Organization Name : SASSA South African Social Security Agency
Facility Name : GovChat SASSA App
Applicable For : Individuals who are currently unemployed
Website : https://www.sassa.gov.za/
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What is SASSA GovChat App?
SASSA GovChat App is introduced by South African Social Security Agency for Special COVID-19 social Relief of distress grant. The first day of applications for the Special COVID-19 social Relief of distress grant got off to a slow start due to excessive traffic on the SASSA website this morning.
Related / Similar Service : SRD R350 Grant 2021 Application Process
“This is a clear indication of the huge need for food aid among others, from distressed inhabitants of the country, and therefore the President couldn’t have reinstated this grant at a better time.
We added two new online channels for application in order to ease the pressure on our website, namely https://govchat.app/login and Facebook messenger, https://www.facebook.com/govchat.org”
How To Login To SASSA GovChat App?
Follow the below steps to login to SASSA GovChat App
Step 1 : Visit the official website through the URL https://govchat.app/login
Step 2 : Enter Your Mobile Number to recieve your verification code through SMS.
Step 3 : Fill the remaining details to complete your SRD Grant Application.
Initially applications were taken through the website on https://srd.sassa.gov.za/ or through WhatsApp on 082 046 8553 only. Applications opened at 09:00 but in 45 minutes time the utilisation of the server hosting the website was above 95%.
“This resulted in the website slowing down dramatically, which necessitated us to use our disaster recovery sites and add more channels for application immediately. Our technicians are on high alert and will monitor the impact of these interventions in order to continuously improve the application experience for our clients”
Early next week, another channel called Unstructured Supplementary Service Data (USSD) will be added to the existing ones. The construction of this channel is at an advanced stage and it will help people without smart phones to also be able to apply effortlessly. Further announcements will be made in due course.
Anyone still experiencing technical difficulties with WhatsApp or the website is reminded that they still have the whole month of August to apply in order to receive their August payments. Our technicians are working tirelessly to stabilise the system. We appeal to all affected applicants to please exercise patience.
FAQ On SASSA GovChat App
Frequently Asked Questions FAQ On SASSA GovChat App
1. Can I use somebody else’s phone number or bank account?
Applicants to note that the bank account or the cellular phone number provided for payment MUST be registered in the name
2. How will I know if my payment is ready for collection?
The application and payment status can be viewed on the SRD website .It is very important for every applicant to provide the correct mobile number through which he/she can be contacted, as all communication with applicants will be through SMS notifications
3. I cancelled my application because I received a temporary job but now it is finished. Can I re-apply?
Clients who previously cancelled the grant, and who would like to re-activate the grant, due to a change in their circumstances are welcome to re-apply.
4. What do I do if my application is declined?
** The declined application will only be reconsidered upon a request from the client
** An application has to be lodged on the website within 30 days of the outcome being available.
Benefits of SASSA GovChat App
The SASSA (South African Social Security Agency) GovChat App is a mobile application that provides various benefits for South African citizens who are recipients of social grants. Some of the benefits of the SASSA GovChat App in South Africa include:
Easy Access to Information:
The GovChat App provides users with easy access to information about social grants, including eligibility criteria, application processes, payment dates, and other relevant information. This helps users stay informed about their social grant status and requirements, and allows them to access important information conveniently through their mobile devices.
Online Application for Social Grants:
The GovChat App allows eligible users to apply for social grants online, eliminating the need to physically visit SASSA offices. This can save time and effort for users, particularly those who may have mobility or accessibility challenges, and streamline the application process.
Convenient Communication with SASSA:
The GovChat App provides a direct channel of communication between users and SASSA. Users can use the app to submit queries, raise concerns, and seek assistance related to their social grants. This can facilitate timely and efficient communication, and help resolve issues more effectively.
Additional Generic Procedure
To login to the SASSA GovChat App, you will need to create an account first.
Here are the steps on how to do it:
1. Go to the GovChat website.
2. Click on the “Login” button.
3. Click on the “Create an Account” button.
4. Enter your mobile number.
5. Enter a password.
6. Click on the “Create an Account” button.
You will receive a verification code on your mobile phone. Enter the verification code in the GovChat app and click on the “Verify” button. Once you have created an account, you can login to the GovChat app by entering your mobile number and password.
Here are some additional tips for logging in to the SASSA GovChat App:
** Make sure you enter your mobile number and password correctly.
** If you have forgotten your password, you can reset it on the GovChat website.
** If you are having trouble logging in, you can contact SASSA customer service.
Here are some of the benefits of using the SASSA GovChat App:
** You can apply for SASSA grants online.
** You can check the status of your SASSA grant application.
** You can report fraud or corruption to SASSA.
** You can get information about SASSA services.