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natis.gov.za Online Client Registration FAQs : National Traffic Information System

Organisation : National Traffic Information System
Facility Name : Online Client Registration FAQs
Applicable For : Citizen of South Africa
Website : https://online.natis.gov.za/#/main

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NATIS Online Client Registration

NaTIS Online Services. Use the provided links to either book an appointment, register as a road traffic user or; report a minor crash.

Related / Similar Service : NaTIS Report Crash

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Online Client Registration FAQs

When registering my profile, the application indicates I do not exist?
Your identity is validated against NaTIS, if you receive an error that you do not exist, it is either that your identification details supplied does not exist on NaTIS or; that it was incorrectly captured. For example, on the NaTIS you are registered as AB Surname and you only entered A Surname. If you’re a company your business name must be entered as it appears on your Business Registration Number Certificate (BRNC).

When registering my company profile, the application indicates my proxy does not exist?
Your proxy identity is validated against NaTIS, if you receive an error that your proxy does not exist, it is either that your identification details supplied does not exists on NaTIS or that the proxy details entered does not match the records on NaTIS. Please go to your nearest Registering Authority to correct or update your company’s proxy particulars with all the supporting documentation required.

My driver or learner license number is not working when attempting to register my profile?
Please ensure that you entered the correct license number as it appears on your driver’s license card or the control number as it appears on your learner’s license.

I want to register my profile but I have no email or cellular phone number?
To be able to register your profile online to receive the service(s) offered, it is compulsory to enter either a valid email address, cellular phone number or both. You will have to also select your preferred method of contact and accept to receive electronic communications from NaTIS before continuing.

Upon registering your company profile, what email is required?
The email address recorded will be the email address that your company receives communication from NaTIS. This will not update your proxy’s contact details on NaTIS.

I did not receive my one time pin (OTP)?
Go back to your contact details and ensure that you have entered your email address or cellular phone number correctly. If it is correct, please select resend OTP. If you still do not receive your OTP please contact our call centre via email – onlinesupport@rtmc.co.za or contact us on 0861 400 800.

My one time pin (OTP) entered does not want to work?
Your one time pin (OTP) is only valid for 2 minutes. Please select resend OTP to receive a new OTP and retry.

Why must I complete my details again to view my renewal notice(s) if I registered my profile?
This is a security measure for the use of the online services to validate your credentials, an OTP will be sent to your preferred contact number supplied when you registered your profile.

Why can’t I view my vehicle renewal notice(s)?
You can only view a vehicle(s) with a license that will expire in the following two months. If your vehicle(s) has already expired and is past the 21-day grace period, you cannot download/email/SMS your notice.

What is my vehicle renewal notice (MVL2) for?
The MVL2 – Assessment for renewal of motor vehicle license is used by NaTIS service centres (Post Office or Registering Authority) to renew your vehicle’s license without having to complete the Application for License of Motor Vehicle (ALV) form.

I can’t download my vehicle renewal notice(s)?
Please ensure that you have the Adobe Acrobat installed on your PC or that your pop-up blocker is not activated.

What is SMS notice number?
The SMS notice number will send a SMS to your cellular phone number that contains your license plate number, vehicle notice number and the amount due for renewing your license. This SMS can be presented at your nearest NaTIS service centre (Post Office or Registering Authority) to renew your vehicle’s license.

I can’t email my vehicle renewal notice(s) or SMS my notice number?
To be able to email your vehicle renewal notice or SMS your notice number, you must have registered an email address or cellular phone number upon registration.


Call : 0861 400 800
Email : onlinesupport@rtmc.co.za

Add a Comment
  1. James

    What is going to happen when, myself included, our license expire and we end up in as usual unnecessary road block. Or better unable to get to work, or find work?

  2. Mariette

    When I register for all our sub-companies, the Natis system required every time a new password and new e.mail address. It is really very inconvenient, because I am the one who work with all of these companies. Is there a way to do it differently?
    So I must remember all of the 7 companies’ passwords and e.mails. to login.

  3. Mankwana

    Please help I have been trying to book a slot to renew my Dl, to my surprise it says my ID does not match information on the system tried several times, this is frustrating

    1. MAY


  4. Respect

    I do see any booking on line pdp

  5. Snowy

    Why is the system doesn’t allow for people using traffic register to register or be introduced to the system

  6. Dave

    I battled with the same error message that the user name and password do not match. In the username block i then inserted my e’mail and it then accepted.
    Give this a try and hopefully it will work

  7. Jolanda

    Enatis indicate transaction pending and the local lisence office said they cannot issue the vehicle Disc because the account is frozen. It has been 9 days now and enatis still indicate pending transaction. I don’t get any replies on my emails send to their support team. Please can someone indicate what can be done to get it sorted??

    1. Michael

      same here no support team im stuck with the same message

  8. Veronica

    Agreed…like everything else in this country

  9. Janita

    I can’t lock in and don’t know why.

