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srd.sassa.gov.za FAQs Frequently Asked Questions : South African Social Security Agency

Organization Name : SASSA South African Social Security Agency
Facility Name : SRD FAQs Frequently Asked Questions
Applicable For : Individuals who are currently unemployed
Website : https://srd.sassa.gov.za/

FAQ On SASSA SRD

SASSA SRD Frequently Asked Questions (FAQ)

Related / Similar Facility : SRD SASSA Names & Surname Update Request

1. What is the Required Information for application?
** Identity Number/Department of Home Affairs Refugee, Asylum seeker or special permit number;
** Name and Surname as captured in the ID or permit
** Gender and Disability;
** Contact details – Cell phone number;
** Residential Address;
** No hard copies required and no attachments required

2. Can I go to a SASSA office to lodge an application for the Special Covid19 SRD Grant?
** No, SRD applications cannot be done at local offices. Applications for the Special Covid19 SRD Grant of R350 per month must be completed electronically by using 1 of the available channels.

** No forms will be made available as the entire process is electronic. Please stress that noone should pay for the application – the process is free

3. I made an application for the Special Covid19 SRD Grant and I have not received feedback from SASSA, any advice?
Please note that SASSA is experiencing high application volumes. Many people also apply more than once or apply on all the channels. This delays the process as SASSA has to verify all applications and ensure that there are no duplicates.

In the end SASSA will only consider one application per applicant. Once the application has been considered, a SMS message will be send to all considered applicants. Every applicant will be advised about the outcome of their application.

4. Does submission of an application imply approval is guaranteed
Submission of an application is not approval. Not all applications will be approved. Every application will be tested for availability of means or income. Those applications which pass the mean test and related verifications shall be approved. It should also be noted that payment is subject to availability of funds.

5. I received a SMS from SASSA to upload my banking details but no money has been received
Once we have obtained your banking details we should be able to pay you either through your bank account if you have one or through a cash transfer option

6. How are payments for this grant going to be done?
Payment shall be done through direct deposit into your own Bank Account or Through cash transfer option which goes to the cell phone and can be cashed at the bank ATM of your choice.

Applicants who do not have a bank account will be able to select a bank of their choice between the following 4 banks to receive a cash transfer payment
*ABSA
*FNB
*NEDBANK
*STANDARD BANK

Where no choice is made as to how to receive the payment, SASSA will send the payment through the Post Office. All asylum seekers and special permit holders will be paid through the post office, where a personal appearance, with the revant documents will be required to prove identity before payment is affected.

7. Can one use another person’s cell phone number to make an application?
Yes, applications will mainly be processed on the Identity number of the applicant. The cell phone number provided will be the one to which messages are sent for that applicant. The cellphone number to receive money must have been registered in the names of the applicant.

Related Post
  1. SASSA COVID-19 SRD R350 Grant : Reconsideration Status Check May To March 2022

    Organization : South African Social Security Agency (SASSA) Scheme Name : COVID-19 SRD R350 Grant…

  2. SASSA COVID-19 SRD R350 Grant : Change Your Contact Details (Cellphone Number & Email)

    Organization : South African Social Security Agency (SASSA) Scheme Name : COVID-19 SRD R350 Grant…

8. When I apply through the WhatsApp and Website channels, do I need to upload any documents or attachments such as ID copy, proof of residence etc.
SASSA does not require any documents / attachments to be uploaded. SASSA shall conduct online verification of personal information supplied through other alternative electronic means of data validation and verification. No physical documents are required

9. If I do not give consent about my information being verified with either SARS and other financial institutions, what will happen to my application
If you do not give consent for information verification with other organisations for purposes of SASSA making a decision on your application, SASSA will unfortunately not be in a position to accept your application. You cannot submit your application if no consent for information verification is provided.

10. If I applied using USSD Channel , is there a problem if I submit a second application through the website channel
Multiple applications through different channels are discouraged at all times. SASSA will consider one application only per applicant.

Some Important Information From Comments

Comments:
1. I have tried to change my number by calling the call center. I no longer have that SIM card I registered with. Still I have not received any SMS and I need to collect my money but not collected yet for months due to this. Post offices are no longer making payouts. How will I use the retail stores with no other?

