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SASSA COVID-19 SRD R350 Grant : Change Your Contact Details (Cellphone Number & Email)

Organization : South African Social Security Agency (SASSA)
Scheme Name : COVID-19 SRD R350 Grant
Facility Name : Change Your Contact Details (Cellphone Number & Email)
Applicable For : Applicants who wants to change contact details
Country : South Africa
Website : https://srd.sassa.gov.za/

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What is SASSA Social Relief of Distress Grant?

The SASSA Social Relief of Distress Grant (SRD Grant) is meant for South African Citizens, Refugees, Asylum Seekers and Special Permit Holders who are between the ages of 18 and 60 years, who have insufficient means, who do not receive social grants on behalf of herself/ himself or who are not contributing to or eligible for UIF payment, and have no financial support from any other source.

Related / Similar Facility :

Check SASSA COVID-19 SRD R350 Grant Status Online

SASSA Reconsideration Status Check May To March 2022

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How To Change COVID-19 SRD R350 Grant Contact Details?

If you want to update your cellphone number and/or email address that is used for communication and web application access related to your COVID-19 SRD R350 grant, we firstly need to verify that you are the original applicant.Please submit your 13 digit South African identity number and the 6 digit Application ID (AppID) that SASSA issued to you on application or reapplication.

Step-1 : Go to the link https://srd.sassa.gov.za/sc19/contact
Step-2 : Enter your ID Number and Applicant ID
Step-3 : Click on Submit button

Note:
Note that you can only submit one request to update your contact details in a 24 hour period.

FAQ On Special Covid R350 Grant

Frequently Asked Question (FAQ) On Special Covid R350 Grant

1. How do I apply?
** Website address: srd.sassa.gov.za/
** WhatsApp line: 082 046 8553
** SASSA Chatbot: sassa.gov.za

2. Will the application be accepted if I do not agree to the terms and conditions on the Declaration & Consent document?
If consent is not granted, the application will not be submitted to SASSA.

3. Will the application be accepted if I do not indicate that I have read the You and my Covid 19 grant document?
The application will not be submitted if the client does not indicate that, he/she has read and understood the You and my Covid 19 grant document

4. Can I use somebody else’s phone number or bank account?
Applicants to note that the bank account or the cellular phone number provided for payment MUST be registered in the name

5. How will I know if my payment is ready for collection?
The application and payment status can be viewed on the SRD website .It is very important for every applicant to provide the correct mobile number through which he/she can be contacted, as all communication with applicants will be through SMS notifications

6. I cancelled my application because I received a temporary job but now it is finished. Can I re-apply?
Clients who previously cancelled the grant, and who would like to re-activate the grant, due to a change in their circumstances are welcome to re-apply.

7. What do I do if my application is declined?
** The declined application will only be reconsidered upon a request from the client
** An application has to be lodged on the website within 30 days of the outcome being available.

Contact

** To change Mobile number Client must contact SASSA Toll Free Call centre on: 0800 60 10 11
** If further clarity is required, Please contact: SASSA Toll Free Call centre on: 0800 60 10 11 OR Send an email to: Grantsenquiries AT sassa.gov.za

30 Comments
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  1. Johannah

    Please help me to change my bank ACC cause the older one was blocked thank you

  2. Zanele

    I want to change my bank details

  3. Amelia Motsapi

    I want to change money to the shoprite

  4. Siyabonga Jezile

    Please help what can I do.

  5. Siyabonga Jezile

    Please help me with my bank account.

  6. montshoane

    Please help me with my banking details

  7. montshoanekgoesha

    My R350 always decline because my banking details are wrong so please help me how to exchange my banking details?😭😭😭

  8. montshoanek

    Please help me with my sassa bank details

  9. Nokuthula

    It aproved but no pay date for May and June

  10. Margaret Dimakatso

    My 350 srd sassa was approved but no paydate

  11. Boitumelo

    I want to change my account number

  12. Mofokeng puleng

    My 350 is still approved by no pay date why

  13. Kaylene

    April approved May pending June approved July pending come on will I ever get my money really I’ve changed my banking details to post bank but I’m using my SASSA card for receiving my child’s grant so will I still get it

  14. Asanda

    Always declined why because I’m not working rely on child Grint only please ineed350

  15. Goodness

    Approved but no pay date april may june why

  16. Nompumelelo

    I want to verify my bank details pls help

  17. Khethy

    Approve with no payday why

  18. Khethy

    I don’t understand one thing about this money why the others get its but I didn’t even get once april decline
    June approve with no payday

  19. Martin Katlego

    Always decline why

  20. Martin Katlego

    Helo me to get srs sassa grant please

  21. Lanatso Jane

    I have been declined from Aug to Nov 2021 what can I do but Dec to March I received that money.

  22. Goitseone Alfred

    My application ID386417 was activated with my Capitec account 183504XXXX and all in toll free number 080060XXXX I negotiated
    and told that all this details I updated for my srd application was changed in this current month and I should access the Sassa websites to correct the application as an applicant my identity and the information is differ of application so this nothing can they do for me and I must do it for myself so my cell phone account was in data charges with no ability to make changes in my own as my contacts (07277XXXXX) received OTP590XX seems the number that a help to of my sibblings 083409XXXX
    connected to verify the application and I seek help to find secured application with no unknown changes.

  23. Puleng

    My 350 its been declining but June is approved but no pay date what should I do

  24. Othusetse Piet segomotso

    Please help me to change my bank account

  25. Thandi ncobile mahlangu

    How can i change my banking details

    1. Hlengiwe

      Im not working but my bank account is working every month my brother get income at his work its not mine that mine, I borrowed my young brother that his using my bank account

  26. Mpjane Cedrick

    My.account.16400XXXXXX.Im not working so please help

  27. Ivy Rekhotso

    Always declined why because currently i’m not working.i rely on child grant only.please help i need R350 seriously

  28. Nompilo

    My R350 is still approved but no pay dates I check bank details they still pending why? Is there something wrong i did😢??

    1. Obusitswe Herry Letube

      Hi can you please change my number for me I just want to yours did number

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