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srd.sassa.gov.za FAQs Frequently Asked Questions : South African Social Security Agency

Organization Name : SASSA South African Social Security Agency
Facility Name : SRD FAQs Frequently Asked Questions
Applicable For : Individuals who are currently unemployed
Website : https://srd.sassa.gov.za/

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FAQ On SASSA SRD

SASSA SRD Frequently Asked Questions (FAQ)

Related / Similar Facility : SRD SASSA Names & Surname Update Request

1. What is the Required Information for application?
** Identity Number/Department of Home Affairs Refugee, Asylum seeker or special permit number;
** Name and Surname as captured in the ID or permit
** Gender and Disability;
** Contact details – Cell phone number;
** Residential Address;
** No hard copies required and no attachments required

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2. Can I go to a SASSA office to lodge an application for the Special Covid19 SRD Grant?
** No, SRD applications cannot be done at local offices. Applications for the Special Covid19 SRD Grant of R350 per month must be completed electronically by using 1 of the available channels.

** No forms will be made available as the entire process is electronic. Please stress that noone should pay for the application – the process is free

3. I made an application for the Special Covid19 SRD Grant and I have not received feedback from SASSA, any advice?
Please note that SASSA is experiencing high application volumes. Many people also apply more than once or apply on all the channels. This delays the process as SASSA has to verify all applications and ensure that there are no duplicates.

In the end SASSA will only consider one application per applicant. Once the application has been considered, a SMS message will be send to all considered applicants. Every applicant will be advised about the outcome of their application.

4. Does submission of an application imply approval is guaranteed
Submission of an application is not approval. Not all applications will be approved. Every application will be tested for availability of means or income. Those applications which pass the mean test and related verifications shall be approved. It should also be noted that payment is subject to availability of funds.

5. I received a SMS from SASSA to upload my banking details but no money has been received
Once we have obtained your banking details we should be able to pay you either through your bank account if you have one or through a cash transfer option

6. How are payments for this grant going to be done?
Payment shall be done through direct deposit into your own Bank Account or Through cash transfer option which goes to the cell phone and can be cashed at the bank ATM of your choice.

Applicants who do not have a bank account will be able to select a bank of their choice between the following 4 banks to receive a cash transfer payment
*ABSA
*FNB
*NEDBANK
*STANDARD BANK

Where no choice is made as to how to receive the payment, SASSA will send the payment through the Post Office. All asylum seekers and special permit holders will be paid through the post office, where a personal appearance, with the revant documents will be required to prove identity before payment is affected.

7. Can one use another person’s cell phone number to make an application?
Yes, applications will mainly be processed on the Identity number of the applicant. The cell phone number provided will be the one to which messages are sent for that applicant. The cellphone number to receive money must have been registered in the names of the applicant.

8. When I apply through the WhatsApp and Website channels, do I need to upload any documents or attachments such as ID copy, proof of residence etc.
SASSA does not require any documents / attachments to be uploaded. SASSA shall conduct online verification of personal information supplied through other alternative electronic means of data validation and verification. No physical documents are required

9. If I do not give consent about my information being verified with either SARS and other financial institutions, what will happen to my application
If you do not give consent for information verification with other organisations for purposes of SASSA making a decision on your application, SASSA will unfortunately not be in a position to accept your application. You cannot submit your application if no consent for information verification is provided.

10. If I applied using USSD Channel , is there a problem if I submit a second application through the website channel
Multiple applications through different channels are discouraged at all times. SASSA will consider one application only per applicant.

Some Important Information From Comments

Comments:
1. I have tried to change my number by calling the call center. I no longer have that SIM card I registered with. Still I have not received any SMS and I need to collect my money but not collected yet for months due to this. Post offices are no longer making payouts. How will I use the retail stores with no other?

2. I cancelled my SASSA grant by mistake. I thought, I am canceling the payment through bank. What must I do to update?

3. My application has been declined and the reason is that a source of income has been classified but I only received my daughter’s 480. What could be the reason because other people who receive child’s money got it?

Information:
Most of the commenters commented that, they want to change their banking details.