2. I cancelled my SASSA grant by mistake. I thought, I am canceling the payment through bank. What must I do to update?

3. My application has been declined and the reason is that a source of income has been classified but I only received my daughter’s 480. What could be the reason because other people who receive child’s money got it?

Information:
Most of the commenters commented that, they want to change their banking details.

Instructions On SASSA SRD Covid-19 Grant

The South African Social Security Agency (SASSA) introduced the Social Relief of Distress (SRD) grant as a temporary measure to provide financial relief to individuals and families who are in need due to the impact of the COVID-19 pandemic. Here are some general instructions on how to apply for the SASSA SRD COVID-19 grant:

Eligibility:
The SRD grant is intended for South African citizens, permanent residents, or refugees who are residing in South Africa and are in dire need of financial assistance due to the COVID-19 pandemic. The grant is usually targeted at those who do not have any form of income, employment, or social security support. Eligibility criteria may vary, so it’s important to check the latest requirements from official sources.

Application Process:
To apply for the SRD grant, you may need to submit an application to SASSA. The application process may involve completing an application form, providing personal and financial information, and submitting supporting documents. The application form and supporting documents may be available on the SASSA website or at local SASSA offices.

Documentation:
When applying for the SRD grant, you may need to provide certain documents to support your application. These documents may include your South African ID or valid passport, proof of residence, proof of income or lack thereof, and any other documents as required by SASSA. It’s important to carefully review the documentation requirements and submit all the necessary documents to avoid delays or rejections.

Submission:
Once you have completed the application form and gathered all the required documents, you may need to submit your application to SASSA. This may be done online through the SASSA website, by email, or by visiting a local SASSA office in person. Be sure to follow the instructions provided by SASSA for submitting your application.

Follow-up:
After submitting your application, it’s important to regularly check the status of your application. You may be able to do this online or by contacting SASSA directly. If your application is approved, you may receive the SRD grant via bank transfer or other payment methods as determined by SASSA. If your application is rejected, you may have the option to appeal or reapply, depending on the reasons for the rejection.

Additional Generic Procedure

Here are the steps on how to apply for the SASSA SRD Covid-19 Grant online:
1. Go to the SASSA website: https://srd.sassa.gov.za/.
2. Click on the “Apply for SRD Grant” button.
3. Enter your South African ID number and your cell phone number.
4. Click on the “Submit” button.
5. Read and agree to the terms and conditions.
6. Provide your personal information, including your name, surname, date of birth, address, and contact details.
7. Provide your employment information, including your employment status and income.
8. Provide your lifestyle sustainability information, including your household size and expenses.
9. Choose your payment option.
10. Submit your application.

You will receive an SMS confirmation once your application has been submitted. SASSA will then verify your application and you will be notified of the outcome.

Here are some additional things to keep in mind when applying for the SASSA SRD Covid-19 Grant online:
** You must have a South African ID number and a valid cell phone number to apply online.
** You must be between the ages of 18 and 60 to apply for the grant.
** You must be unemployed or earning less than R350 per month to apply for the grant.
** You must not be receiving any other government grants to apply for the grant.
Categories: Facilities
Tags: srd.sassa.gov.za

View Comments (188)

  • Gloria chauke says:
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    I think I have been scammed I can't check status I can't go through my application it says fail how can I change id application and number

  • Aaron Lehlohonolo Leseba Melato says:
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    Good day. I haven't receive my srd grant since from March last up until now. But all of those months are Approved only March & April has pay dates but no money in the account until today. I'm using tyme bank. I submit

  • Kamogelo malatjie says:
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    I want do change my banking details

    • Tymebank
      Acc 51087409074

  • Thabang Motepe says:
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    I don't get my grant money since February is telling me approved but no date till now

  • Avela Makatini says:
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    I want to change my cell phone number and know my 6 digit ID application

  • Kananelo Setumonyane says:
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    I want to change my banking details

  • Anonymous says:
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    Want to change my bank account wht must I do

    • good morning.i need help please i want to change my banking details

  • Hi I am approved for 10 months but there's no date how come

  • Marichen Van Der merwe says:
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    i want to know what's wrong every time I go to the retailer's to go pay my srd340grand I cannot get it but I am approved and have have my date's am struggle since October to get September and Octobers money

  • Amogelang Monegi says:
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    I want to change From Post office to pnp

  • Amogelang Monegi says:
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    I want to change banking details

  • I didn't received any monies yet for September and October I check several times an the out come was decline I did appeal several times but no response and I try everything nothing Eish?

