 at 12:10 PM, “Manasharie” wrote:
    i cannot advise on that only the Pretoria branch can and they advised they will arrange delivery by today

    On Mon, Jun 21, 2021 at 12:09 PM, “Lebo Athome” wrote:
    i need date and time

    On Mon, Jun 21, 2021 at 12:08 PM, “Manasharie” wrote:
    kindly note i have advised the team on the above and they will arrange accordingly

    On Mon, Jun 21, 2021 at 12:08 PM, “Lebo Athome” wrote:
    i said im at the premises. i have bben here thursday 8-4 friday 8-3 and tody 8-4. you are not at all attempting to deliver. you are attempting to call me.

    On Mon, Jun 21, 2021 at 12:06 PM, “Manasharie” wrote:
    I understand you do not have a phone, but if the team is unable to deliver this shipment they would need to contact you

    Is there anyone else that can be contacted in case of an emergency to arrange delivery ?

    On Mon, Jun 21, 2021 at 12:02 PM, “Lebo Athome” wrote:
    thank you

    now when can i expect my delivery

    bearing in mind that i do not have a mobile phone. you job is to deliver the goods not to make calls

    On Mon, Jun 21, 2021 at 12:02 PM, “Manasharie” wrote:
    ALL JNB Customer Service – PRY

    012 7420300

    On Mon, Jun 21, 2021 at 12:01 PM, “Lebo Athome” wrote:
    your answer doesn’t help me.

    may i have contact to complain

    On Mon, Jun 21, 2021 at 12:01 PM, “Manasharie” wrote:
    This delivery is in Pretoria – the team is assisting

    On Mon, Jun 21, 2021 at 11:58 AM, “Lebo Athome” wrote:
    what is accordingly you said the same on Friday

    my i have your complaints department contacts please

    paperclip image.png

    On Mon, Jun 21, 2021 at 11:55 AM, “Manasharie” wrote:
    Hi Lebo

    Kindly note i am liaising with the agent that is assisting in arranging delivery to you

    they will arrange accordingly and advise if any issues

    On Mon, Jun 21, 2021 at 11:52 AM, “Lebo Athome” wrote:
    still awaiting feedback. its an hour now

    On Mon, Jun 21, 2021 at 10:49 AM, “Manasharie” wrote:
    Thank you lebo, feedback will be provided shortly blush

    On Mon, Jun 21, 2021 at 10:46 AM, “Lebo Athome” wrote:
    hi there

    DBP46097566550

    i dont have a phone i am at the premises. please deliver my parcel in centurion

    On Fri, Jun 18, 2021 at 03:03 PM, “Manasharie” wrote:
    Noted

    On Fri, Jun 18, 2021 at 03:02 PM, “Lebo Athome” wrote:
    please do. they dont need to call. just deliver im home from six today then home the whole day tomorrow

    byee

    On Fri, Jun 18, 2021 at 03:00 PM, “Manasharie” wrote:
    we cannot watsup you from our personal phones, we can only call

    if you like this to be delivered to the alternate address you provided i can do that

    On Fri, Jun 18, 2021 at 02:58 PM, “Lebo Athome” wrote:
    i dont have a contact number.

    i just said im only contactable on whatsapp

    are you reading my messages or you just answer me?

    On Fri, Jun 18, 2021 at 02:57 PM, “Manasharie” wrote:
    Is there any other contact number we can get hold of you on, if not the team will not deliver this shipment

    On Fri, Jun 18, 2021 at 02:55 PM, “Lebo Athome” wrote:
    did you read my messages,

    I told you i am not contactable on the phone

    only whatsapp.

    im leaving centurion now

    On Fri, Jun 18, 2021 at 02:55 PM, “Manasharie” wrote:
    27833275540 — Kindly confirm

    On Fri, Jun 18, 2021 at 02:54 PM, “Lebo Athome” wrote:
    how are they going to contact me?

    On Fri, Jun 18, 2021 at 02:54 PM, “Manasharie” wrote:
    You can close this chat, the team will contact you

    On Fri, Jun 18, 2021 at 02:52 PM, “Lebo Athome” wrote:
    is this conversation over?

    On Fri, Jun 18, 2021 at 02:37 PM, “Manasharie” wrote:
    Noted i will get the team to assist you accordingly

    On Fri, Jun 18, 2021 at 02:35 PM, “Lebo Athome” wrote:
    where is the parcel. i dont have my mobile. they just need to deliver please. im leaving in 20 min

    or else they will have to deliver at 112 Rooihartbees Avenue, theresapark. Im only contactable via whatsapp.