198 Comments
Add a Comment
  1. Brooklyn

    Hi I am approved for 10 months but there’s no date how come

  2. Marichen Van Der merwe

    i want to know what’s wrong every time I go to the retailer’s to go pay my srd340grand I cannot get it but I am approved and have have my date’s am struggle since October to get September and Octobers money

  3. Amogelang Monegi

    I want to change From Post office to pnp

  4. Amogelang Monegi

    I want to change banking details

  5. Eugene

    I didn’t received any monies yet for September and October I check several times an the out come was decline I did appeal several times but no response and I try everything nothing Eish?

  6. Abxy

    Lets say i get paid on the 29th. N tday its 27 i change my pay mathod from bank to post bank, will i stillget it on the29th?

  7. Goodnesd

    I want to change my banking details but it does not work.What must i do?

  8. Goodnesd

    I want to change my banking details but it does not work

  9. Khani

    We’re we suppose to apply for appeal month by month in 2021?

  10. Thato

    My sassa is approved but I haven’t received any payment

  11. CHARLES

    how to change banking details

  12. Klenkie

    I don’t want timebank pls

  13. Sebolelo

    I’m trying to use the website for changing my Banking information and it’s not working so what do I need to do?

  14. Ranwill Carsten

    My application has been approved and payment date has been given , but when going to recieve the money it keep showing insufficient funds

  15. Whity makhoba

    Help cant change my accout number pls help me

  16. Mavis

    I need to change my account please help me

  17. Anonymous

    We should vote for eff myb wi do better things since we applied for srd last year even nou no payment made

  18. Nthabiseng

    I cant check status why?

  19. Thembi

    I want to change my money from cash send to capitec

  20. MIKHONGELO

    They cancelled June cancelled April cancelled May please help me how should I do

  21. Masekete Mavus6

    I want to change from post office to PnP shop

  22. Anonymous

    How to change banking details

  23. Vutivi pefedia honwana

    I want to change my banking details

  24. Cindy-Lee

    I need to change my banking details please

    1. Ugan

      I need to be paid via an atm

  25. Nosipho mzomba

    I want to change my bank detail

  26. pettyditaba

    Please help my change banking plus pay date to shoprite

  27. Matlali Emily kantini

    I want to change my account no my card expired

  28. Lindiwe pretty Hadebe

    I want to put my banking details

  29. Ntsepetseng

    I want to change my 350 to a bank account

  30. nicolette

    why is there no space for banking details sassa is unavailable

  31. Ziphelele

    I don’t get my june said declined don’t know wt happened

  32. Mlungi Bright Ndlovu

    I to switch to TymeBank account number 510368XXXX

  33. Bongani zungu

    Hi I want to change from post office to ShopRite store

  34. Sebastiao Joao Ndava

    May you send me the link to change my banking details

  35. Bongani xulu

    I like to change payment from post office to store

  36. Khashifa Jacobs

    I want to change my payment method from post office to the bank, thanks

  37. Mbuiselo Gqaliso

    I want to change my banking details mbuiselo

    1. Musawenkosi

      Hi sassa I want to change my account number pls help

  38. Gcina

    My name is Gcina Tuzulwana i like to change my banking details please help

  39. Mbali

    I want to change my bank details

  40. Ntokozo hlela

    What happened with r350 for sassa I am still waiting for the pay date sebeyidlile imali yethu sihluphek kanjena sifun imali zethu niyasidakelwa Nina sassa

  41. Monica

    I like to change my Bank details between pick n pay and shoprite

    1. Sphiwe

      I like to change to post office

  42. Amanda

    My application has been declined and the reason is that a source of income has been classified but I only received my daughter’s 480. What could be the reason because other people who receive childs money got it?

  43. Nosethu ntoto

    I want to change my bank details

  44. Bayanda

    Why it declined and it but yet I’m not working idont now what to do that was my hope to get this money this month and survive in this poverty idont now how I will survive

  45. Nosipho

    I want to change my account number

  46. Nosipho

    I want to change my account number to post office

  47. Fidasi Bethuel

    How do I found reconsideration option?