  • Lets say i get paid on the 29th. N tday its 27 i change my pay mathod from bank to post bank, will i stillget it on the29th?

  • I want to change my banking details but it does not work.What must i do?

  • I want to change my banking details but it does not work

  • We're we suppose to apply for appeal month by month in 2021?

  • My sassa is approved but I haven't received any payment

  • how to change banking details

  • I don't want timebank pls

  • I'm trying to use the website for changing my Banking information and it's not working so what do I need to do?

  • Mlungi Bright Ndlovu says:
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    I to switch to TymeBank account number 510368XXXX

  • Bongani zungu says:
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    Hi I want to change from post office to ShopRite store

  • Sebastiao Joao Ndava says:
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    May you send me the link to change my banking details

  • Bongani xulu says:
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    I like to change payment from post office to store

  • Khashifa Jacobs says:
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    I want to change my payment method from post office to the bank, thanks

  • Mbuiselo Gqaliso says:
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    I want to change my banking details mbuiselo

  • My name is Gcina Tuzulwana i like to change my banking details please help

  • I want to change my bank details

  • Ntokozo hlela says:
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    What happened with r350 for sassa I am still waiting for the pay date sebeyidlile imali yethu sihluphek kanjena sifun imali zethu niyasidakelwa Nina sassa

  • I like to change my Bank details between pick n pay and shoprite

    • I like to change to post office

  • My application has been declined and the reason is that a source of income has been classified but I only received my daughter's 480. What could be the reason because other people who receive childs money got it?

  • Nosethu ntoto says:
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    I want to change my bank details

  • Why it declined and it but yet I'm not working idont now what to do that was my hope to get this money this month and survive in this poverty idont now how I will survive

  • I want to change my account number

  • I want to change my account number to post office

  • Fidasi Bethuel says:
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    How do I found reconsideration option?

  • Ingrid joselyn rule says:
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    Whant to change my bank details

  • Amukelani says:
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    I want to change my banking details

  • I want to change my banking details from post office to fnb bank

    • Hi I'm approved without a paydate what's the problem

  • Mofokeng thabo says:
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    I want to change my bank account

    • Sphamandla says:
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      Sphamandla

  • I want to change my bankng details ineed to get my money at shops

  • Thembekile Mqikela says:
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    I need to change a banking details please help me

  • I want to change my account to collect the money at store

  • I want to change my banking details

    • Lucky vusimuzi Tshabalala says:
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      Box shop or pick n pay
      My payment 350

  • Nicodimus lesejane says:
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    I want change my 350 from post office to bank details

  • Tiroalem Gabru says:
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    I want to change my banking details plz help

    • I what to change to post to my bank account details

  • Simamkele says:
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    I want to change my bank account details

  • I WANT TO CHANGE MY NUMBER AND CHANGE BANK DETAILS

  • Kubobonke says:
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    I want to change my bank account

  • Anonymous says:
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    Hy i need to change my banking details can you please send the link so i can change please

  • Peacemaker says:
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    How do I change my phone number

  • Mervin Gouws says:
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    I have tried to change my number by calling the call center. I no longer have that simcard I registered with. Still havent received an SMS and I need to collect my money not collected yet for months due to this. Post offices are no longer making payouts.how will I use the retail stores with no other?

  • Pamela Terblanche says:
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    I want to change from post office to pnp 350

  • Peta Lisbeth says:
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    I want to change my sassa back to the bank I HV update a post office by mistake

    • Nicodimus lesejane says:
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      I want to change my 350 grand from post office to bank detailso

  • Gugulethu says:
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    I changed my cellphone number and now i wanna reapply for 350

    Am i gonna have a problem with that?

