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Company Name : Department of Home Affairs
Job Title : Local Office Manager
Location : Bizana
Deadline : 19 July 2017
Ref.No : HRMC 47/17/2
Salary : R417 552 to R491 847 per annum
Website :
Notification :

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Local Office Manager

Salary Level :
** A basic salary of R417 552 to R491 847 per annum (Level 10). In addition, a range of competitive benefits are offered.

Related / Similar Service :
DHA Visas/Permits Compliance & Cancellation

Requirements :
** A relevant tertiary qualification at NQF Level 6 as recognised by SAQA plus 2-3 years’ experience in a Customer Service management environment of which 2 years must be at a supervisory level and/or a Grade 12 Certificate as recognised by SAQA plus 5 years’ experience in a Customer Service management environment with 2 years supervisory experience.

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** A post graduate qualification will be added advantage
** Knowledge of workflow planning and capacity planning
** Knowledge of Civic Services Regulations, the Immigration Act and Refugee Act will be an added advantage

** Knowledge and understanding of the Public Service prescripts and the South African Constitution
** Experience in resource management as well as understanding of Human Resources legislations and prescripts

** Knowledge of the Occupational Health and Safety Act
** Experience in Financial Management as well as understanding of the Public Finance Management Act (PFMA) and Treasury Regulations

** Computer literacy with working knowledge of Ms Word, Ms Excel and Ms PowerPoint
** A valid driver’s licence
** Willingness to work extended hours (including weekends, holidays and shifts) are required.

Duties :
The successful candidate will be responsible for, amongst others, the following specific tasks :
** Manage and oversee the provision of DHA products and services to members of the public.

** Manage effective operations within a Medium Office
** Develop and maintain an operational plan complemented by action plans for service delivery in the Office

** Provide inputs and advice on policy development and ensure the effective implementation thereof
** Revisit, review and streamline all processes to ensure accuracy and efficiency in providing Civic and Immigration services

** Develop, interpret and manage statistical information on service standards, throughout times, bottlenecks, volumes and error rates
** Ensure the effective and uniform implementation of Standard Operating Procedures
** Inform the Regional Manager about work progress, problems and corrective measures applied

** Ensure sound financial and revenue management within the Office in line with the PFMA and Treasury Regulations
** Provide inputs into the IS infrastructure planning and management and ensure effective implementation

** Ensure effective risk and compliance management by physically inspecting and conducting office based auditing of procedures and controls
** Establish and manage relationships with all relevant stakeholders to support service delivery in the office
** Attend to and ensure resolution of enquiries and/or complaints.

Enquiries : Eastern Cape: Mr Z Damoyi, Tel No: (043) 604 6406/04
Applications : Applications to be directed to the Provincial Manager’s office, details as indicated at the end of the Circular.

** Applications must be submitted on the Application for Employment Form (Z.83), obtainable from any Public Service department or at and must be accompanied by a comprehensive CV, including the details of at least two contactable referees (should be people who recently worked with the applicant) and certified copies of qualifications and identity document.

** It is the responsibility of applicants in possession of foreign qualifications to submit evaluated results by the South African Qualifications Authority.
** Where a valid driver’s license is a requirement, applicants must attach a certified copy of such licence.

** If no contact is made within three months of the closing date, please accept that the application was unsuccessful.
** Successful candidates will be required to enter into a performance agreement and will be subjected to security clearance procedures.

** Successful candidates may be required to undergo competency test assessments.

** All shortlisted candidates for SMS posts will be subjected to a technical exercise that intends to test relevant technical elements of the job, the logistics of which will be communicated by the Department.

** Following the interview and technical exercise, the selection panel will recommend candidates to attend a generic managerial competency assessment (in compliance with the DPSA Directive on the implementation of competency based assessments).

** The competency assessment will be testing generic managerial competencies using the mandated DPSA SMS competency assessment tools.
** Candidates who meet the requirements and reside within close proximity of the office where the post is based, will receive preference.

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