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Company Name : TFG Sport Scene
Industry : Retail
Products/Service : Clothing, footwear, jewelry, sportswear, mobile phones, technology products
Head Office : Cape Town

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Website :

Sport Scene Customer Service Number & Address

Numbers & email:
RSA: 0860 576 576
Non-SA: + 27 21 938 7666
Email : customerservices AT

Related / Similar Service : Sportscene Track Your Order

Operating Hours:
** Monday – Saturday: 08h30 – 21h00
** Sunday: 09h00 – 19h00
** Public Holidays: 09h00 – 17h00

TFG Online & Shopping Queries

Numbers and email :
RSA: 0861 111 761
Non-SA: +27 21 937 4565
Email : onlineshop AT

Operating Hours :
** Monday – Friday: 8am – 7pm
** Saturday: 8am – 3pm
** Sunday: 8am – 1pm
** Public Holidays: 8am – 3pm

TFG Store Cards

Numbers and email:
Phone : 0861 834 222
Email : newaccountsqueries AT

Operating Hours :
** Monday – Thursday: 08h00 – 18h00
** Friday: 08h00 – 19h00
** Saturday: 08h00 – 17h00
** Sunday: 09h00 – 17h00
** Public Holidays: 08h30 – 17h00

Account Payments

Numbers and email:
RSA: 0860 037 755
Non-SA: + 27 21 938 7560
Email : payments AT
Fax : +27 21 938 7337 or +27 21 938 4222

Operating Hours :
** Monday – Friday: 08h00 – 21h00
** Saturday: 08h00 – 12h00
** Public Holidays: 08h00 – 12h00

Frequently Asked Questions

Returns, Refunds and Defective Deliveries :
What is your returns policy?
** If you are not completely happy with your purchase for any reason and you wish to return it, you may do so within 30 days.
** The goods must be in their original condition and packaging.


** For hygiene reasons we do not accept return of toiletries, cosmetics and perishable foodstuffs.

** Cellular telephones, tablets, laptops and certain related merchandise are also covered by a separate policy (which can be found under our Terms & Conditions in the section labeled “specific terms for cellular telephones, tablets, computers and laptops”.

Returns can be made in the following ways :
** You may return the goods for FREE to your closest store with the invoice and/or returns form.

** You must return the goods to the store from which the goods originate e.g. @home goods must be returned to any @home store).This is with the exception of hi goods, which can be returned to any hi or Foschini store in SA.

** You can contact us on 0861 111 761 or email us at onlineshop AT and we will arrange a courier to collect the item from you within 3-10 working days for FREE.

** Just complete the form that comes with your delivery, fill in a reason, and pack the goods plus the returns form into the original packaging.

How can I check my eGift Card balance?
You can check your eGift Card balance by contacting our Customer Services Department on 0860 576 576 OR you can check it online in the following ways:

** Search “eGift Card Balance”
** Click on the “Buy an eGift Card” link in the footer on any TFG online store and scroll down to “WANT TO CHECK YOUR EGIFT CARD BALANCE?”.

** Click on “Check eGift Card balance” button On the “eGift Card Balance” page, enter your 12 digit eGift Card number.
** Enter the iCaptcha request, and get your balance.

Where can I spend my eGift Card?
You can spend it online on any of our TFG online stores, or in-store at any of the 20 TFG brands.

Payment :
What are my payment options?
You can pay using any of the following payment options :
** TFG Store / Account Card
** Visa (both credit and debit)
** Mastercard (both credit and debit)
** TFG eGift Card
** SnapScan (maximum order total of R 5000)
** EFT (i-Pay)

Are my credit card details safe?
Yes. We do understand that this can be a concern, especially if this is your first time shopping online, but we can assure you that your credit card information is encrypted and protected with the best software available via PayU.

Add a Comment
  1. Hellow I was not working for 8month so I didn’t manage to pay my credit, so now am working I want to start to paying my credit…where can I start paying?

  2. I bought a cellphone at sportscene and I sent it back for repairs 3 weeks ago and I haven’t received my phone and I am still paying for the phone.

  3. How can I pay using my bank account?

  4. I bought a cellphone and I returned it back for repair on the 08th of January 2019 but I have not got the cellphone, what must I do now?

  5. Are there any Jordan Snekkers at Sports scene?

  6. I would like someone at the customer care to call me please. I paid my amount finish but it still shows that I owe that same amount. I no longer have this account.

  7. Let me know in which sports scene stores I can get the Vanz IOS 1.5 butterfly female cut, size 5, in Johannesburg.

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