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SASSA COVID-19 SRD R350 Grant : Change Your Contact Details (Cellphone Number & Email)

Organization : South African Social Security Agency (SASSA)
Scheme Name : COVID-19 SRD R350 Grant
Facility Name : Change Your Contact Details (Cellphone Number & Email)
Applicable For : Applicants who wants to change contact details
Country : South Africa
Website : https://srd.sassa.gov.za/
If the above link does not open, use this link : https://web.archive.org/web/20240121123543/https://srd.sassa.gov.za/

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What is SASSA Social Relief of Distress Grant?

The SASSA Social Relief of Distress Grant (SRD Grant) is meant for South African Citizens, Refugees, Asylum Seekers and Special Permit Holders who are between the ages of 18 and 60 years, who have insufficient means, who do not receive social grants on behalf of herself/ himself or who are not contributing to or eligible for UIF payment, and have no financial support from any other source.

Related / Similar Facility :

Check SASSA COVID-19 SRD R350 Grant Status Online

SASSA Reconsideration Status Check May To March 2022

Sponsored Links:

How To Change COVID-19 SRD R350 Grant Contact Details?

If you want to update your cellphone number and/or email address that is used for communication and web application access related to your COVID-19 SRD R350 grant, we firstly need to verify that you are the original applicant.Please submit your 13 digit South African identity number and the 6 digit Application ID (AppID) that SASSA issued to you on application or reapplication.

Step-1 : Go to the link https://srd.sassa.gov.za/sc19/contact
Step-2 : Enter your ID Number and Applicant ID
Step-3 : Click on Submit button

Note:
Note that you can only submit one request to update your contact details in a 24 hour period.

FAQ On Special Covid R350 Grant

Frequently Asked Question (FAQ) On Special Covid R350 Grant

1. How do I apply?
** Website address: srd.sassa.gov.za/
** WhatsApp line: 082 046 8553
** SASSA Chatbot: sassa.gov.za

2. Will the application be accepted if I do not agree to the terms and conditions on the Declaration & Consent document?
If consent is not granted, the application will not be submitted to SASSA.

3. Will the application be accepted if I do not indicate that I have read the You and my Covid 19 grant document?
The application will not be submitted if the client does not indicate that, he/she has read and understood the You and my Covid 19 grant document

4. Can I use somebody else’s phone number or bank account?
Applicants to note that the bank account or the cellular phone number provided for payment MUST be registered in the name

5. How will I know if my payment is ready for collection?
The application and payment status can be viewed on the SRD website .It is very important for every applicant to provide the correct mobile number through which he/she can be contacted, as all communication with applicants will be through SMS notifications

6. I cancelled my application because I received a temporary job but now it is finished. Can I re-apply?
Clients who previously cancelled the grant, and who would like to re-activate the grant, due to a change in their circumstances are welcome to re-apply.

7. What do I do if my application is declined?
** The declined application will only be reconsidered upon a request from the client
** An application has to be lodged on the website within 30 days of the outcome being available.

Contact

** To change Mobile number Client must contact SASSA Toll Free Call centre on: 0800 60 10 11
** If further clarity is required, Please contact: SASSA Toll Free Call centre on: 0800 60 10 11 OR Send an email to: Grantsenquiries AT sassa.gov.za

Some Important Information From Comment

Comment:
1. My application was activated with my Capitec account and all in toll free number. I negotiated and told that all this details I updated for my SRD application was changed in this current month and I should access the SASSA websites to correct the application as an applicant my identity and the information is differ of application so, this nothing can they do for me and I must do it for myself so my cell phone account was in data charges with no ability to make changes in my own as my contacts received OTP seems the number that a help to of my sibling connected to verify the application and I seek help to find secured application with no unknown changes.

General Guidance To Change SASSA SRD Grant Contact Details

Here are the general steps you can follow

Contact SASSA:
You can contact SASSA through their official website, helpline, or local SASSA office to inquire about the process for changing your contact details for the SRD R350 grant.

Provide Required Information:
Be ready to provide your personal information, including your full name, ID number, and current contact details, as well as the updated contact details that you want to change to.

Submit Relevant Documents:
SASSA may require you to submit supporting documents to verify your identity and the updated contact details. These may include a copy of your ID document, proof of address, and any other documentation as requested by SASSA.

Follow SASSA’s Instructions:
SASSA will provide you with instructions on how to update your contact details, which may include filling out a form, sending an email, or visiting a local SASSA office in person. Make sure to follow the instructions carefully and provide all the required information and documentation.

Confirm Changes:
After submitting your updated contact details, SASSA may contact you to confirm the changes or request additional information if needed. It’s important to respond promptly and provide any additional information as requested.

Keep Records:
Make sure to keep copies of all the correspondence and documents related to changing your contact details for the SRD R350 grant for your records.

