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srd.sassa.gov.za FAQs Frequently Asked Questions : South African Social Security Agency

Organization Name : SASSA South African Social Security Agency
Facility Name : SRD FAQs Frequently Asked Questions
Applicable For : Individuals who are currently unemployed
Website : https://srd.sassa.gov.za/

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FAQ On SASSA SRD

SASSA SRD Frequently Asked Questions (FAQ)

Related / Similar Facility : SRD SASSA Names & Surname Update Request

1. What is the Required Information for application?
** Identity Number/Department of Home Affairs Refugee, Asylum seeker or special permit number;
** Name and Surname as captured in the ID or permit
** Gender and Disability;
** Contact details – Cell phone number;
** Residential Address;
** No hard copies required and no attachments required

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2. Can I go to a SASSA office to lodge an application for the Special Covid19 SRD Grant?
** No, SRD applications cannot be done at local offices. Applications for the Special Covid19 SRD Grant of R350 per month must be completed electronically by using 1 of the available channels.

** No forms will be made available as the entire process is electronic. Please stress that noone should pay for the application – the process is free

3. I made an application for the Special Covid19 SRD Grant and I have not received feedback from SASSA, any advice?
Please note that SASSA is experiencing high application volumes. Many people also apply more than once or apply on all the channels. This delays the process as SASSA has to verify all applications and ensure that there are no duplicates.

In the end SASSA will only consider one application per applicant. Once the application has been considered, a SMS message will be send to all considered applicants. Every applicant will be advised about the outcome of their application.

4. Does submission of an application imply approval is guaranteed
Submission of an application is not approval. Not all applications will be approved. Every application will be tested for availability of means or income. Those applications which pass the mean test and related verifications shall be approved. It should also be noted that payment is subject to availability of funds.

5. I received a SMS from SASSA to upload my banking details but no money has been received
Once we have obtained your banking details we should be able to pay you either through your bank account if you have one or through a cash transfer option

6. How are payments for this grant going to be done?
Payment shall be done through direct deposit into your own Bank Account or Through cash transfer option which goes to the cell phone and can be cashed at the bank ATM of your choice.

Applicants who do not have a bank account will be able to select a bank of their choice between the following 4 banks to receive a cash transfer payment
*ABSA
*FNB
*NEDBANK
*STANDARD BANK

Where no choice is made as to how to receive the payment, SASSA will send the payment through the Post Office. All asylum seekers and special permit holders will be paid through the post office, where a personal appearance, with the revant documents will be required to prove identity before payment is affected.

7. Can one use another person’s cell phone number to make an application?
Yes, applications will mainly be processed on the Identity number of the applicant. The cell phone number provided will be the one to which messages are sent for that applicant. The cellphone number to receive money must have been registered in the names of the applicant.

8. When I apply through the WhatsApp and Website channels, do I need to upload any documents or attachments such as ID copy, proof of residence etc.
SASSA does not require any documents / attachments to be uploaded. SASSA shall conduct online verification of personal information supplied through other alternative electronic means of data validation and verification. No physical documents are required

9. If I do not give consent about my information being verified with either SARS and other financial institutions, what will happen to my application
If you do not give consent for information verification with other organisations for purposes of SASSA making a decision on your application, SASSA will unfortunately not be in a position to accept your application. You cannot submit your application if no consent for information verification is provided.

10. If I applied using USSD Channel , is there a problem if I submit a second application through the website channel
Multiple applications through different channels are discouraged at all times. SASSA will consider one application only per applicant.

169 Comments
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  1. Lindiwe pretty Hadebe

    I want to put my banking details

  2. Ntsepetseng

    I want to change my 350 to a bank account

  3. nicolette

    why is there no space for banking details sassa is unavailable

  4. Ziphelele

    I don’t get my june said declined don’t know wt happened

  5. Mlungi Bright Ndlovu

    I to switch to TymeBank account number 510368XXXX

  6. Bongani zungu

    Hi I want to change from post office to ShopRite store

  7. Sebastiao Joao Ndava

    May you send me the link to change my banking details

  8. Bongani xulu

    I like to change payment from post office to store

  9. Khashifa Jacobs

    I want to change my payment method from post office to the bank, thanks

  10. Mbuiselo Gqaliso

    I want to change my banking details mbuiselo

  11. Gcina

    My name is Gcina Tuzulwana i like to change my banking details please help

  12. Mbali

    I want to change my bank details

  13. Ntokozo hlela

    What happened with r350 for sassa I am still waiting for the pay date sebeyidlile imali yethu sihluphek kanjena sifun imali zethu niyasidakelwa Nina sassa

  14. Monica

    I like to change my Bank details between pick n pay and shoprite

    1. Sphiwe

      I like to change to post office

  15. Amanda

    My application has been declined and the reason is that a source of income has been classified but I only received my daughter’s 480. What could be the reason because other people who receive childs money got it?

