woolworths.co.za Customer Care Contact Number : Holdings

Company Name : Woolworths Holdings Limited
Industry : Retailing
Products/Service : Clothing, footwear, accessories, groceries, beauty products, homeware and financial services
Head Office : Cape Town
Website : https://www.woolworths.co.za/contactus

Woolworths Customer Care Contact Number

General Enquiries : 0860 022 002
Fax: (021) 407 3995

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Email: custserv AT woolworths.co.za
International caller : please dial +27 21 407 7002

Call Centre Operating Hours :
** Monday – Friday 8am – 5.30pm
** Saturday 8am – 5pm
** Sunday 9am – 1pm
** Public Holidays 9am – 1pm

Woolworths Online :
Phone : 0860 100 987
Email: shop AT woolworths.co.za
International caller : please dial +27 21 407 6137

Call Centre Operating Hours :
** Monday – Friday 8am – 7.30pm
** Saturday 8am – 5pm
** Sunday 8am – 1pm
** Public Holidays 8am – 5pm

WRewards :
Phone : 0861 502 050
Email: rewards AT woolworths.co.za
International caller : please dial +27 21 407 7003

Call Centre Operating Hours:
** Monday – Friday 8am – 5.30pm
** Saturday 8:30am – 2pm
** Sunday 9am – 1pm
** Public Holidays 9am – 1pm

MySchool Enquiries :
Phone : 0860 100 445
Email: cs AT vmp.co.za

Call Centre Operating Hours:
** Monday – Friday 8am – 5pm
** No Weekends
** No Public Holidays

Financial Services

Phone : 021 411 5000
Email: queries AT wfs.co.za
Complaints: complaints AT wfs.co.za
International caller : please dial +27 21 411 5000

Call Centre Operating Hours:
** Monday – Friday 7.30am – 9pm
** Saturday 7:30am – 9pm
** Sunday 7.30am – 9pm
** Public Holidays 7.30am – 9pm

International Enquiries

Phone : +27 21 407 7002
Email: custserv AT woolworths.co.za

Woolworths Online :
Phone : +27 21 407 6137
Email: shop AT woolworths.co.za

WRewards Enquiries :
Phone : +27 21 407 7003
Email: custserv AT woolworths.co.za

MySchool Enquiries :
Email: cs AT myschool.co.za

Financial Services :
Phone : +27 21 411 5000
Email: queries AT wfs.co.za

FAQ

How can I pay?
You can pay for your order with any Mastercard or Visa credit card, as well as Woolworths Store Cards, Woolworths Credit Cards and Woolworths Gift Cards. Unfortunately we cannot accept American Express, Diners Club, or payment on delivery.

Please note:
Some Debit Cards will allow you to make purchases on our website, but you may find that an outstanding authorised amount appears on your account statement for some time after delivery of your purchases. We are working on a solution to this. Please contact our customer service centre for more information.

Can I pay in a foreign currency with my credit card?
Yes. Our payment processor will accept a non-South African credit card; you will automatically be billed in your credit card statement with the equivalent value in your currency.

How will I be refunded for items bought online?
Your refund will be given against the original payment card as specified on your proof of purchase (your online dispatch note serves as your proof of purchase). For example, if you paid online with a credit card, the Woolworths store which handles your refund will process your refund to a credit card. In the event of a gift return, or no proof of payment being available, you will be refunded via a Woolworths gift card. Please note that we cannot make cash refunds for items purchased online.

How do I cancel an order?
Allow us to help you with this, please contact us for assistance on shop AT woolworths.co.za. Remember to include your order number.

What happens if items are missing from the delivery but listed on the invoice?
This should not happen. You delivery invoice should reflect exactly what has been delivered. Please contact us and we will rectify this.