Organisation : National Traffic Information System
Facility Name : Cancel Learner/ Driving Licence Test Booking
Applicable For : Citizen of South Africa
Website : https://online.natis.gov.za/
If the above link does not open, use this link : https://web.archive.org/web/20210814001930/https://online.natis.gov.za/
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How To Cancel NaTIS Booking?
Cancel a NaTIS Learner Licence Test or Driving Licence Test booking online.
Related / Similar Facility : NATIS Driving Licence Card Renewal Booking
** If you wish to cancel a Learner Licence Test or Driving Licence Test booking then you must visit the DLTC where the booking was for, to cancel the booking
** If you made a booking for a Driving Licence Card Renewal or Application for a PrDP then you must send an email to firstname.lastname@example.org in order for the cancellation to be done
** Please note: In the subject line of your email please follow this example: Cancel Booking for ID12345678″
** Also note all supporting documents to be in PDF format.
FAQ On NaTIS Online Booking
Frequently Asked Questions FAQ On NaTIS Online Booking
What is this online service about?
This service is to provide convenience to the public to:
** Register Profile online and capture their contact details to receive electronic communication from NaTIS. By registering a profile online vehicle owners will be able to obtain their motor vehicle renewal notice (MVL2) two months prior to the expiry date of the vehicle license before going to nearest NaTIS service centre (Post Office or Registering Authority) to renew their license.
** Make Bookings to apply for Learner Licence, Driving License and/or Professional Driving Permits, without having to visit Traffic Departments not having the guarantee of being assisted after standing in long queues.
** Report Motor Vehicle Crashes that just occurred, by using the smart devices without having to queue on the call to report the incidents to South Africa Police Services, Insurances or Emergency Rescuers.
Who is this service for?
This service is for any member of the South African public with a valid South African identity document, foreign identity document, Traffic Register Number (TRN) or Business Register Number (BRN) who would like to register their profile online and obtain their vehicle renewal notices, make an online booking or report motor vehicle crash.
When registering my profile, the application indicates I do not exist?
Your identity is validated against NaTIS, if you receive an error that you do not exist, it is either that your identification details supplied does not exist on NaTIS or; that it was incorrectly captured. For example, on the NaTIS you are registered as AB Surname and you only entered A Surname. If you’re a company your business name must be entered as it appears on your Business Registration Number Certificate (BRNC).
When registering my company profile, the application indicates my proxy does not exist?
Your proxy identity is validated against NaTIS, if you receive an error that your proxy does not exist, it is either that your identification details supplied does not exists on NaTIS or that the proxy details entered does not match the records on NaTIS. Please go to your nearest Registering Authority to correct or update your company’s proxy particulars with all the supporting documentation required.
My driver or learner license number is not working when attempting to register my profile?
Please ensure that you entered the correct license number as it appears on your driver’s license card or the control number as it appears on your learner’s license.
I want to register my profile but I have no email or cellular phone number?
To be able to register your profile online to receive the service(s) offered, it is compulsory to enter either a valid email address, cellular phone number or both. You will have to also select your preferred method of contact and accept to receive electronic communications from NaTIS before continuing.
Upon registering your company profile, what email is required?
The email address recorded will be the email address that your company receives communication from NaTIS. This will not update your proxy’s contact details on NaTIS.
Call : 0861 400 800
Email : email@example.com
Some Important Information From Comments
Error / Problem:
1. I can’t see an option where I can cancel bookings for Drivers Licenses. I selected the wrong option so, I wanted to book for a PDP and I now I can’t since I have booked for Drivers Licenses.
2. I was trying to renew my car license online but it says, bad credentials. I don’t have any fines so, how can I clear that I need to renew my car license.
3. I am unable to cancel my booking as the open slots were from a distance away from where I reside. Please provide me with the options for cancellation. I have already sent an email to the online support.
4. I am currently at the DLTC where the booking was for, trying to cancel a duplicate date. The DLTC is unable to cancel the booking for me. I have to wait to the date to lapse and reapply again. There is a disconnect between what we are told is process and what we are seeing on the ground.