Additional Generic Procedure

To change your contact details for the COVID-19 SRD R350 grant, you can follow these steps:
1) Go to the SASSA SRD Contact Update website: https://srd.sassa.gov.za/sc19/contact.
2) Enter your ID number and application ID.
3) Click on the “Submit” button.
4) Enter your new contact details.
5) Click on the “Submit” button.

SASSA will send you a one-time pin (OTP) to your new cellphone number. Enter the OTP in the required field and click on the “Verify” button. Your contact details will be updated.

Here are some additional things to keep in mind when changing your contact details for the COVID-19 SRD R350 grant:
1) You can only change your contact details once every 24 hours.
2) You will need to have your ID number and application ID handy.
3) You will need to be able to receive SMS messages on your new cellphone number

150 Comments
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  1. Letticia Msipa

    the fone number I used on my first application was blocked then I’ve been trying send my new fone number but all is invain for three months now waiting for their sms but nothing I have nothing to feed my family that R350 was helping me to get food for my family

  2. Bhekokwakhe

    Hi anisize
    Help me to change my details

  3. Jimmy ngwana

    I lost my phone so I want to change the number and I want my money to now go to account not post office

  4. Gailine beukes

    i to change my contack details to new fone number

  5. Geraldene Benjamin

    Hi,someone change my fone number but now i got new number please hlp me

  6. Anonymous

    Please help, someone had changed my contact details and also my banking details. I don’t know what to do.

  7. Thobeka

    hi I want change my bank details and my contact number

  8. Thobeka

    I want change bank details and number

  9. Simphiwe

    Hii .. I was sleeping ngomgqibello eminii then ngavuswa imessege on my ithi my contact details for my SRD grant has change I didn’t know what to do even now becouse if I am trying to call SASSA it says the network … I don’t know what to do coz lemalii le ngizigqokiisa ngayo miina nomntanamii even kukhonaa okushodayo enndlinii I am being able ukuthii ngikuthenge with that money and now sokwenzaa kanjanii I am trying the whole day the Sassa app are not working angisaziu ngempella ..

  10. Nelisa portia ncayiyana

    I have 9 month approved but no pay date😔

  11. Nandipha Mango

    I want to change my bank details from Capitec to Tymebank

  12. Thobile

    I want to change my R350 to my bank acount

  13. Fikile

    I want to change my contact number and my bank details

    1. Maria

      I want to change my bank account

  14. Nonhlanhla

    I’m Nonhlanhla mkhize I have applied from my 350 grant but is not a proven the date nd have to change the number also account number for me

  15. Maggie

    I want to change my bank account

  16. Nonhlanhla

    I want to change my bank details

  17. Molatelo

    How can I do to change my r350 srd contact details

  18. refilwelamone

    I want to change myy bank account pls help me

  19. NTANDO

    I want to update my banking details please help

  20. Johanna Rondganger

    It’s been 3 weeks that I’m struggling to change my contact details. The link doesn’t open.Please help

  21. Cinzia

    I have to make changes on my forms need to charge my contact details and my banking information

  22. Simphiwe Mthembu

    My number was changed I don’t know how I need help

  23. Thandeka

    I need help I needy application Id number I lost my phone they can’t help me with out it I don’t know how can I get it and someone change my srd number fone

  24. Natasha

    I got married want to change my surname, how

  25. Nelisiwe thwala

    I want to change bank details

  26. Johan

    hi ineed help my sassa is showing approved from August until now but no pay dates and I can’t get to change my banking details please help me

  27. Nokukhanya Eunice

    Hi i have problem ……my 350 have aproved and date …..what can ido .coz if igo to shop they decined

  28. Gnatic

    Guyz anyone who needs help with their srd grant….i can help them
    O665111508 WhatsApp
    But i can only take 10 people a day
    thank you.

  29. Gnatic

    Anyone who needs help with their srd grant….i can help them
    0665111508 but i can only take 10 people
    Thank you.

    1. Ntombizodwa madlala

      Hi I want to update my bank details

  30. Tshepiso

    how do you change your number

  31. Ronell

    whatust I do of my srd grand is approved for 6 months but no pay dates and I don’t want it in my account anymore but by any cashiers

  32. Nufah Jacobs

    Hi my name is Nufah Jacobs since April till now I have been waiting for my payment dates dates and another thing is ever since I chatted to one of the Sassa help agents I can’t go check my status
    my telephone number i applied with cannot be found on the system so wat do I do now

  33. rengo

    How to change my bank details guys 😥😵

    1. katlego

      i want to change my banking details

    2. Mmatshipi Sophia shongwane

      Just like to change my bank details

  34. Masedi Samantha lekgowa

    I’ve applied since last if last year but only for approved last year for 3 months and it says approved but no payment date what could be the delay of the pay date