  16. Nosethu ntoto

    I want to change my bank details

  17. Bayanda

    Why it declined and it but yet I’m not working idont now what to do that was my hope to get this money this month and survive in this poverty idont now how I will survive

  18. Nosipho

    I want to change my account number

  19. Nosipho

    I want to change my account number to post office

  20. Fidasi Bethuel

    How do I found reconsideration option?

  21. Ingrid joselyn rule

    Whant to change my bank details

  22. Amukelani

    I want to change my banking details

  23. John

    I want to change my banking details from post office to fnb bank

    1. Anthea

      Hi I’m approved without a paydate what’s the problem

  24. Mofokeng thabo

    I want to change my bank account

    1. Sphamandla

      Sphamandla

  25. Zandile

    I want to change my bankng details ineed to get my money at shops

  26. Thembekile Mqikela

    I need to change a banking details please help me

  27. Poikana

    I want to change my account to collect the money at store

  28. Zanele

    I want to change my banking details

    1. Lucky vusimuzi Tshabalala

      Box shop or pick n pay
      My payment 350

  29. Nicodimus lesejane

    I want change my 350 from post office to bank details

  30. Tiroalem Gabru

    I want to change my banking details plz help

    1. Albert

      I what to change to post to my bank account details

  31. Simamkele

    I want to change my bank account details

  32. Sinazo

    I WANT TO CHANGE MY NUMBER AND CHANGE BANK DETAILS

  33. Kubobonke

    I want to change my bank account

  34. Anonymous

    Hy i need to change my banking details can you please send the link so i can change please

  35. Peacemaker

    How do I change my phone number

  36. Mervin Gouws

    I have tried to change my number by calling the call center. I no longer have that simcard I registered with. Still havent received an SMS and I need to collect my money not collected yet for months due to this. Post offices are no longer making payouts.how will I use the retail stores with no other?

  37. Pamela Terblanche

    I want to change from post office to pnp 350

  38. Peta Lisbeth

    I want to change my sassa back to the bank I HV update a post office by mistake

    1. Nicodimus lesejane

      I want to change my 350 grand from post office to bank detailso

  39. Gugulethu

    I changed my cellphone number and now i wanna reapply for 350

    Am i gonna have a problem with that?

  40. Rethabile

    My application is declined due uif since 2021 August my name it’s Ranyali please help me

  41. Angelico Stuurman

    Approved with paydates since 2021desember til now started working….di I still get 350

  42. Wandile Mkhize

    I’ve changed my details to capitec bank it says approved with no pay date and its been two months now

  43. Thato

    Thato Gabe I want to change my bank details from post office to capitec and cellphone number I loose my phone

  44. Nonhlanhla Eunice Nxumalo

    I would like to change my bank detail to Tyme Bank

  45. Nancy Dlamini

    I have change my banking details from tymebank to ABSA it’s still say approved no pay date

  46. Thabo Ernest khoza

    I want to update my banking details

  47. Thonga Mzimasi

    I want to change my banking details (cellphone number) on srd.sassa grant I lost my phone

  48. Jacob Mogagabe

    I want submit my bank details

  49. Nonhlanhla nyeleti

    Please can you updated my banking details for srd grant details my name is Nonhlanhla nyeleti shirindza

  50. Must J. Mbhele

    Hi, I want to update my banking details, and I can’t find the way to do so please help.

  51. Sandile Sizwe Buthelezi

    Hello i want to put my bank details bt if i put my id number it’s not accepted what must i do please help me

  52. zinhle matsahakeni

    i want to change my banking details .to capitac or sassa card it been five months approved but no paymentdates

  53. Kelly-ann

    Just want to y know I change my bank account for the r350

  54. Bjorn

    Hi my August was approved with no date. . But i recieved Sept. And Oct. Money.. so wat to do so i may retain my 350 for August. .?

  55. Gideon Mbebe

    I am helping my relative to upload her banking details but I am unable to open the window for updating. It is for Ms. Ncebakazi Luthwitsha

  56. Ursula

    Application was successful,,never received money for August,,September and October

  57. Karabo

    If i change my banking details while my money is out…does it immediately go to my bank account?

