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sportscene.co.za Customer Service Number & Email Address : TFG Sport Scene

Company Name : TFG Sport Scene
Industry : Retail
Products/Service : Clothing, footwear, jewelry, sportswear, mobile phones, technology products
Head Office : Cape Town

Website : http://www.sportscene.co.za/browse/contactUs.jsp

Sport Scene Customer Service Number & Address

Numbers & email:
RSA: 0860 576 576
Non-SA: + 27 21 938 7666
Email : customerservices AT tfg.co.za

Related / Similar Service : Sportscene Track Your Order

Operating Hours:
** Monday – Saturday: 08h30 – 21h00
** Sunday: 09h00 – 19h00
** Public Holidays: 09h00 – 17h00

TFG Online & Shopping Queries

Numbers and email :
RSA: 0861 111 761
Non-SA: +27 21 937 4565
Email : onlineshop AT tfg.co.za

Operating Hours :
** Monday – Friday: 8am – 7pm
** Saturday: 8am – 3pm
** Sunday: 8am – 1pm
** Public Holidays: 8am – 3pm

TFG Store Cards

Numbers and email:
Phone : 0861 834 222
Email : newaccountsqueries AT tfg.co.za

Operating Hours :
** Monday – Thursday: 08h00 – 18h00
** Friday: 08h00 – 19h00
** Saturday: 08h00 – 17h00
** Sunday: 09h00 – 17h00
** Public Holidays: 08h30 – 17h00

Account Payments

Numbers and email:
RSA: 0860 037 755
Non-SA: + 27 21 938 7560
Email : payments AT foschini.co.za
Fax : +27 21 938 7337 or +27 21 938 4222

Operating Hours :
** Monday – Friday: 08h00 – 21h00
** Saturday: 08h00 – 12h00
** Public Holidays: 08h00 – 12h00

Frequently Asked Questions

Returns, Refunds and Defective Deliveries :
What is your returns policy?
** If you are not completely happy with your purchase for any reason and you wish to return it, you may do so within 30 days.
** The goods must be in their original condition and packaging.

 

** For hygiene reasons we do not accept return of toiletries, cosmetics and perishable foodstuffs.

** Cellular telephones, tablets, laptops and certain related merchandise are also covered by a separate policy (which can be found under our Terms & Conditions in the section labeled “specific terms for cellular telephones, tablets, computers and laptops”.

Returns can be made in the following ways :
** You may return the goods for FREE to your closest store with the invoice and/or returns form.

** You must return the goods to the store from which the goods originate e.g. @home goods must be returned to any @home store).This is with the exception of hi goods, which can be returned to any hi or Foschini store in SA.

** You can contact us on 0861 111 761 or email us at onlineshop AT tfg.co.za and we will arrange a courier to collect the item from you within 3-10 working days for FREE.

** Just complete the form that comes with your delivery, fill in a reason, and pack the goods plus the returns form into the original packaging.

EGIFT CARDS :
How can I check my eGift Card balance?
You can check your eGift Card balance by contacting our Customer Services Department on 0860 576 576 OR you can check it online in the following ways:

** Search “eGift Card Balance”
** Click on the “Buy an eGift Card” link in the footer on any TFG online store and scroll down to “WANT TO CHECK YOUR EGIFT CARD BALANCE?”.

** Click on “Check eGift Card balance” button On the “eGift Card Balance” page, enter your 12 digit eGift Card number.
** Enter the iCaptcha request, and get your balance.

Where can I spend my eGift Card?
You can spend it online on any of our TFG online stores, or in-store at any of the 20 TFG brands.

Payment :
What are my payment options?
You can pay using any of the following payment options :
** TFG Store / Account Card
** Visa (both credit and debit)
** Mastercard (both credit and debit)
** TFG eGift Card
** SnapScan (maximum order total of R 5000)
** EFT (i-Pay)

Are my credit card details safe?
Yes. We do understand that this can be a concern, especially if this is your first time shopping online, but we can assure you that your credit card information is encrypted and protected with the best software available via PayU.

18 Comments
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  1. Our family of 4 arrived at Sportscene in Mall of Africa in the afternoon looking for snickers.