  48. Ingrid joselyn rule

    Whant to change my bank details

  49. Amukelani

    I want to change my banking details

  50. John

    I want to change my banking details from post office to fnb bank

    1. Anthea

      Hi I’m approved without a paydate what’s the problem

  51. Mofokeng thabo

    I want to change my bank account

    1. Sphamandla

      Sphamandla

  52. Zandile

    I want to change my bankng details ineed to get my money at shops

  53. Thembekile Mqikela

    I need to change a banking details please help me

  54. Poikana

    I want to change my account to collect the money at store

  55. Zanele

    I want to change my banking details

    1. Lucky vusimuzi Tshabalala

      Box shop or pick n pay
      My payment 350

  56. Nicodimus lesejane

    I want change my 350 from post office to bank details

  57. Tiroalem Gabru

    I want to change my banking details plz help

    1. Albert

      I what to change to post to my bank account details

  58. Simamkele

    I want to change my bank account details

  59. Sinazo

    I WANT TO CHANGE MY NUMBER AND CHANGE BANK DETAILS

  60. Kubobonke

    I want to change my bank account

  61. Anonymous

    Hy i need to change my banking details can you please send the link so i can change please

  62. Peacemaker

    How do I change my phone number

  63. Mervin Gouws

    I have tried to change my number by calling the call center. I no longer have that simcard I registered with. Still havent received an SMS and I need to collect my money not collected yet for months due to this. Post offices are no longer making payouts.how will I use the retail stores with no other?

  64. Pamela Terblanche

    I want to change from post office to pnp 350

  65. Peta Lisbeth

    I want to change my sassa back to the bank I HV update a post office by mistake

    1. Nicodimus lesejane

      I want to change my 350 grand from post office to bank detailso

  66. Gugulethu

    I changed my cellphone number and now i wanna reapply for 350

    Am i gonna have a problem with that?

  67. Rethabile

    My application is declined due uif since 2021 August my name it’s Ranyali please help me

  68. Angelico Stuurman

    Approved with paydates since 2021desember til now started working….di I still get 350

  69. Wandile Mkhize

    I’ve changed my details to capitec bank it says approved with no pay date and its been two months now

  70. Thato

    Thato Gabe I want to change my bank details from post office to capitec and cellphone number I loose my phone

  71. Nonhlanhla Eunice Nxumalo

    I would like to change my bank detail to Tyme Bank

  72. Nancy Dlamini

    I have change my banking details from tymebank to ABSA it’s still say approved no pay date

  73. Thabo Ernest khoza

    I want to update my banking details

  74. Thonga Mzimasi

    I want to change my banking details (cellphone number) on srd.sassa grant I lost my phone

  75. Jacob Mogagabe

    I want submit my bank details

  76. Nonhlanhla nyeleti

    Please can you updated my banking details for srd grant details my name is Nonhlanhla nyeleti shirindza

  77. Must J. Mbhele

    Hi, I want to update my banking details, and I can’t find the way to do so please help.

  78. Sandile Sizwe Buthelezi

    Hello i want to put my bank details bt if i put my id number it’s not accepted what must i do please help me

  79. zinhle matsahakeni

    i want to change my banking details .to capitac or sassa card it been five months approved but no paymentdates

  80. Kelly-ann

    Just want to y know I change my bank account for the r350

  81. Bjorn

    Hi my August was approved with no date. . But i recieved Sept. And Oct. Money.. so wat to do so i may retain my 350 for August. .?

  82. Gideon Mbebe

    I am helping my relative to upload her banking details but I am unable to open the window for updating. It is for Ms. Ncebakazi Luthwitsha

  83. Ursula

    Application was successful,,never received money for August,,September and October

  84. Karabo

    If i change my banking details while my money is out…does it immediately go to my bank account?

