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srd.sassa.gov.za FAQs Frequently Asked Questions : South African Social Security Agency

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Organization Name : SASSA South African Social Security Agency
Facility Name : SRD FAQs Frequently Asked Questions
Applicable For : Individuals who are currently unemployed
Website : https://srd.sassa.gov.za/

SASSA SRD FAQs

SASSA SRD Frequently Asked Questions (FAQs)

Related / Similar Facility : SRD SASSA Names & Surname Update Request

1. What is the Required Information for application?
** Identity Number/Department of Home Affairs Refugee, Asylum seeker or special permit number;
** Name and Surname as captured in the ID or permit
** Gender and Disability;
** Contact details – Cell phone number;
** Residential Address;
** No hard copies required and no attachments required

2. Can I go to a SASSA office to lodge an application for the Special Covid19 SRD Grant?
** No, SRD applications cannot be done at local offices. Applications for the Special Covid19 SRD Grant of R350 per month must be completed electronically by using 1 of the available channels.

** No forms will be made available as the entire process is electronic. Please stress that noone should pay for the application – the process is free

3. I made an application for the Special Covid19 SRD Grant and I have not received feedback from SASSA, any advice?
Please note that SASSA is experiencing high application volumes. Many people also apply more than once or apply on all the channels. This delays the process as SASSA has to verify all applications and ensure that there are no duplicates.

In the end SASSA will only consider one application per applicant. Once the application has been considered, a SMS message will be send to all considered applicants. Every applicant will be advised about the outcome of their application.

4. Does submission of an application imply approval is guaranteed
Submission of an application is not approval. Not all applications will be approved. Every application will be tested for availability of means or income. Those applications which pass the mean test and related verifications shall be approved. It should also be noted that payment is subject to availability of funds.

5. I received a SMS from SASSA to upload my banking details but no money has been received
Once we have obtained your banking details we should be able to pay you either through your bank account if you have one or through a cash transfer option

6. How are payments for this grant going to be done?
Payment shall be done through direct deposit into your own Bank Account or Through cash transfer option which goes to the cell phone and can be cashed at the bank ATM of your choice.

Applicants who do not have a bank account will be able to select a bank of their choice between the following 4 banks to receive a cash transfer payment
*ABSA
*FNB
*NEDBANK
*STANDARD BANK

Where no choice is made as to how to receive the payment, SASSA will send the payment through the Post Office. All asylum seekers and special permit holders will be paid through the post office, where a personal appearance, with the revant documents will be required to prove identity before payment is affected.

7. Can one use another person’s cell phone number to make an application?
Yes, applications will mainly be processed on the Identity number of the applicant. The cell phone number provided will be the one to which messages are sent for that applicant. The cellphone number to receive money must have been registered in the names of the applicant.

8. When I apply through the WhatsApp and Website channels, do I need to upload any documents or attachments such as ID copy, proof of residence etc.
SASSA does not require any documents / attachments to be uploaded. SASSA shall conduct online verification of personal information supplied through other alternative electronic means of data validation and verification. No physical documents are required

9. If I do not give consent about my information being verified with either SARS and other financial institutions, what will happen to my application
If you do not give consent for information verification with other organisations for purposes of SASSA making a decision on your application, SASSA will unfortunately not be in a position to accept your application. You cannot submit your application if no consent for information verification is provided.

10. If I applied using USSD Channel , is there a problem if I submit a second application through the website channel
Multiple applications through different channels are discouraged at all times. SASSA will consider one application only per applicant.

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103 Comments
Add a Comment
  1. Ursula

    Application was successful,,never received money for August,,September and October

  2. Karabo

    If i change my banking details while my money is out…does it immediately go to my bank account?

