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woolworths.co.za Customer Care Contact Number : Holdings

Company Name : Woolworths Holdings Limited
Industry : Retailing
Products/Service : Clothing, footwear, accessories, groceries, beauty products, homeware and financial services
Head Office : Cape Town
Website : https://www.woolworths.co.za/contactus

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Woolworths Customer Care Contact Number

General Enquiries : 0860 022 002
Fax: (021) 407 3995

Related / Similar Facility :
Woolworths Win A Natural Form Baby Carrier Competition

Email: custserv AT woolworths.co.za
International caller : please dial +27 21 407 7002

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Call Centre Operating Hours :
** Monday – Friday 8am – 5.30pm
** Saturday 8am – 5pm
** Sunday 9am – 1pm
** Public Holidays 9am – 1pm

Woolworths Online :
Phone : 0860 100 987
Email: shop AT woolworths.co.za
International caller : please dial +27 21 407 6137

Call Centre Operating Hours :
** Monday – Friday 8am – 7.30pm
** Saturday 8am – 5pm
** Sunday 8am – 1pm
** Public Holidays 8am – 5pm

WRewards :
Phone : 0861 502 050
Email: rewards AT woolworths.co.za
International caller : please dial +27 21 407 7003

Call Centre Operating Hours:
** Monday – Friday 8am – 5.30pm
** Saturday 8:30am – 2pm
** Sunday 9am – 1pm
** Public Holidays 9am – 1pm

MySchool Enquiries :
Phone : 0860 100 445
Email: cs AT vmp.co.za

Call Centre Operating Hours:
** Monday – Friday 8am – 5pm
** No Weekends
** No Public Holidays

Woolworths Financial Services

Phone : 021 411 5000
Email: queries AT wfs.co.za
Complaints: complaints AT wfs.co.za
International caller : please dial +27 21 411 5000

Call Centre Operating Hours:
** Monday – Friday 7.30am – 9pm
** Saturday 7:30am – 9pm
** Sunday 7.30am – 9pm
** Public Holidays 7.30am – 9pm

Woolworths International Enquiries

Phone : +27 21 407 7002
Email: custserv AT woolworths.co.za

Woolworths Online :
Phone : +27 21 407 6137
Email: shop AT woolworths.co.za

WRewards Enquiries :
Phone : +27 21 407 7003
Email: custserv AT woolworths.co.za

MySchool Enquiries :
Email: cs AT myschool.co.za

Financial Services :
Phone : +27 21 411 5000
Email: queries AT wfs.co.za

FAQ On Woolworths

Frequently Asked Questions (FAQ) On Woolworths

How can I pay?
You can pay for your order with any Mastercard or Visa credit card, as well as Woolworths Store Cards, Woolworths Credit Cards and Woolworths Gift Cards. Unfortunately we cannot accept American Express, Diners Club, or payment on delivery.

Please note:
Some Debit Cards will allow you to make purchases on our website, but you may find that an outstanding authorised amount appears on your account statement for some time after delivery of your purchases. We are working on a solution to this. Please contact our customer service centre for more information.

Can I pay in a foreign currency with my credit card?
Yes. Our payment processor will accept a non-South African credit card; you will automatically be billed in your credit card statement with the equivalent value in your currency.

How will I be refunded for items bought online?
Your refund will be given against the original payment card as specified on your proof of purchase (your online dispatch note serves as your proof of purchase). For example, if you paid online with a credit card, the Woolworths store which handles your refund will process your refund to a credit card. In the event of a gift return, or no proof of payment being available, you will be refunded via a Woolworths gift card. Please note that we cannot make cash refunds for items purchased online.

How do I cancel an order?
Allow us to help you with this, please contact us for assistance on shop AT woolworths.co.za. Remember to include your order number.

What happens if items are missing from the delivery but listed on the invoice?
This should not happen. You delivery invoice should reflect exactly what has been delivered. Please contact us and we will rectify this.

Some Important Information From Comments

Comments:
1. Customers don’t use woolworths online services, if anything goes wrong they don’t care about the inconvenience it cause you as a loyal customer. They give robotic responses and no one takes accountable for errors and definitely does nothing to remedy the situation.I have requested 3x for a manager to call me.There after sales services sucks.