    The moment we arrive in the shop, 2 males working in the store looked at us and embarked on making fun of the little boy we were with, how he was wearing clothes bought in Johannesburg central right in my face. How disgusting is that?

    I asked one of them what was wrong with jeans the child is wearing? He said to me in this store we are a fan of jordan sarcastically. The behavour was by no means admiring the clothing the child had on.

    It’s obvious, they have no back ground of customer service or even offered one by this organisation.

    It is without a doubt that Sportscene is a lousy company with lack of aknowledgement of who a customer is.

    We arrived at their store, immidiately we are undermined, made fun of, and no one greet us or offered to assist us on anything we want.

    Sportscene is indeed a company with poor culture and no values. I will remember not to visit this shop again and I will refer friends, family and colleagues to my experience

  2. I paid my account account 2000 plus 150 more but they say I owe them 950 how nd why? Nd they did not increase my credit limited… Why I need to knw

  3. I am a so disappointed with Sportscene as I bought items 2/3 weeks ago at Pretoria CBD and i was informed to only pay r300 as the TFG is compensating me for being a loyal so meaning that my next instalment will be higher than the normal one and I agreed to that. One of the items did not fit me and I went to a different store in Menlyn and tried to exchange the item to my surprise I was told that I need to pay R600 but how possible is that as I pay the instalments on the last day of the month, I asked the manager to reverse the transaction and give me the item back and he said they cannot as they took the money for the item and paid the due installment.
    I feel betrayed and I think they sold me dreams because the exchanging of the item costs me to loose the item. I hope this matter will reach the higher powers as I need feedback on the kind of service you give to customers.

  4. Themba trust Masuku

    hello my name is Themba Masuku.i would wanna complain for poor service at Sportscene Forest hill at Olievenhoutbousch i bought a new phone within 1week the phone is not working just switch off i took it back they say i will spent tha whole month December without a phone is that possible a new phone am not happy at all please help us

  5. good day.. i have visited sportscene tzaneen mall for the last 3 weeks. the condition of shop is exremenly unbearable. it is hot. there is no airconditioner of fan.. my son had to go for fitting. as he was coming out he was sweating like hell. please help that shop as u can imagine the weather of tzaneen.

    Thank you
    Tshegofatso

  6. good day. i am one of your loyal customers in tzaneen. i have visited sportcene tzaneen mall 3 times in 3weeks. i was buying for my children. i was very disapointed with the condition in the store. it was extremely hot. there is no aircondioner or the fan. my son had to go for fitting room when he came out he was seating like hell.. the condition is unbearable. please .. fix this problem as you know that is a very hot place..

  7. I we like to request a donation letter I’m from mabopne station.
    Looking for a donation show is carnival host games are netball
    Endegenouse games. Soccer. Model
    I’m registered as npo 140-677
    With social Development

    Thanks you.
    Any donation its OK.

  8. can someone call me (sportscene) i just paid my account and i’ve finished the amount that i owed you but still there is no credit, i just need someone to explain. please

  9. I like to submit a complaint regarding your customer service at one of your Branches(VREDENBURG)how will I do so

  10. I WOULD LIKE TO PAY USING MY

  11. Nhlakanipho Madiya

    Hy. Can i return a cap without a price tag attached to it… I bought a cap which is small and i already removed the price tag..i bought it from Sportscene in Shelly centre

  12. Hellow I was not working for 8month so I didn’t manage to pay my credit, so now am working I want to start to paying my credit…where can I start paying?

  13. I bought a cellphone at sportscene and I sent it back for repairs 3 weeks ago and I haven’t received my phone and I am still paying for the phone.

  14. How can I pay using my bank account?

  15. I bought a cellphone and I returned it back for repair on the 08th of January 2019 but I have not got the cellphone, what must I do now?

  16. Are there any Jordan Snekkers at Sports scene?

  17. I would like someone at the customer care to call me please. I paid my amount finish but it still shows that I owe that same amount. I no longer have this account.

  18. Let me know in which sports scene stores I can get the Vanz IOS 1.5 butterfly female cut, size 5, in Johannesburg.

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