    1. Lwazi Laurence

      I want to change my bank account number

  85. Phumelele Judith Nokwe

    I don’t get my grant but I approved August and September

  86. Mxolisi

    I want to add my bank details on my application Name and Surname is Mxolisi Makubalo ID number 90010752XXXXX bank details is Capitec bank account number is 1840XXXXX

  87. Nothando nkosi

    What does referred means please help

  88. Thapelo ramatla

    How do I change the account number if cos the bank card I used is blocked

  89. PRISCILLA KEKANA

    I haven’t received my social grant relief R350 I checked status nd I was approved but it says No post office was selected nd It it says payday 1st September nd it shows application Pin so what must I do now

  90. Shannon

    Wanna change my Post office to bank but don’t know it doesn’t show here an I don’t have a Sassa card bt a easypay so can I just put that nr…. thnx in advance

  91. Eulenda

    I want to change to capitec

  92. Ntombise Hlulanisi

    I NEED TO GET MY GRANT IN STORE. BECAUSE I ONLY GET 1 PAYMENT FOR JUNE

  93. Ntombise Hlulanisi

    Im ntombise Hlulanisi ive applied for R350 and is been approved and the problem i didnt get the money

  94. Atlehang Rampai

    I wanna change my money from Post office to Nedbank

  95. khulekani glen ngcobo

    change my banking details

  96. Mola motjatji Sophia

    I want to change my bank details to tyme bank

  97. Freddy

    I want to submit my banking account

  98. Thatyiswa

    I want change my grant from post office to my bank I haven’t get massage please help

  99. Anonymous

    I want to change my banking details

    1. Kgolego Victor Mokgoshi

      I want to change my bank details please what can i do?

  100. Wendy pretorius

    I want to give my bank account

  101. Noncedo Ntsetha

    Ineed chage my baking details

  102. Outlwile

    I have never received an sms with a link to upload my banking details, So what must it do in order to upload my banking details?

    1. nkosingiphile

      i want to submit my banking details

  103. Mamaki

    I will like to change my baking

    1. Anonymous

      I would like to change my banking details

  104. Bulelwa

    How can i change bank payment change post bank to my bank account

  105. Luthando

    Oh I see most questions but no answers from sasssa admn..what the Fuk.

  106. Sibisi zandile

    I want to change my banking detail post bank to capitac plz help

  107. Patra

    I think that link say I want to change my bank details doesn’t work

  108. Nwabisa jafta

    I want to change my account

  109. Anonymous

    I did not receive the bank message where i enter my bank details

  110. Ningi

    I need help I want to change my banking details on social relief grant

  111. Ningi

    I need to change my banking details on social relief grant what must I do

  112. Safiya

    I want to change from post bank to my bank account

  113. Thembisile cathrine

    I want to change my account number l entered the wrong account please hlep me

  114. Noxolo

    I want to change from post bank to absa

  115. Elizabeth Mautsana

    I want to change my sassa 350 from post bank to my Capitec account help pls

  116. Bukiwe chlodine

    Please help Indeed to change my phone number I made a mistake

  117. THOLEKA NONDONGA

    I want to change bank account

  118. debbie

    cant check status

  119. Khanyisile zanele Thole

    I want to change my bank account

  120. Anonymous

    Made mistake on my account no

    1. Nwabisa jafta

      I want change my account

  121. Vinolia

    I want to change my bank details to post office

    1. Anonymous

      Willy tshepho

  122. Aifheli

    Hi I need to change my bank details please

  123. Busisiwe

    I want to change my bank details help please been trying.

  124. tshepo

    hi i m tshepo matake i need yo change banking details

    1. DINGENI PHINDILE KUNENE

      Please help IWant to change my bank details I made a mistake

  125. Bathobile mthembu

    I apply for srd grant and they send me otp number is this mean I’m approved?

  126. Seipati

    I want to change my banking details to capitec bank please assist

  127. Hlengiwe

    I need to change my bank details please

  128. Sakhumzi

    I need to change my bank account details has mistaken

  129. Tintswalo

    I made a mistake I need to update my banking details

  130. Leloh

    I would like to change my bank account

  131. Phumlani

    I want to update my account number

  132. Xolile mdletshe

    Last 3days later I applied a srd sassa grant but imade amistaike to my bank details so how can I change it please?

  133. Kamogelo

    I make a wrong account number plz i want to change

  134. Sofasonke Prince

    I would love to change my banking details,i made a mistake please send me a link to rectify.