    On Fri, Jun 18, 2021 at 02:34 PM, “Manasharie” wrote:
    Noted and i do understand

    I will advise the team accordingly

    On Fri, Jun 18, 2021 at 02:32 PM, “Lebo Athome” wrote:
    this was sent two days ago. i was suppose to be here in centurion yesterday

    i need to know where is the parcel as i need to go. Ill only be here on Monday.

    On Fri, Jun 18, 2021 at 02:31 PM, “Manasharie” wrote:
    Hi there

    I do not see any scanning or update on this shipment

    I will request the team to update you accordingly

    On Fri, Jun 18, 2021 at 02:28 PM, “Lebo Athome” wrote:
    hello

    can i have a response please

    On Fri, Jun 18, 2021 at 02:23 PM, “Manasharie” wrote:
    Thank you lebo, feedback will be provided shortly blush

    On Fri, Jun 18, 2021 at 02:22 PM, “Aramex Bot” wrote:
    You’ll get replies here and in your email:
    leboathome [AT] hotmail.com

    Our usual reply time
    clock3 A few minutes

    On Fri, Jun 18, 2021 at 02:22 PM, “Lebo Athome” wrote:
    tracking number. Im leaving the office at 4. DBP46097566550

    On Fri, Jun 18, 2021 at 02:21 PM, “Aramex Bot” wrote:
    Thanks. One moment while I connect you to an agent lebo. wink

    On Fri, Jun 18, 2021 at 02:21 PM, “Lebo Athome” wrote:
    i need to know when will i receive my parcel

    On Fri, Jun 18, 2021 at 02:20 PM, “Aramex Bot” wrote:
    I just need to gather some more information, before I to connect you to an agent.wink

    What do you need help with today lebo?

    On Fri, Jun 18, 2021 at 02:20 PM, “Lebo Athome” wrote:
    I need some help

    On Fri, Jun 18, 2021 at 02:19 PM, “Aramex Bot” wrote:
    Simply enter your waybill tracking number in the space provided above and click “track”. You will see full tracking history on every shipment, from pickup to delivery.

    On Fri, Jun 18, 2021 at 02:19 PM, “Lebo Athome” wrote:
    How do I track my parcel?

    On Fri, Jun 18, 2021 at 02:18 PM, “Aramex Bot” wrote:
    The time and date of your delivery is dependent on the service you selected when sending the parcel. Transit times range between 1 – 5 days.

    All transit times are based on working days and does not include weekends or public holidays. Additional service fees applies for such deliveries, where offered. wink

    On Fri, Jun 18, 2021 at 02:18 PM, “Lebo Athome” wrote:
    When will my parcel be delivered?

    On Fri, Jun 18, 2021 at 02:15 PM, “Aramex Bot” wrote:
    Hey there!

    How can we help today?

    intercom

  73. Lesley-Ann Hoets

    I posted a comment and where is it??

  74. Lesley-Ann Hoets

    Impossible to speak to a human being about where my parcel could have got to.
    Two weeks and it’s not arrived in Tzaneen yet, from Sedgefield.
    Someone has stolen it . Unfortunately, I lost the weigh bill, because usually people get their stuff. I haven’t had a problem before. Now I just want to find out what has happened, and no reply on the phone , I’m very frustrated and disappointed.

  75. H.A. Hugo

    I think thisis the worst service provider ever, its 3 day and i cant find a track record no where,

  76. Donnevan

    I am WARNING everyone who reads this message to never ever use Postnet or Amerex ever unless you want the worst service and to deal with the rudest staff members in the Kimberley branch. I an not sure if they are just incompetent or really don’t care about customer service.

    I am so tired of hearing that human error and while sorting we ‘KICKED’ your parcel to the wrong dispatch door.

    So please people I am begging you please DO NOT USE Postnet or Amerex Kimberley.

  77. nonhlanhla dladla

    I think scammers has access to your tracking codes documents because two of my cousins were scammed but funny enough they were send tracking codes which appeared “not found” until today the scammers were never found.My concern is,where do they buy those papers?
    They look legit that u can see they have this tracking code….

  78. Jakes Jacobs 15 Ceylon

    is it in any way possible to better communicate with the receiver of the package and not just hoot and drive away?

    BAD COMMUNICATION

  79. B Smith

    Attention:
    The Managing Director
    Service Director
    Customer service Director
    and anyone else who is concerned about your customer satisfactio

    Your communication service is absolutely horrendously disgusting as
    I have attempted 10 times to contact someone and spent an hour + wasting my time
    I have/had an extremely urgent problem but get your damn leave a message reply and/or just get cut off

    Suggest the ALL the above conduct a small survey test to see for yourselves

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