Company Name : TFG Sport Scene
Industry : Retail
Products/Service : Clothing, footwear, jewelry, sportswear, mobile phones, technology products
Head Office : Cape Town
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TFG Sport Scene Customer Service Number
TFG Sport Scene Customer Service Numbers & email address:
RSA: 0860 576 576
Non-SA: + 27 21 938 7666
Email : customerservices AT tfg.co.za
Related / Similar Service : Sportscene Track Your Order
** Monday – Saturday: 08h30 – 21h00
** Sunday: 09h00 – 19h00
** Public Holidays: 09h00 – 17h00
TFG Online & Shopping Queries
Numbers and email :
RSA: 0861 111 761
Non-SA: +27 21 937 4565
Email : onlineshop AT tfg.co.za
Operating Hours :
** Monday – Friday: 8am – 7pm
** Saturday: 8am – 3pm
** Sunday: 8am – 1pm
** Public Holidays: 8am – 3pm
TFG Store Cards
Numbers and email:
Phone : 0861 834 222
Email : newaccountsqueries AT tfg.co.za
Operating Hours :
** Monday – Thursday: 08h00 – 18h00
** Friday: 08h00 – 19h00
** Saturday: 08h00 – 17h00
** Sunday: 09h00 – 17h00
** Public Holidays: 08h30 – 17h00
TFG Account Payments
Numbers and email:
RSA: 0860 037 755
Non-SA: + 27 21 938 7560
Email : payments AT foschini.co.za
Fax : +27 21 938 7337 or +27 21 938 4222
Operating Hours :
** Monday – Friday: 08h00 – 21h00
** Saturday: 08h00 – 12h00
** Public Holidays: 08h00 – 12h00
FAQ On TFG Sport Scene
Frequently Asked Questions (FAQ) on TFG Sport Scene
Returns, Refunds and Defective Deliveries :
What is your returns policy?
** If you are not completely happy with your purchase for any reason and you wish to return it, you may do so within 30 days.
** The goods must be in their original condition and packaging.
** For hygiene reasons we do not accept return of toiletries, cosmetics and perishable foodstuffs.
** Cellular telephones, tablets, laptops and certain related merchandise are also covered by a separate policy (which can be found under our Terms & Conditions in the section labeled “specific terms for cellular telephones, tablets, computers and laptops”.
Returns can be made in the following ways :
** You may return the goods for FREE to your closest store with the invoice and/or returns form.
** You must return the goods to the store from which the goods originate e.g. @home goods must be returned to any @home store).This is with the exception of hi goods, which can be returned to any hi or Foschini store in SA.
** You can contact us on 0861 111 761 or email us at onlineshop AT tfg.co.za and we will arrange a courier to collect the item from you within 3-10 working days for FREE.
** Just complete the form that comes with your delivery, fill in a reason, and pack the goods plus the returns form into the original packaging.
EGIFT CARDS :
How can I check my eGift Card balance?
You can check your eGift Card balance by contacting our Customer Services Department on 0860 576 576 OR you can check it online in the following ways:
** Search “eGift Card Balance”
** Click on the “Buy an eGift Card” link in the footer on any TFG online store and scroll down to “WANT TO CHECK YOUR EGIFT CARD BALANCE?”.
** Click on “Check eGift Card balance” button On the “eGift Card Balance” page, enter your 12 digit eGift Card number.
** Enter the iCaptcha request, and get your balance.
Where can I spend my eGift Card?
You can spend it online on any of our TFG online stores, or in-store at any of the 20 TFG brands.
What are my payment options?
You can pay using any of the following payment options :
** TFG Store / Account Card
** Visa (both credit and debit)
** Mastercard (both credit and debit)
** TFG eGift Card
** SnapScan (maximum order total of R 5000)
** EFT (i-Pay)
Are my credit card details safe?
Yes. We do understand that this can be a concern, especially if this is your first time shopping online, but we can assure you that your credit card information is encrypted and protected with the best software available via PayU.
Some Important Information From Comments
1. I bought 2 track pants at Sportscene Keywest. I was told that, the transaction on their site didn’t go through but my site it shows, that payment has been done its been 2 weeks. Now still I don’t have the pants that I bought & they haven’t yet reverse the money so, please I need advice what is it that I need to do? I am really disappointed by this treatment.
2. I would like to compliment the staff from sport scene in East London. I went there 3 times since they opened that new shop. The amazing service from when you enter the store the person standing by the door, floor, tills up until you leave. Guys keep up the good work.
3. I am so disappointed with Sportscene as I bought items 2/3 weeks ago at Pretoria CBD and I was informed to pay only R300 as the TFG is compensating me for being a loyal so meaning that, my next installment will be higher than the normal one and I agreed to that. One of the items did not fit me and I went to a different store in Menlyn and tried to exchange the item to my surprise I was told that, I need to pay R600 but how possible is that as I pay the installments on the last day of the month, I asked the manager to reverse the transaction and give me the item back and he said they cannot as they took the money for the item and paid the due installment.
4. I feel betrayed and I think they sold me dreams because the exchanging of the item costs me to loose the item. I hope this matter will reach the higher powers as I need feedback on the kind of service you give to customers.