  135. phindile prudence

    Ineed help I made mistake I need to change the bank that I want my money to be transfer and the phone number

    1. PHILILE

      I want to change bank details

  136. Bulelwa kubheka

    I want to change my bank details

  137. I'm zama

    I want to change my bank datails

  138. Marlene

    I’m battling to upload bank details it’s so frustrating

  139. Monyane

    Is been 24 hours and I haven’t received any SMS from sassa to complete my banking details

  140. Ogone

    Help me i want to change my details for post offices to banking account

  141. Patience Siphiwe

    I want to change my bank details

  142. Nozee Dlamini

    I need to change account number I make mistakes standard bank 1646***90

  143. mkhwanaziayanda

    I want my benefit came with bank pls send to me the link so that acan put my account n

  144. Nomasonto Yolanda

    I wish to change my banking details

  145. Vv

    Hi i need hlp i want to changeput BANK account in my r350 pls hlp me pls

  146. Shella

    I want to change my bank detells

  147. JABULILE MARIA MAKWAKWA

    I need to change my bank account
    Tyme bank
    Savings account

  148. Nthabeleng

    I want to change the account number

  149. Primrose pheliwe MNGCWENGI

    I want to change my bank account

  150. Primrose pheliwe MNGCWENGI

    Hi I want to change my account number the one I put is closed I have new one but same bank

  151. Asiphe

    If you write a wrong name of bank but the account number is for another bank there will be a problem for your payment?

  152. Ennie makokga

    I want to change bank account

  153. HLENGIWE

    I need to change my bank details

  154. John mkefa

    I need help how do I change my number?

  155. Nikiwe

    I would like to change my bank accounts

  156. Daniel Tiisetso Modutla

    I would like to change my account

  157. Hlengiwe

    I would like to change my banking details please

    1. Nothando nkosi

      Go to the website, Srd.sassa.gov.za

  158. Bonginhlanhla

    I want to change my number as I don’t have my old number

  159. Vuyiswa

    HI I need help I want to use my own bank can i get a link please

  160. Masixole

    I want change my bank details can you please give me a link so that I can be able to change my bank details??

  161. Mofokeng SL

    I need to change my to go into my account.

    1. Vuyiswa

      HI I need help I would like to use my own bank can i get a link please

  162. Zukile

    I would like to change my sassa banking details can i get a link plz

  163. Noluxolo Nokukhanya Xaba

    I’m Noluxolo Nokukhanya Xaba I want to change my bank details as I put on my ID number on screen and submit its fails so my ID no.980309033xxxx

  164. Advocate simon SHIVITI

    Advocate simon SHIVITI
    Since last 3i change my money to get paid on my bank account
    MY banking details are as follows
    Capitec Bank
    Type debit account
    Account number 143465XXX
    The SMS it says I get from the bank but even now am getting from the post office

  165. Godfrey sedula

    I stopped srd grand trying change my banking details .and now my details are
    Acc 1225362995 capitec

  166. Papama Ngwane

    I want to change my banking details

  167. Thuli

    I need to change my money to my bank account

    1. Donald

      I want to change my payment from post office to my bank account

  168. Sphesihle Mkhize

    I need to get my srd money in my bank account

  169. Lucky Frans Mnguni

    I want to change my srd grant to bank my name is lucky Frans mnguni and my I’d number is 8008305945086

    1. Godsave

      I want to change my srd grant to bank my name is Godsave Tebeila
      iD 00072854XXXXX

  170. Samuel ndlovu

    I cancel my sassa grant by mistake i thought im canceling the payment through bank,my name is samuel ndlovu, id no.is 8010185414084. What must i do to update cause when i check my pay date its cancel out come, please contact me

  171. Nonhlahla

    I want to change to E wallet

    1. LettyLetty

      I want to change my banking details from post office to capitec bank

  172. Nonhlahla

    I want to change my money from capitec bank to Fnb E wallet

  173. Thabisile

    I want change my banking

  174. derrick bono mnguni

    last month I send my banking details and the system says it successful but still I got an sms says I must go to post office

  175. MLUNGISI ANDILE NGCOBO

    I NEED TO GET MY GRANT IN STORE. BECAUSE I ONLY GET 1 PAYMENT FOR JUNE

    1. Kern-Lee Tammy Stevens

      I want too change my phone number if lost my sim card pls

    2. Nwabisa

      Iwant to change my bank detail to shop

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