Organisation : Gilbert Rugby South Africa
Facility Name : Track My Order (Order Tracking)
Country : South Africa
Website : https://www.gilbertrugby.co.za
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How To Track Gilbert Rugby South Africa Order?
To track Gilbert Rugby South Africa Order, Follow the below steps
Related / Similar Facility : Primetime Express Shipment Parcel Tracking
Step-1 : Go to the link https://www.gilbertrugby.co.za/trackorder
Step-2 : Enter the Order Number
Step-3 : Enter the Email Address
Step-4 : Click on “Track Order” button
Please enter your email address and order number (not shipment number) from your order email to track your order. Need Assistance with your order? Drop us an email here
Gilbert Rugby Returns & Exchanges
If you are dissatisfied with an item purchased from our website you may return it to Gilbert South Africa for a refund, replacement or exchange provided that the conditions of our Returns & Exchanges policy have been satisfied.
For hygiene reasons, unsealed underwear items may not be returned unless the item is defective/damaged upon receipt of delivery.
We will gladly exchange or refund a product purchased from this website, provided that it meets the below criteria:
** there is valid proof of purchase, i.e. Gilbert South Africa online order confirmation
** it is within 30 days of the original purchase date
** it is in its original packaging and condition and:
** the product is unworn and unused
** the product tag is still attached
** the security seal or shrink wrap is intact (if applicable)
** includes all original accessories and/or parts (if applicable)
FAQ On Gilbert Rugby South Africa
Frequently Asked Questions FAQ On Gilbert Rugby South Africa
Q: How do I place an order?
Navigate via the menu, or use the search to find the product you are looking for. Choose a product colour by clicking the colour swatch, then choose the product size and insert the quantity of products you want to purchase. Then click “Add to Cart”. Do this for one more products and when you are ready to checkout click the shopping cart icon at the top right of your screen, then click “view cart” to see to see your shopping cart. Once you you have finalised your cart, please click the “checkout” button and follow the onscreen prompts to place your order.
Q: What if I place an order and I find out the stock I ordered is not available?
This is a situation that rarely happens and Gilbert is constantly working to limit this from happening. As a company, we run a live orderaing system and stock can sometimes reflect incorrectly depending on stock levels. In this case, you can choose to purchase something else or we will refund you for the missing stock item. If a refund is processed, the money will reflect back into your bank account within 5-10 working days.
Q: How do I cancel an order?
If you have received an order confirmation email, and your order status says “Processing” or “In Picking” will we be able to immediately cancel your order and process a refund.
If you have received a shipment notification email, and your order status says “Complete”, we will not be able to immediately cancel your order and process a refund. We will first have to retrieve the order from the courier and then we can process a refund.
Q: Can I make changes to my order after I have paid for it?
We do not allow changes to your order once your order status says “In Picking”. Please contact our support desk for more assistance to request an order cancellation.
Once your order has been cancelled, we will refund you immediately (so long as your order has not been shipped) and you must please place a second order with the correct items.
Call : 011 861 6900