  10. Mr R Ndlovu

    Good day I would like to know when is the driver’s licence machine is going to start producing our licensed ,we have been waiting for so long

  11. Mr R Ndlovu

    Good evening I would like to know when is the driver’s licence machine is gonna start producing our licence because they will expire before we use them.we have been waiting for so long.

  12. Anonymous

    Does anyone even work at the call centre???????????

  13. sANDRA

    Registering for online services is not working – keep on getting the message that the information does not match that on system. Sent an email – NO ANSWER

    1. Anonymous

      I thought it was mine only cz I have been getting same error.Proves the web was not tested before it was put out theere

  14. Lisa

    This registration nonsense that they have introduced is such BS. No one is assisting with this “The information provided does not match what we have on the system.” The phone goes unanswered, the consultants dealing with emails are just as useless, bloody hell! Can someone help!

    1. Sandra

      I experienced the same issue – no help

    2. Anonymous

      Lisa, I have the same issue, been trying for over a week for someone to assist, they don’t even respond to emails.

  15. Njabulo Kevin Mdluli

    When I put in my ID number it says identification number does not correspond to the information in our system please help

  16. Zwelithini Maseko

    Hi I booked for rewal of my pdp completed all the required form online but I completed for renewal of licence in Tembisa but they told me to start booking again which is making things complecated it was better if they gave me the correct form for pdp unlike for them to tell to start afresh which I find this as a bad service.

  17. Anonymous

    Need an otp why not receiving it ro my email?

  18. J.J. ELS

    Want to renew my car license disc but do not match. How to re-register from the start

  19. Feroza Jakson

    Everytime I try to register it says my information does not match with the information on the system. Please help

  20. Kim

    My details seems to be incorrect when I try go into the site, how do I check my profile and correct it.

  21. carmen

    it says my username is invalid and cant find me on the system

  22. Leila Mamdoo

    When I try and register it tells me that my ID number Is incorrect amd it is not and this or really frustrating me. Whyyyyy

  23. Nan Manton

    Please advise why I cannot use my email address and/or cellphone number more than once when registering my businesses and personal ID. Please notify me by email.

  24. Colin Gilmour

    When registering on NATIC online, it gives me an error that the info doesn’t match what’s on the system

  25. Theo padi

    Everytime I try to register it says my information does not match with the information on the system. Please help

  26. Amber

    information you entered is different from the information on the system”

    NOW WHAT DO I DO ?????????



  28. Thandi Nkwatse

    I have a problem when I try to book learners license it says “information you entered is different from the information on the system”

    1. Siphelele

      Experiencing the same issue. Have they responded and assisted you, Thandi?

  29. Lwazi

    How do I change an ID number that I entered by mistake

    1. 123

      I encountered the same problem and I dont know how to rectify it

      Somone please help,this online system is really annoying

  30. Lwazi

    Good day I have Just registered for online but the problem that I have is that when I was doing the registration process my ID number was not accepted it showed error so I tried my Wife’s ID number just to see where the problem was and my Wife ID number was captured but email address and name and surname and phone are all mine I tried to update my profile but the ID number dose not change so I would appreciate if I could get help as I want to do a booking for my code 14 driving license

  31. Mario

    Renew my code 10 licence PDP

  32. Constance

    I constance I want to renew my licence

  33. Pooby

    Site for registration cannot be reached. Please advise.

  34. Aheldon

    Hi my last renewal for my drivers license was in 2010.
    Now they said I must apply online but I don’t know what my drivers license number is don’t have my card anymore.

  35. Morries Sambo

    Can’t even get 1 slot and pdp expired last year 11/09/2021 ..can i drive until 31 March 2022?

  36. Lance

    This thing is not working

  37. Rasebotja lekgolo Edward

    Renewal public license 1February 2022

  38. Belinda

    How to change numbers because I changed my number and now I can’t get the OTP

  39. Uniphonia

    I want to book for lost license bt I can’t because I only change my number so if I want continue it’s want otp of I don’t get and I don’t know what to do to register a new number

  40. Hendrina Wilhelmina

    want to register for renewal of car licence

  41. Thabang

    I can’t get my OTP code and I’ve been trying to book for my prdp application.. it’s not working

  42. Mosupye Shirley

    I want to renew my drivers license
    Its been a nightmare pls help
    Mosupye RS

  43. Joshua

    I want to renew my Pdrp

  44. Leonie

    I need my Registration vehicle document the vehicle is paid up but Wesbank cannot find the registration document as it is to old what do I do

  45. Leoni Prinsloo

    want to renew car license disc – but do not exist?

  46. Evelyn

    I lost my licence , how do i get my licence number so that i can register on enatis

    1. Sheldon

      Hi just wanted to know if you have received your card number because I am battling


    whant to book a learners booking but id doesnt exist on natis how do i reg the id on natis

  48. Andries

    Andries Bokaba I want to renew my driver’s license

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