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City of Cape Town Reset e-Services Password : capetown.gov.za

Organisation : The City of Cape Town
Facility Name : Reset e-Services Password
City/Country : Cape Town, South Africa
Website : https://www.capetown.gov.za/City-Connect/Register/eservices-and-municipal-accounts/Reset-your-e-Services-password

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How To Reset City of Cape Town e-Services Password?

Managing your municipal accounts and accessing other City services via e-Services requires a valid login. If you’ve already registered, but can’t remember your password or if you are unable sign in for another reason, we can help you reset your password.

Related / Similar Facility : Register For City of Cape Town e-Billing

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Mobile Devices Not Supported:
You cannot reset your password, retrieve your username, check/change your email address or register for e-Services using your mobile phone or tablet. You will need to use a laptop or desktop computer instead.

To reset your password, follow these steps:
Step 1: Visit e-Services and click on ‘Reset your password here’.

When resetting your password it cannot:
** be the same as your previous five passwords;
** be your username;
** reset using a cellphone

Reset Your Password Here : https://eservices.capetown.gov.za/irj/portal

Your password needs to have a minimum of 8 and a maximum of 14 characters.

Step 2: On the Password reset page, enter your username or your ID/Passport number, as well as the email address you used when you registered for e-Services. Once you’ve entered the information, click on ‘Request a new password’. You will notice a confirmation message stating that a new, temporary password was requested.

You should receive an email with the new, temporary password within approximately 10 minutes. Please check your junk or spam folder as well. You will need to change the temporary password the next time you log on to e-Services.

In the event of a longer delay, please wait at least 24 hours before requesting another password, as requesting too many new passwords within a short space of time could result in your username being locked. If your username does become locked, however, you will need to reset your password.

Username & Email:
You can also visit e-Services to retrieve your username if you have forgotten it, or to check or change your email address.

FAQ On City of Cape Town e-Services

Frequently Asked Questions FAQ On City of Cape Town e-Services

How do I create a valid username or password?
Your username and/or password must have between six and 40 case sensitive characters. Any combination of letters and digits is permissible. When resetting your password, at least one character must differ from the old password. A previously used password cannot be re-used until it has been changed at least five times.

How do I retrieve or change my username?
To retrieve your username, go to the e-Services log on page and select ‘Retrieve your username here’. Enter your username or the ID number that you used to register for e-Services. Your username will be emailed to you.

To reset your username, log on to e-Services and go to ‘My profile’. Click on ‘Change’ at the bottom of the screen, change your username and ‘Save’.

Why is it important to update my email address on my e-Services account?
The City of Cape Town uses the contact information provided by you in all correspondence related to your e-Services account. This may include notices related to your account or other important service messages.

To update your email address details, go to the e-Services log on page and select ‘Check / change your email address here’.

How can I reset my password?
** To reset your password, go to the e-Services log on page and select ‘Reset your password here’.
** Enter your username or the ID number that you used to register for e-Services and click on ‘Request a new password’.
** A new temporary password will be sent to your email address. You will be prompted to change this temporary password the next time you log on to e-Services.


Technical assistance : help.uces AT capetown.gov.za

Add a Comment
  1. Ayakha

    I forgot my username and password.i don’t see options gave me to type username and password.nor other options

  2. Nomtandazo

    I forgot my password and when I’m trying to reset is show me error

  3. Laticia

    Hi there I forgot my username;and I am no longer use the old email address ,Ian struggling to get in ,even if they send me otp code still don’t work

  4. Erika Reid

    I am desperately trying to find out what a “partner number” is to enable me to register for e billing

  5. Lelethu

    I have forgotten my user credentials both my user ID and password, is it possible to delete my account and re-register?

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