    1. Lwazi Laurence

      I want to change my bank account number

  58. Phumelele Judith Nokwe

    I don’t get my grant but I approved August and September

  59. Mxolisi

    I want to add my bank details on my application Name and Surname is Mxolisi Makubalo ID number 90010752XXXXX bank details is Capitec bank account number is 1840XXXXX

  60. Nothando nkosi

    What does referred means please help

  61. Thapelo ramatla

    How do I change the account number if cos the bank card I used is blocked

  62. PRISCILLA KEKANA

    I haven’t received my social grant relief R350 I checked status nd I was approved but it says No post office was selected nd It it says payday 1st September nd it shows application Pin so what must I do now

  63. Shannon

    Wanna change my Post office to bank but don’t know it doesn’t show here an I don’t have a Sassa card bt a easypay so can I just put that nr…. thnx in advance

  64. Eulenda

    I want to change to capitec

  65. Ntombise Hlulanisi

    I NEED TO GET MY GRANT IN STORE. BECAUSE I ONLY GET 1 PAYMENT FOR JUNE

  66. Ntombise Hlulanisi

    Im ntombise Hlulanisi ive applied for R350 and is been approved and the problem i didnt get the money

  67. Atlehang Rampai

    I wanna change my money from Post office to Nedbank

  68. khulekani glen ngcobo

    change my banking details

  69. Mola motjatji Sophia

    I want to change my bank details to tyme bank

  70. Freddy

    I want to submit my banking account

  71. Thatyiswa

    I want change my grant from post office to my bank I haven’t get massage please help

  72. Anonymous

    I want to change my banking details

    1. Kgolego Victor Mokgoshi

      I want to change my bank details please what can i do?

  73. Wendy pretorius

    I want to give my bank account

  74. Noncedo Ntsetha

    Ineed chage my baking details

  75. Outlwile

    I have never received an sms with a link to upload my banking details, So what must it do in order to upload my banking details?

    1. nkosingiphile

      i want to submit my banking details

  76. Mamaki

    I will like to change my baking

    1. Anonymous

      I would like to change my banking details

  77. Bulelwa

    How can i change bank payment change post bank to my bank account

  78. Luthando

    Oh I see most questions but no answers from sasssa admn..what the Fuk.

  79. Sibisi zandile

    I want to change my banking detail post bank to capitac plz help

  80. Patra

    I think that link say I want to change my bank details doesn’t work

  81. Nwabisa jafta

    I want to change my account

  82. Anonymous

    I did not receive the bank message where i enter my bank details

  83. Ningi

    I need help I want to change my banking details on social relief grant

  84. Ningi

    I need to change my banking details on social relief grant what must I do

  85. Safiya

    I want to change from post bank to my bank account

  86. Thembisile cathrine

    I want to change my account number l entered the wrong account please hlep me

  87. Noxolo

    I want to change from post bank to absa

  88. Elizabeth Mautsana

    I want to change my sassa 350 from post bank to my Capitec account help pls

  89. Bukiwe chlodine

    Please help Indeed to change my phone number I made a mistake

  90. THOLEKA NONDONGA

    I want to change bank account

  91. debbie

    cant check status

  92. Khanyisile zanele Thole

    I want to change my bank account

  93. Anonymous

    Made mistake on my account no

    1. Nwabisa jafta

      I want change my account

  94. Vinolia

    I want to change my bank details to post office

    1. Anonymous

      Willy tshepho

  95. Aifheli

    Hi I need to change my bank details please

  96. Busisiwe

    I want to change my bank details help please been trying.

  97. tshepo

    hi i m tshepo matake i need yo change banking details

    1. DINGENI PHINDILE KUNENE

      Please help IWant to change my bank details I made a mistake

  98. Bathobile mthembu

    I apply for srd grant and they send me otp number is this mean I’m approved?

  99. Seipati

    I want to change my banking details to capitec bank please assist

  100. Hlengiwe

    I need to change my bank details please

  101. Sakhumzi

    I need to change my bank account details has mistaken

  102. Tintswalo

    I made a mistake I need to update my banking details

  103. Leloh

    I would like to change my bank account

  104. Phumlani

    I want to update my account number

  105. Xolile mdletshe

    Last 3days later I applied a srd sassa grant but imade amistaike to my bank details so how can I change it please?

  106. Kamogelo

    I make a wrong account number plz i want to change

  107. Sofasonke Prince

    I would love to change my banking details,i made a mistake please send me a link to rectify.