2. Excellent service from Sinethemba Zulu at Woolworths, Honeydew Village, Gauteng. This employee needs to be recognised for her excellent service. Very few employees regard customer service as a necessity, however, this employee is an asset to WOOLWORTHS.

3. I purchased a set of bras and only one was delivered. I contacted them and they said they can’t find the missing bra so, they will refund me. Its been weeks and nothing has happened. Contacted them several and every time its excuses. I will never use Woolworths online again.

13 Comments
Add a Comment
  1. Cathy Goodall

    Maybe you can follow the way Checkers packed their salads, I brought chicken wings, meatballs salads and others ready to eat, the cover is very poor quality and break open even before you get home. Taste wise I have no problem, just very poor packages. It is not a complain as I enjoy shopping at Woolworths. Thank You

  2. Gigi Harris

    Excellent service from Sinethemba Zulu at Woolworths, Honeydew Village, Gauteng. This employee needs to be recognised for her excellent service. Very few employees regard customer service as a necessity, however, this employee is an asset to WOOLWORTHS

  3. Londiwe

    I purchased a set of bras and only one was delivered. I contacted them and they said they cant find the missing bra so they will refund me. Its been weeks and nothing has happened. Contacted them several and every time its excuses. I will never use Woolworths online again.

  4. Precious Hadebe

    I’m so happy about the service I got yesterday 17-07-2022 from Woolies Crowthorne … so what happen Mokgadi was the Lady that was helping me and than the Lady called Amanda she came to me and ask if she can I help me , I think cause she saw that I’m pregnant it was hard for me to unpack from the trolley so she helped than I said I forgot to take something she asked me what is it I told her I need honey she went and get it for me .Amanda was amazing I don’t wanna lie I’ve never received such a good customer service in Woolies before And she was even telling me about the specials … I won’t understand how happy I was l felt special Thank you Amanda

  5. G. Naidu

    I am having a problem to open the Woolworths App. It is rejecting my current email. How can I change my old email address to my current email.

  6. shirleyasturgiss

    I bought a mens pure marino wool Jersey a few years ago and have made several complaints and got know where. The Jersey is a David Jones codes on the label is 11505 151 0216 another code 503196684 . The Jersey price was almost R400 and just started falling to pieces as the time goes by. I would appreciated some response to this as the quality is disgusting and I should get a refund. I am and currently am a Woolworths customer. I do grocery and clothing shopping and makeup regularly. I am very disappointed. I need a reply or a head office number to make this complaint. Just a few weeks ago had awful food served at the Norwood Woolworths Coffee Shop. What has happened to Woolworths. Please let me know who to contact at head office. Regards Shirley

  7. Tsaona Mandiwana

    Woolworths Game City, Botswana has a terrible service ever. Their service was slow on the 28/05/2022 yet they was a lot staff idling in the store, they were not even apologetic when the customers complaint of their poor service.

  8. Mrs Hendricks

    Customers don’t use woolworths online services, if anything goes wrong they don’t care about the inconvenience it cause you as a loyal customer. They give robotic responses and no one takes accountable for errors and definitely does nothing to remedy the situation.Ive requested 3x for a manager to call me.There after sales services sucks. Their are no “the difference ” they have no difference.

    I’m disgusted by them.

  9. Sharika

    Woolworths is the worst account to have. They have misallocted my payments for months. After countless emails and calls they still haven’t sorted this account.

  10. To expensive , no taste , what a waste.

    Stop selling the rolls and buns, that taste terrible, and are as heavy as bricks and expire the next day!!!

  11. Melanie Van Der Merwe

    Please contact me as I can not get hold of you
    I’ve been to one of your branches 4 times to get my missing payments sorted out. Emailed it twice to you and 2 weeks later still waiting for acknowledgment of receipt of my email and proof of payments

  12. Lyn de Klerk

    I have phoned 3 times this morning to your customer care line to query my account.
    Each time I got through and then cut off mid conversation. I was never asked my name or contact details so the operator could have perhaps got back to me once the call was dropped.

  13. B. Owens

    Could you please confirm that your clothing such as T Shirts are UV resistant, especially for young children, and are there labels confirming the above? I am purchasing T Shirts for my Grandchildren and it is important that I should have this information.

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