  3. Phumelele Judith Nokwe

    I don’t get my grant but I approved August and September

  4. Mxolisi

    I want to add my bank details on my application Name and Surname is Mxolisi Makubalo ID number 90010752XXXXX bank details is Capitec bank account number is 1840XXXXX

  5. Nothando nkosi

    What does referred means please help

  6. Thapelo ramatla

    How do I change the account number if cos the bank card I used is blocked

  7. PRISCILLA KEKANA

    I haven’t received my social grant relief R350 I checked status nd I was approved but it says No post office was selected nd It it says payday 1st September nd it shows application Pin so what must I do now

  8. Shannon

    Wanna change my Post office to bank but don’t know it doesn’t show here an I don’t have a Sassa card bt a easypay so can I just put that nr…. thnx in advance

  9. Eulenda

    I want to change to capitec

  10. Ntombise Hlulanisi

    I NEED TO GET MY GRANT IN STORE. BECAUSE I ONLY GET 1 PAYMENT FOR JUNE

  11. Ntombise Hlulanisi

    Im ntombise Hlulanisi ive applied for R350 and is been approved and the problem i didnt get the money

  12. Atlehang Rampai

    I wanna change my money from Post office to Nedbank

  13. khulekani glen ngcobo

    change my banking details

  14. Mola motjatji Sophia

    I want to change my bank details to tyme bank

  15. Freddy

    I want to submit my banking account

  16. Thatyiswa

    I want change my grant from post office to my bank I haven’t get massage please help

  17. Anonymous

    I want to change my banking details

    1. Kgolego Victor Mokgoshi

      I want to change my bank details please what can i do?

  18. Wendy pretorius

    I want to give my bank account

  19. Noncedo Ntsetha

    Ineed chage my baking details

  20. Outlwile

    I have never received an sms with a link to upload my banking details, So what must it do in order to upload my banking details?

    1. nkosingiphile

      i want to submit my banking details

  21. Mamaki

    I will like to change my baking

  22. Bulelwa

    How can i change bank payment change post bank to my bank account

  23. Luthando

    Oh I see most questions but no answers from sasssa admn..what the Fuk.

  24. Sibisi zandile

    I want to change my banking detail post bank to capitac plz help

  25. Patra

    I think that link say I want to change my bank details doesn’t work

  26. Nwabisa jafta

    I want to change my account

  27. Anonymous

    I did not receive the bank message where i enter my bank details

  28. Ningi

    I need help I want to change my banking details on social relief grant

  29. Ningi

    I need to change my banking details on social relief grant what must I do

  30. Safiya

    I want to change from post bank to my bank account

  31. Thembisile cathrine

    I want to change my account number l entered the wrong account please hlep me

  32. Noxolo

    I want to change from post bank to absa

  33. Elizabeth Mautsana

    I want to change my sassa 350 from post bank to my Capitec account help pls

  34. Bukiwe chlodine

    Please help Indeed to change my phone number I made a mistake

  35. THOLEKA NONDONGA

    I want to change bank account

  36. debbie

    cant check status

  37. Khanyisile zanele Thole

    I want to change my bank account

  38. Anonymous

    Made mistake on my account no

    1. Nwabisa jafta

      I want change my account

  39. Vinolia

    I want to change my bank details to post office

    1. Anonymous

      Willy tshepho

  40. Aifheli

    Hi I need to change my bank details please

  41. Busisiwe

    I want to change my bank details help please been trying.

  42. tshepo

    hi i m tshepo matake i need yo change banking details

    1. DINGENI PHINDILE KUNENE

      Please help IWant to change my bank details I made a mistake

  43. Bathobile mthembu

    I apply for srd grant and they send me otp number is this mean I’m approved?

  44. Seipati

    I want to change my banking details to capitec bank please assist

  45. Hlengiwe

    I need to change my bank details please

  46. Sakhumzi

    I need to change my bank account details has mistaken

  47. Tintswalo

    I made a mistake I need to update my banking details

  48. Leloh

    I would like to change my bank account

  49. Phumlani

    I want to update my account number

  50. Xolile mdletshe

    Last 3days later I applied a srd sassa grant but imade amistaike to my bank details so how can I change it please?

  51. Kamogelo

    I make a wrong account number plz i want to change

  52. Sofasonke Prince

    I would love to change my banking details,i made a mistake please send me a link to rectify.