  35. Sindisiwe

    Hi I want to change my number for 350

  36. BALUNGILE NCAMSILE NGIDI

    source of income is referred.2022.January to October.November to December approved no payday

  37. Farieda Jacobs

    Approved no pay date since August 2022 please help

  38. LLR

    my sassa 350grant s approved but no paydates can u tell me what’s wrong plse LLR 0738423151

  39. David Jabulani

    my 350 grants has aproved since April n has no dates please help guyz my account is 154441XXXX

  40. siphamandla

    My 350 aproved but no pay dates and iwant to change banking details now my account number is 63031527469 please use this account numbers

  41. sphamandla

    Sphamandla mavimbela hi can you please change my old account number banking details

  42. Priscilla

    i declined since july cause they use my account to sand my grandma money for food 😭😭

  43. Nokuthula

    I’m struggling to change my banking details may you please help me please

  44. Yoniswa mhlwana

    I got approved but no pay date I want to change bank details

  45. Behlukanisile

    Please help me to change my banking details

  46. Xolani Ngwenya

    Morning can you please help me to change my number for my application

  47. Phindile

    Can you please change my cell phone number please 😭

  48. Bongiwe

    I have 7 months approved but no paydates I want to verify my banking details plz help me.

  49. Zama

    Someone change my number,I need help

  50. Vuyolwethu

    I have a problem I have lost my phone.i don’t have the number that I have registered with for 350 how can I change my number.

  51. Ngiphile

    I want to change contact number

  52. Nelile

    hiy I have paydate but when I check my standard bank card there is no money but I’ve already given my bank details please help me

  53. Nelile

    Hiy I have a problem on my 350 it has paydate but when I check my standard bank card there is no money but I’ve already given my bank details please help me I need this money

  54. Ntombenhle

    I want change my bank detail

  55. Ntombenhle

    My 350 is still approved but no pay date why is something wrong or what

  56. Faren

    hi I want to change my bank account

  57. Emily

    Can i please change my old number to a new one

  58. Yoliswanconyelo

    Hi plz help me i want 2 changed my banking details plz

  59. Qaku silindo

    how long we take after will change my number…how will be activeted to shops or bank

  60. Simangele

    I want to change bank account

    1. Sekome shocky

      capitec to Time bank account

  61. Thandeka

    how do i change my banking details

  62. Simangele khonzaphi Masondo

    Hi i need to change bank account to post office my 350 approved 4 7mounths

  63. Nokwandile Madywe

    Someone changed my number and I do not know that person so if I’m trying So I don’t get my I’d application because when I fill my number says failed so plzzz help me

  64. Zinakile

    My 3R50 IS APPROVED WITH NO PAY DATES PLZ HELP

  65. Maureen

    My few months declined and i tried to reapply with no success what must i do lm not working please help

  66. Sinentlantla Mdwebu

    My R350has been declined it been 4months now but I don’t have any source of income

  67. Nonzukiso sankxa

    want change my mobile number

  68. Dephney kokobane

    Someone changed my number and i do not know that person so if im triying so i can’t get my id application because when i fill my
    number it keeps saying failed

  69. Kolobe Advice

    Struggling to change my numbers since yesterday

  70. Kolobe Advice

    I am struggling to change my number

  71. Ntombikhona dlamini

    My number was changed I don’t know who’s changing my number pls I need help

  72. Ntombikhona

    i want to change my phone number

  73. Sibongile mbhentse

    I need to change my contact number

  74. Trudy

    I wanna change my number

  75. Sindisiwe Julia nkomo

    I want to change may banking details

  76. Hlengiwe

    Hi iwant to submit my account details

  77. Emma dimakatso

    I want to change my bank details

  78. Brandon

    please can I change my phone number

    1. Qaku silindo

      yes easy like abc call me give me yout number

  79. Fikile

    Iwant to change My my number my old number

    1. silindo

      send your details to me

  80. Ntombekhaya khumalo

    Iwant to change my bank details from post office to shops

  81. Lutendo

    I want to change my payment from post bank to boxer and i want to select all to move to boxer store

  82. Nolwazi

    My phone number was changed I don’t know who did it and I don’t know my application ID

    1. Trudy

      Can i change my number?

  83. Annah Sibanyane

    Please help me I want to change my number n my bank details

  84. Luthando sana

    I also lost my number and to change number i must have app id which i lost with the phone that have my sim card

  85. Lee-roy

    My phone number was changed and I don’t know that number

  86. Lwazi

    I want to change my banking details

  87. Nontobeko sibisi

    I want to change my bank details, please help me

  88. John mothibedi

    Hy I want to cancel bank payment and change to boxer

  89. Noluyolo

    Plz help me to change my number

  90. Sharon Hildebrand

    I lost my number and can’t remember my sassa number

  91. Keneiwe modisengane

    I want to change my number there problem is I don’t know the application id plz help

  92. Boneka

    April May June July approved but no payment date

  93. Asiphe

    Who to change cell phone number?