  108. phindile prudence

    Ineed help I made mistake I need to change the bank that I want my money to be transfer and the phone number

    1. PHILILE

      I want to change bank details

  109. Bulelwa kubheka

    I want to change my bank details

  110. I'm zama

    I want to change my bank datails

  111. Marlene

    I’m battling to upload bank details it’s so frustrating

  112. Monyane

    Is been 24 hours and I haven’t received any SMS from sassa to complete my banking details

  113. Ogone

    Help me i want to change my details for post offices to banking account

  114. Patience Siphiwe

    I want to change my bank details

  115. Nozee Dlamini

    I need to change account number I make mistakes standard bank 1646***90

  116. mkhwanaziayanda

    I want my benefit came with bank pls send to me the link so that acan put my account n

  117. Nomasonto Yolanda

    I wish to change my banking details

  118. Vv

    Hi i need hlp i want to changeput BANK account in my r350 pls hlp me pls

  119. Shella

    I want to change my bank detells

  120. JABULILE MARIA MAKWAKWA

    I need to change my bank account
    Tyme bank
    Savings account

  121. Nthabeleng

    I want to change the account number

  122. Primrose pheliwe MNGCWENGI

    I want to change my bank account

  123. Primrose pheliwe MNGCWENGI

    Hi I want to change my account number the one I put is closed I have new one but same bank

  124. Asiphe

    If you write a wrong name of bank but the account number is for another bank there will be a problem for your payment?

  125. Ennie makokga

    I want to change bank account

  126. HLENGIWE

    I need to change my bank details

  127. John mkefa

    I need help how do I change my number?

  128. Nikiwe

    I would like to change my bank accounts

  129. Daniel Tiisetso Modutla

    I would like to change my account

  130. Hlengiwe

    I would like to change my banking details please

    1. Nothando nkosi

      Go to the website, Srd.sassa.gov.za

  131. Bonginhlanhla

    I want to change my number as I don’t have my old number

  132. Vuyiswa

    HI I need help I want to use my own bank can i get a link please

  133. Masixole

    I want change my bank details can you please give me a link so that I can be able to change my bank details??

  134. Mofokeng SL

    I need to change my to go into my account.

    1. Vuyiswa

      HI I need help I would like to use my own bank can i get a link please

  135. Zukile

    I would like to change my sassa banking details can i get a link plz

  136. Noluxolo Nokukhanya Xaba

    I’m Noluxolo Nokukhanya Xaba I want to change my bank details as I put on my ID number on screen and submit its fails so my ID no.980309033xxxx

  137. Advocate simon SHIVITI

    Advocate simon SHIVITI
    Since last 3i change my money to get paid on my bank account
    MY banking details are as follows
    Capitec Bank
    Type debit account
    Account number 143465XXX
    The SMS it says I get from the bank but even now am getting from the post office

  138. Godfrey sedula

    I stopped srd grand trying change my banking details .and now my details are
    Acc 1225362995 capitec

  139. Papama Ngwane

    I want to change my banking details

  140. Thuli

    I need to change my money to my bank account

    1. Donald

      I want to change my payment from post office to my bank account

  141. Sphesihle Mkhize

    I need to get my srd money in my bank account

  142. Lucky Frans Mnguni

    I want to change my srd grant to bank my name is lucky Frans mnguni and my I’d number is 8008305945086

    1. Godsave

      I want to change my srd grant to bank my name is Godsave Tebeila
      iD 00072854XXXXX

  143. Samuel ndlovu

    I cancel my sassa grant by mistake i thought im canceling the payment through bank,my name is samuel ndlovu, id no.is 8010185414084. What must i do to update cause when i check my pay date its cancel out come, please contact me

  144. Nonhlahla

    I want to change to E wallet

    1. LettyLetty

      I want to change my banking details from post office to capitec bank

  145. Nonhlahla

    I want to change my money from capitec bank to Fnb E wallet

  146. Thabisile

    I want change my banking

  147. derrick bono mnguni

    last month I send my banking details and the system says it successful but still I got an sms says I must go to post office

  148. MLUNGISI ANDILE NGCOBO

    I NEED TO GET MY GRANT IN STORE. BECAUSE I ONLY GET 1 PAYMENT FOR JUNE

    1. Kern-Lee Tammy Stevens

      I want too change my phone number if lost my sim card pls

    2. Nwabisa

      Iwant to change my bank detail to shop

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