  • Rethabile says:
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    My application is declined due uif since 2021 August my name it's Ranyali please help me

  • Angelico Stuurman says:
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    Approved with paydates since 2021desember til now started working....di I still get 350

  • Wandile Mkhize says:
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    I've changed my details to capitec bank it says approved with no pay date and its been two months now

  • Thato Gabe I want to change my bank details from post office to capitec and cellphone number I loose my phone

  • Nonhlanhla Eunice Nxumalo says:
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    I would like to change my bank detail to Tyme Bank

  • Nancy Dlamini says:
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    I have change my banking details from tymebank to ABSA it's still say approved no pay date

  • Thabo Ernest khoza says:
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    I want to update my banking details

  • Thonga Mzimasi says:
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    I want to change my banking details (cellphone number) on srd.sassa grant I lost my phone

  • Jacob Mogagabe says:
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    I want submit my bank details

  • Nonhlanhla nyeleti says:
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    Please can you updated my banking details for srd grant details my name is Nonhlanhla nyeleti shirindza

  • Must J. Mbhele says:
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    Hi, I want to update my banking details, and I can't find the way to do so please help.

  • Sandile Sizwe Buthelezi says:
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    Hello i want to put my bank details bt if i put my id number it's not accepted what must i do please help me

  • zinhle matsahakeni says:
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    i want to change my banking details .to capitac or sassa card it been five months approved but no paymentdates

  • Kelly-ann says:
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    Just want to y know I change my bank account for the r350

  • Hi my August was approved with no date. . But i recieved Sept. And Oct. Money.. so wat to do so i may retain my 350 for August. .?

  • Gideon Mbebe says:
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    I am helping my relative to upload her banking details but I am unable to open the window for updating. It is for Ms. Ncebakazi Luthwitsha

  • Application was successful,,never received money for August,,September and October

  • If i change my banking details while my money is out...does it immediately go to my bank account?

    • Lwazi Laurence says:
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      I want to change my bank account number

  • Phumelele Judith Nokwe says:
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    I don't get my grant but I approved August and September

  • I want to add my bank details on my application Name and Surname is Mxolisi Makubalo ID number 90010752XXXXX bank details is Capitec bank account number is 1840XXXXX

  • Nothando nkosi says:
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    What does referred means please help

  • Thapelo ramatla says:
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    How do I change the account number if cos the bank card I used is blocked

  • PRISCILLA KEKANA says:
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    I haven't received my social grant relief R350 I checked status nd I was approved but it says No post office was selected nd It it says payday 1st September nd it shows application Pin so what must I do now

  • Wanna change my Post office to bank but don't know it doesn't show here an I don't have a Sassa card bt a easypay so can I just put that nr.... thnx in advance

  • I want to change to capitec

  • Ntombise Hlulanisi says:
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    I NEED TO GET MY GRANT IN STORE. BECAUSE I ONLY GET 1 PAYMENT FOR JUNE

  • Ntombise Hlulanisi says:
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    Im ntombise Hlulanisi ive applied for R350 and is been approved and the problem i didnt get the money

  • Atlehang Rampai says:
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    I wanna change my money from Post office to Nedbank

  • khulekani glen ngcobo says:
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    change my banking details

  • Mola motjatji Sophia says:
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    I want to change my bank details to tyme bank

  • I want to submit my banking account

  • Thatyiswa says:
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    I want change my grant from post office to my bank I haven't get massage please help

  • Anonymous says:
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    I want to change my banking details

    • Kgolego Victor Mokgoshi says:
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      I want to change my bank details please what can i do?

  • Wendy pretorius says:
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    I want to give my bank account

  • Noncedo Ntsetha says:
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    Ineed chage my baking details

  • I have never received an sms with a link to upload my banking details, So what must it do in order to upload my banking details?

    • nkosingiphile says:
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      i want to submit my banking details

  • I will like to change my baking

    • Anonymous says:
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      I would like to change my banking details

  • How can i change bank payment change post bank to my bank account

  • Oh I see most questions but no answers from sasssa admn..what the Fuk.

  • Sibisi zandile says:
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    I want to change my banking detail post bank to capitac plz help

  • I think that link say I want to change my bank details doesn't work

    • I tried to change my banking details it keep saying already requested by 24hours. Its almost four days, experiencing the same problem.

  • Nwabisa jafta says:
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    I want to change my account

  • Anonymous says:
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    I did not receive the bank message where i enter my bank details

  • I need help I want to change my banking details on social relief grant

  • I need to change my banking details on social relief grant what must I do

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