  53. phindile prudence

    Ineed help I made mistake I need to change the bank that I want my money to be transfer and the phone number

    1. PHILILE

      I want to change bank details

  54. Bulelwa kubheka

    I want to change my bank details

  55. I'm zama

    I want to change my bank datails

  56. Marlene

    I’m battling to upload bank details it’s so frustrating

  57. Monyane

    Is been 24 hours and I haven’t received any SMS from sassa to complete my banking details

  58. Ogone

    Help me i want to change my details for post offices to banking account

  59. Patience Siphiwe

    I want to change my bank details

  60. Nozee Dlamini

    I need to change account number I make mistakes standard bank 1646***90

  61. mkhwanaziayanda

    I want my benefit came with bank pls send to me the link so that acan put my account n

  62. Nomasonto Yolanda

    I wish to change my banking details

  63. Vv

    Hi i need hlp i want to changeput BANK account in my r350 pls hlp me pls

  64. Shella

    I want to change my bank detells

  65. JABULILE MARIA MAKWAKWA

    I need to change my bank account
    Tyme bank
    Savings account

  66. Nthabeleng

    I want to change the account number

  67. Primrose pheliwe MNGCWENGI

    I want to change my bank account

  68. Primrose pheliwe MNGCWENGI

    Hi I want to change my account number the one I put is closed I have new one but same bank

  69. Asiphe

    If you write a wrong name of bank but the account number is for another bank there will be a problem for your payment?

  70. Ennie makokga

    I want to change bank account

  71. HLENGIWE

    I need to change my bank details

  72. John mkefa

    I need help how do I change my number?

  73. Nikiwe

    I would like to change my bank accounts

  74. Daniel Tiisetso Modutla

    I would like to change my account

  75. Hlengiwe

    I would like to change my banking details please

    1. Nothando nkosi

      Go to the website, Srd.sassa.gov.za

  76. Bonginhlanhla

    I want to change my number as I don’t have my old number

  77. Vuyiswa

    HI I need help I want to use my own bank can i get a link please

  78. Masixole

    I want change my bank details can you please give me a link so that I can be able to change my bank details??

  79. Mofokeng SL

    I need to change my to go into my account.

    1. Vuyiswa

      HI I need help I would like to use my own bank can i get a link please

  80. Zukile

    I would like to change my sassa banking details can i get a link plz

  81. Noluxolo Nokukhanya Xaba

    I’m Noluxolo Nokukhanya Xaba I want to change my bank details as I put on my ID number on screen and submit its fails so my ID no.980309033xxxx

  82. Advocate simon SHIVITI

    Advocate simon SHIVITI
    Since last 3i change my money to get paid on my bank account
    MY banking details are as follows
    Capitec Bank
    Type debit account
    Account number 143465XXX
    The SMS it says I get from the bank but even now am getting from the post office

  83. Godfrey sedula

    I stopped srd grand trying change my banking details .and now my details are
    Acc 1225362995 capitec

  84. Papama Ngwane

    I want to change my banking details

  85. Thuli

    I need to change my money to my bank account

  86. Sphesihle Mkhize

    I need to get my srd money in my bank account

  87. Lucky Frans Mnguni

    I want to change my srd grant to bank my name is lucky Frans mnguni and my I’d number is 8008305945086

    1. Godsave

      I want to change my srd grant to bank my name is Godsave Tebeila
      iD 00072854XXXXX

  88. Samuel ndlovu

    I cancel my sassa grant by mistake i thought im canceling the payment through bank,my name is samuel ndlovu, id no.is 8010185414084. What must i do to update cause when i check my pay date its cancel out come, please contact me

  89. Nonhlahla

    I want to change to E wallet

    1. LettyLetty

      I want to change my banking details from post office to capitec bank

  90. Nonhlahla

    I want to change my money from capitec bank to Fnb E wallet

  91. Thabisile

    I want change my banking

  92. derrick bono mnguni

    last month I send my banking details and the system says it successful but still I got an sms says I must go to post office

  93. MLUNGISI ANDILE NGCOBO

    I NEED TO GET MY GRANT IN STORE. BECAUSE I ONLY GET 1 PAYMENT FOR JUNE

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