  94. Ntombesizwe

    Hey I have abaut date lm approved April until June but theres no paydate please help me with date

  95. Refilwe Molahloe

    I need help someone changed my number when i try to change my number it’s a already requested in past 24hours help me plz

    1. Ntandokazi

      Did you get help?

  96. Mandilakhe

    I want to change my number plz old number it’s 07631XXXXX new number 07249XXXXX

  97. Nthabiseng Juliet modise

    I want to change my banking details I want to take it to boxer

    1. Asanda Riecky Xhi

      I want to change my bank details to this account 510556XXXX
      Branch code 678910
      Account type current account

  98. Aphiwe nogwebela

    Plz can u please change my cellphone number I just want to use another number cause that one is no longer working is blocked

  99. numbers Eljowne

    Change my number

    1. Zoliswa

      Can I please change my contact number I have been trying but failed

  100. Kwanda Stanley zulu

    I did get my 350 for July untill now If i try to check in my Application
    I got , my Application two months canceled july and August or mybe someone did did that i don’t know reall please help me to fix this problam.

  101. Bongani

    Change my account plsz help

    1. Eljowne

      Change numbers

  102. Letlhogonolo prince maine

    my number not exist can you please help me to change the mumber so that i can received my srdR350 please.

    1. Eljowne

      Change number

    2. Palesa p

      How long do I have to wait before I can go and collect my 350 after changing my contact deatails

  103. Koketso Arnold maluleka

    I am struggling to submit my banking details help me to submit them…

  104. Johannah

    Please help me to change my bank ACC cause the older one was blocked thank you

  105. Zanele

    I want to change my bank details

  106. Amelia Motsapi

    I want to change money to the shoprite

    1. Eljowne

      Change money to shoprite

  107. Siyabonga Jezile

    Please help what can I do.

  108. Siyabonga Jezile

    Please help me with my bank account.

  109. montshoane

    Please help me with my banking details

  110. montshoanekgoesha

    My R350 always decline because my banking details are wrong so please help me how to exchange my banking details?😭😭😭

  111. montshoanek

    Please help me with my sassa bank details

  112. Nokuthula

    It aproved but no pay date for May and June

  113. Margaret Dimakatso

    My 350 srd sassa was approved but no paydate

  114. Boitumelo

    I want to change my account number

    1. Bongani

      Help you know ldge

  115. Mofokeng puleng

    My 350 is still approved by no pay date why

  116. Kaylene

    April approved May pending June approved July pending come on will I ever get my money really I’ve changed my banking details to post bank but I’m using my SASSA card for receiving my child’s grant so will I still get it

  117. Asanda

    Always declined why because I’m not working rely on child Grint only please ineed350

  118. Goodness

    Approved but no pay date april may june why

  119. Nompumelelo

    I want to verify my bank details pls help

  120. Khethy

    Approve with no payday why

  121. Khethy

    I don’t understand one thing about this money why the others get its but I didn’t even get once april decline
    June approve with no payday

  122. Martin Katlego

    Always decline why

  123. Martin Katlego

    Helo me to get srs sassa grant please

  124. Lanatso Jane

    I have been declined from Aug to Nov 2021 what can I do but Dec to March I received that money.

  125. Goitseone Alfred

    My application ID386417 was activated with my Capitec account 183504XXXX and all in toll free number 080060XXXX I negotiated
    and told that all this details I updated for my srd application was changed in this current month and I should access the Sassa websites to correct the application as an applicant my identity and the information is differ of application so this nothing can they do for me and I must do it for myself so my cell phone account was in data charges with no ability to make changes in my own as my contacts (07277XXXXX) received OTP590XX seems the number that a help to of my sibblings 083409XXXX
    connected to verify the application and I seek help to find secured application with no unknown changes.

  126. Puleng

    My 350 its been declining but June is approved but no pay date what should I do

  127. Othusetse Piet segomotso

    Please help me to change my bank account

  128. Thandi ncobile mahlangu

    How can i change my banking details

    1. Hlengiwe

      Im not working but my bank account is working every month my brother get income at his work its not mine that mine, I borrowed my young brother that his using my bank account

  129. Mpjane Cedrick

    My.account.16400XXXXXX.Im not working so please help

  130. Ivy Rekhotso

    Always declined why because currently i’m not working.i rely on child grant only.please help i need R350 seriously

  131. Nompilo

    My R350 is still approved but no pay dates I check bank details they still pending why? Is there something wrong i did😢??

    1. Obusitswe Herry Letube

      Hi can you please change my number for me I just want to yours did number

    2. Mandla zwane

      Hi I’ve been using someone’s phone numbers so Nou I want to change number what can I do cz I no longer have the number what can I do

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